Customer experience manager Work, Jobs in Kirkcaldy, Fif (with Salaries)

Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
7d
Telesales Representative
Blachere Illumination —Glenrothes
- £24,500 a year
- Full-time
- Business development
- In-person
Quick apply
Bar & Accommodation Manager
B&L Bars —Kinghorn
- £24,420 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
6d
Retail Senior Sales Assistant
Bayne's the Family Bakers —Kirkcaldy
- £13.42 an hour
- Part-time
- Supervising experience
- Bakery
- IT
- Employee discount
7d
Assistant Trainee Manager
Henry Sheach Lawnmower Services Ltd —Kirkcaldy
- From £13.50 an hour
- Full-time
- Management
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
4d
Pharmacy Technician
Dysart Pharmacy —Kirkcaldy
- £32,000 - £35,000 a year
- Part-time
- Customer service
- English
- Patient care
- Free parking
- Employee discount
Quick apply
13d
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
14d
Duty Manager
LKQ Corporation —Kirkcaldy
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Retail Team Leader
Travelex —Kirkcaldy
- £28,860 a year
- Overtime
- Customer service
- Employee discount
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Merchandiser - Kirkcaldy
Smiths News —Kirkcaldy
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Hygiene Manager (Nightshift)
Grahams Family Dairy Ltd —Cowdenbeath
- Full-time
- Management
- Team management
- In-person
- Free parking
Quick apply
6d
Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Glenrothes
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Retail Shop Manager
Bayne's the Family Bakers —Kirkcaldy
- £33,624 a year
- Weekend availability
- Bakery
- Employee discount
7d
Assistant Retail Manager
Salvation Army Trading Co. Ltd. —Kirkcaldy
- £26,677 a year
- Full-time
- Customer service
2d
Assistant Marketing Manager
Pet Blood Bank UK —Dunfermline
- From £19,801.60 a year
- Part-time
- English
- Travel
- Organisational skills
- Free parking
Quick apply
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
4d
Leisure Centre Supervisor
Clayton Holiday Park —St. Andrews
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Gym membership
Quick apply
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Administrator
Grahams Family Dairy Ltd —Cowdenbeath
- £13.15 an hour
- Part-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
4d

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customer experience manager jobs near kirkcaldy, fif

Sales and Marketing Manager

Raeburn Training
Kirkcaldy

Quick apply

Job details

Permanent | Graduate | Full-time
£45,000 - £55,000 a year
7 days ago

Benefits

Free parking
Casual dress
Company events
On-site parking

Qualifications

Driving Licence
Sales
Marketing
Social media management
Customer service
Procurement
Microsoft Office
Performance management
Administrative experience
Business development
Driving
Sales pipeline
Organisational skills
Business
Account management
Leadership
Communication skills
Marketing
Negotiation

Full job description

Role Purpose

The Sales and Marketing Manager is responsible for leading Raeburn Training’s commercial growth, with primary accountability for income streams from general training sales and Training Plan Management. The role leads a small sales team, provides training and coaching, manages marketing activity, supports tendering and supply chain onboarding, and strengthens relationships with existing and new clients.

A key part of the role is creating a structured, supportive and customer-focused sales environment where every enquiry is valued, tracked and progressed effectively to protect customer service standards and maximise conversion opportunities.

Key Responsibilities

Sales Leadership and Management

Lead, motivate, train and coach the sales team to achieve agreed sales, service and quality objectives.
Create a structured and supportive team environment where enquiries are valued, owned, tracked and followed up.
Ensure effective use of CRM, sales pipeline, enquiry tracking and customer follow-up processes.
Set and monitor sales KPIs, individual objectives and team targets.
Review enquiry conversion, repeat business, customer service levels and team performance.
Provide regular feedback, one-to-one support and development planning for team members.

Revenue Growth and Business Development

Take primary responsibility for growing income from general training sales, including open courses, in-company training, repeat business and new enquiries.
Take primary responsibility for growing Training Plan Management services, including client onboarding, retention, account growth and service development.
Grow relationships with existing clients through proactive account management, follow-ups, management meetings and client reviews.
Identify new business opportunities, prepare proposals and support pricing and commercial terms.
Lead on tender opportunities, including bid coordination, supporting evidence, pricing input and submission quality.
Represent the business at client meetings, networking activity and industry events.

