Customer service coordinator Work, Jobs in Kinmel Bay (with Salaries)

Service Coordinator
Fixed 365 ltd —Rhuddlan
- £29,000 a year
- Full-time
- Computer literacy
- Analysis skills
- In-person
Quick apply
4d
Customer Care Coordinator
Castle Green Homes —St. Asaph
- Full-time
- Microsoft Word
- Microsoft Outlook
- Front desk
- Life insurance
Quick apply
9h
Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)
Greenacre Orthodontics —Deeside
- From £12.78 an hour
- Part-time
- In-person
- Communication skills
- Office experience
- Free parking
Quick apply
14d
Transport, Sales & Customer Service Coordinator
Dandys Chester Limited —Chester
- £29,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply
9d
Knowledge Coordinator
Serco Group —Liverpool
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Neighbourhood & Communities Coordinator
Regenda Group —Liverpool
- £29,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Service Coordinator
Uniserve (U K) Ltd —Liverpool
- Part-time
- Referral programme
Quick apply
Hire & Sales Coordinator
GAP Group —Liverpool
- Full-time
- Sales
- Organisational skills
- Communication skills
11d

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Service Coordinator

Fixed 365 ltd
Rhuddlan

Quick apply

Job details

Permanent | Full-time
£29,000 a year
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Supply chain
Administrative support experience
Logistics
Microsoft Office Suite
Email software
Analysis skills
Transportation management systems
Appointment booking and call handling
Customer support
Customer interaction
Rota coordination

Full job description

Service Coordinator– Fixed365 Ltd

Location: Rhuddlan, North Wales
Hours: Full-Time Monday to Friday, 8:30am–4:30pm
Contracted Hours: 37.5 hours per week
Salary: £29,000 per annum + potential bonus

About Fixed365

Fixed365 Ltd is a growing heating, boiler servicing and maintenance company covering North Wales and the North West and is part of the wider Group247 group of companies.

We are looking for an organised, confident and proactive Service Coordinator to join our team in Rhuddlan.

This is a busy and varied role at the heart of our day-to-day operation. You will be dealing directly with customers, coordinating our engineers and making sure jobs are booked, managed and followed through efficiently.

We are looking for someone who is comfortable working at pace, can manage changing priorities and, importantly, takes ownership of getting things done.

Key Responsibilities

Answering incoming customer calls and emails
Booking boiler servicing, maintenance and breakdown appointments
Managing and coordinating engineers' diaries
Planning engineers' workloads efficiently around location, availability and priority
Keeping customers informed and managing expectations
Liaising with engineers throughout the working day
Monitoring jobs from initial booking through to completion
Updating internal systems and maintaining accurate customer and job records
Preparing quotations, invoices and general documentation
Following up outstanding jobs and actions
Liaising with suppliers, clients and other members of the wider team
Providing general administrative and operational support to Fixed365

What We're Looking For

We are looking for someone who is:

Organised and able to manage several priorities at once
Confident and professional on the telephone
Friendly and customer focused
Proactive rather than waiting to be asked
Able to remain calm and organised in a busy, reactive environment
Good at problem solving and using common sense
Accurate with good attention to detail
Comfortable using Microsoft Office, email and computer-based systems
Reliable and able to take ownership of their workload

Previous experience in administration, customer service, scheduling or coordinating field-based engineers would be beneficial.

Experience within heating, gas, maintenance, construction or a similar service-based business would also be an advantage but isn't essential for the right person.

What We Offer

£29,000 basic salary
Potential bonus
Full-time, permanent position
Monday to Friday working
8:30am–4:30pm
37.5 contracted hours per week
Friendly and supportive working environment
Training on our systems and processes
The stability and support of being part of the wider Group247 group
Opportunity to develop and progress as Fixed365 and Group247 continue to grow

The Person

For us, attitude is just as important as experience.

We want someone who is switched on, organised and genuinely enjoys dealing with people. You'll often be the first point of contact for our customers and a key point of contact for our engineers, so communication and organisation are essential.

If you are the sort of person who sees something that needs doing and gets on with it, enjoys being busy and takes pride in making sure customers receive a good service, we'd like to hear from you.

How to Apply

Please apply through Indeed with your CV and a short covering note telling us about your experience and why you think you'd be a good fit for Fixed365.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in kinmel bay

Service Coordinator

Customer Care Coordinator

Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)

Transport, Sales & Customer Service Coordinator

Knowledge Coordinator

Neighbourhood & Communities Coordinator

Customer Service Coordinator

Hire & Sales Coordinator

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