Head of customer experience Work, Jobs in Lancashire (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
13d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Customer Service Administrator
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
10d
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
12d
James Hall & Co. - Category Planner
James Hall & Co Ltd —Preston
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Annual leave
Quick apply
Branch Manager
United Worldwide Logistics Ltd —Eccles
- £40,000 - £50,000 a year
- Full-time
- Free parking
Quick apply
3d
Scheduling Clerical Assistant - Day work 08.00am - 16.00pm
Northernshire FM Ltd —Leyland
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Recruitment Consultant
ABS Commercial Solutions —Chorley
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Recruiting
- IT
- Free parking
- Referral programme
Quick apply
3d
Head of Year
Star Academies —Radcliffe
- £29,213 - £34,434 a year
- Call to connect
- Organisational skills
- School
Holiday Home Sales Advisor
MyPark Limited —Morecambe
- £30,000 - £120,000 a year
- Full-time
- Sales
- In-person
- Marketing
Quick apply
Educational Travel Advisor
OME for NST Travel Group —Blackpool
- £26,227.50 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
11d
Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Customer Service / Administrative Assistant
Reliant Direct —Blackpool
- £26,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
2d
Supply Chain and Operations Manager
Nutravet (UK) Ltd —Blackpool
- £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
Quick apply

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head of customer experience jobs near lancashire

Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
1 day ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in lancashire

Head of Customer Experience

Recruitment & Onboarding Advisor

Customer Support & IT Advisor

Customer Service Administrator

Operations & Administration Coordinator

CRM Manager

Helpdesk Manager

James Hall & Co. - Category Planner

Branch Manager

Scheduling Clerical Assistant - Day work 08.00am - 16.00pm

Recruitment Consultant

Head of Year

Holiday Home Sales Advisor

Educational Travel Advisor

Holiday Park General Manager

Head of Customer Service

Head of Operations

Customer Service Team Leader

Customer Service / Administrative Assistant

Supply Chain and Operations Manager

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