Country manager Work, Jobs in Knowsley, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Area Manager
Amazon UK Services Ltd. —Knowsley
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Country Manager UK
ZIM —Liverpool
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Consultancy Analytics Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Master's degree
Quick apply
12d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Supervisor
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
4h
Commissioning Officer
St Helens Borough Council —St Helens
- £44,075 - £46,142 a year
- Analysis skills
- Negotiation
7d
Store Manager
NEXT —Liverpool
- From £59,364 a year
- Weekend availability
- Employee discount
2d
Researcher
Infopro Digital Services Limited —Ellesmere Port
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Commissioning Officer
St. Helens Council —St Helens
- £44,075 - £46,142 a year
7d
Night Manager
West Tower Country House —Ormskirk
- From £14 an hour
- Part-time
- Hospitality
- Bar
- Management
- Free parking
- Annual leave
Quick apply
1d
Sales Assistant
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
9d
General Manager - Cluster
The Dixie Dean Hotel —Liverpool
- Full-time
- Maintenance
- Hotel
Quick apply
13d
Senior Manager Operations
FedEx EU —Manchester Airport
- Full-time
- Continuous improvement
- Communication skills
2d
Site Manager
Scott Pallets —Ellesmere Port
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
2d
Sr. Manager, HR Business Partner Operations & Quality
CSL Seqirus —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Travel
1d
Contracts Manager
COLAS ROADS UK —Chester
- £60,000 - £65,000 a year
- Civil engineering
- Data analysis skills
- Maintenance
- Annual leave
- Employee discount
Cold End Process Leader
Knauf Insulation UK —St Helens
- Management
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
1 day ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

country manager jobs in knowsley, msy

Head of Customer Experience

Area Manager

Country Manager UK

Consultancy Analytics Manager

Partnership Director

Supervisor

Commissioning Officer

Store Manager

Researcher

General Manager

Commissioning Officer

Night Manager

Sales Assistant

General Manager - Cluster

Senior Manager Operations

Site Manager

Head of People Services

Sr. Manager, HR Business Partner Operations & Quality

Contracts Manager

Cold End Process Leader

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