Marketing and Communications

Lead marketing activity across social media, advertising, media releases, blogs, newsletters, website content and press releases.
Develop marketing KPIs and monitor campaign effectiveness, lead generation, engagement and return on investment.
Plan and coordinate marketing campaigns for general training, Training Plan Management and wider business services.
Maintain website content to ensure information is accurate, current and aligned with brand standards.
Support customer testimonials, case studies, reviews and success stories.
Attend relevant networking and industry events to strengthen brand awareness and generate opportunities.

Supply Chain and Course Support

Lead supply chain onboarding for sales-related delivery needs, including selection, vetting and commercial assessment of suppliers.
Lead third-party onboarding and renewal activity in line with business requirements.
Contribute to supplier relationship management, delivery capacity planning and quality of customer experience.
Work with internal teams to support course planning, customer notifications, venue or equipment requirements and operational readiness where relevant.

Customer Service, Quality and Reporting

Ensure excellent customer service standards are embedded across sales and client management activity.
Gather, review and act on customer feedback, testimonials and reviews.
Monitor sales administration accuracy and support corrective action where required.
Prepare and review KPIs, targets, forecasts and management information for general training and Training Plan Management streams.
Contribute to continuous improvement, change requests, data updates and process development across sales and marketing systems.

Person Specification

Essential Experience

Significant experience in sales, business development, account management or commercial management.
Experience leading, training, coaching or supervising a sales team.
Experience managing customer enquiries, sales pipelines and CRM processes.
Experience developing marketing activity across digital, content, advertising and customer communications.
Proven ability to grow income, improve conversion and maintain strong customer relationships.
Experience producing KPIs, forecasts and performance reports.

Desirable Experience

Experience in the training, education, health and safety, compliance or professional services sector.
Experience with managed services such as training plan management, account-managed contracts or recurring client services.
Tendering, bid writing or public sector procurement experience.
Experience onboarding, vetting or managing suppliers, associates or subcontractors.

Skills and Knowledge

Strong leadership, coaching, communication and performance management skills.
Commercial awareness, negotiation skills and ability to identify growth opportunities.
High standard of customer service, relationship management and professional judgement.
Marketing capability across social media, website content, newsletters, blogs, press releases and campaign KPIs.
Confident use of Microsoft 365, CRM systems and sales or marketing reporting tools.
Ability to work collaboratively across operations, quality, administration and delivery teams.

Qualifications

Essential: HNC/HND level qualification or equivalent relevant experience.
Essential: Full UK driving licence, due to client meetings, networking and business development activity.
Desirable: Degree or professional qualification in business, marketing, sales or management.
Desirable: Chartered Institute of Marketing, Institute of Sales Professionals, ILM, digital marketing, bid writing or project management qualification.

Success Measures

Delivery of agreed revenue, margin and customer retention targets.
Growth in Training Plan Management customers and recurring income.
Improved enquiry tracking, conversion rates and customer service standards.
Effective marketing KPIs, improved lead generation and stronger brand engagement.
Successful tender submissions and growth of key client relationships.
A trained, confident and supported sales team working to consistent processes.

APPLY NOW

If you are a motivated graduate looking for an opportunity to develop your career in a growing and supportive business, we would love to hear from you.

Apply today with your CV and a short covering statement outlining your interest in the role.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company events
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in kirkcaldy, fif

Sales and Marketing Manager

Telesales Representative

Bar & Accommodation Manager

Retail Senior Sales Assistant

Assistant Trainee Manager

Pharmacy Technician

Internal Sales Manager

Duty Manager

Retail Team Leader

Operations Manager

Merchandiser - Kirkcaldy

Hygiene Manager (Nightshift)

Business Development Manager (BDM) - Glenrothes - Circa 41k Basic - 53k OTE Uncapped

Retail Shop Manager

Assistant Retail Manager

Assistant Marketing Manager

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Leisure Centre Supervisor

Project/Account Manager

Customer Administrator

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