Experience manager Work, Jobs in Knaresborough, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
10d
Onboarding Coordinator
Eccles Heddon Solicitors Ltd —Ripon
- From £24,700 a year
- Full-time
- Sales
- Administrative experience
- Data entry
- Employee discount
- Bereavement leave
Quick apply
4d
Mindplace Centre Manager - Harrogate
Bupa —Harrogate
- £43,000 - £48,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Employability Coach – Community Outreach & Referral
United Response —York
- £28,270.50 - £30,712.50 a year
- Part-time
- Hybrid work
- Business development
- Travel
- IT
- Paid training
- Referral programme
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
10d
Assistant Practice Manager
Eccles Heddon Solicitors Ltd —Ripon
- £27,000 - £37,000 a year
- Part-time
- English
- Microsoft Office
- Front desk
- Free parking
- Bereavement leave
Quick apply
4d
Ecommerce Manager
Roar Studios —Harrogate
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Flexitime
Quick apply
7d
Estate Planning Academy Associate
iTrust121 —York
- £24,000 - £30,000 a year
- Full-time
- Sales
- In-person
Quick apply
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Production Manager
Shepley Spring Ltd —Knaresborough
- £55,000 - £65,000 a year
- Full-time
- Management
- Engineering
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
3d
Packing Centre Manager
Yorkshire Farmhouse Eggs Ltd —Thirsk
- Full-time
- Management
- Microsoft Office
- In-person
- Free parking
Quick apply
8d
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Harrogate
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Registered Manager
Aiyara Partners —Harrogate
- £70,000 - £75,000 a year
- Full-time
- Management
- Nursing home
- Organisational skills
Quick apply
Workplace Experience Manager
Mitie —Leeds
- Full-time
- Maintenance
- Microsoft Office
- First Aid Certification
Projects Manager
Farrell Furniture Ltd —Wetherby
- From £60,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Annual leave
Quick apply
Assistant Meetings and Events Manager
Rudding Park Harrogate —Harrogate
- £32,845 a year
- Weekend availability
- Hotel
- Annual leave
- Employee assistance programme
General Manager
National Trust —York
- £54,639 a year
- Weekend availability
- Leadership
- Communication skills
- Free parking
- Employee assistance programme

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in knaresborough, nyk

Senior Customer Service Manager

Continuous Improvement Manager

Onboarding Coordinator

Mindplace Centre Manager - Harrogate

Employability Coach – Community Outreach & Referral

Proofreader

Assistant Practice Manager

Ecommerce Manager

Estate Planning Academy Associate

Area Care Manager

Customer Resolution Team Leader

Production Manager

Packing Centre Manager

Commissioning Operations Manager

Tribunal, Dispute Resolution and Complaints Lead

Registered Manager

Workplace Experience Manager

Projects Manager

Assistant Meetings and Events Manager

General Manager

I want to receive the latest job alerts for experience manager in knaresborough, nyk

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