Complaints manager Work, Jobs in Lancaster, Lan (with Salaries)

Assistant Operations Manager
Unite Students —Lancaster
- £34,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
8d
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Windermere
- £32,282 a year
- Weekend availability
- Sales
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
12d
Surveying Manager
Lancaster City Council —Morecambe
- £45,091 - £49,282 a year
- Hybrid work
- Maintenance
- Construction experience
- Communication skills
- Annual leave
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Assistant Manager
Bob & Berts —Lancaster
- £13.25 - £13.75 an hour
- Weekend availability
- Hospitality
- Sales
- Leadership
- Employee discount
Quick apply
HMP Kirkham Prison Employment Lead
Ministry of Justice —Kirkham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
12d
Housing Manager
Granville Community Homes —Blackpool
- £38,000 - £45,000 a year
- Full-time
- Team management
- Driving
- IT
Quick apply
General Manager, Shireburn Arms
James` Places —Hurst Green
- Up to £40,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
4d
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Store Manager
Aldi —Barrow-In-Furness
- £52,910 - £69,000 a year
- Annual leave
QA Manager
Simpsons Beverages —Blackpool
- £40,000 - £50,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Profit sharing
- Annual leave
Quick apply
6d
Registered Home Manager
Pilgrims' Friend Society —Preston
- £49,000 - £52,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Senior Registered Psychologist – Psychology Services - Northwest
Ministry of Justice —Lancaster
- £50,001 - £63,139 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Presentation skills
- Annual leave
10d
HMP Kirkham - Business Administrator
Ministry of Justice —Kirkham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
Hotel manager
Forshaws hotel —Blackpool
- £24,420.00 - £49,362.75 a year
- Bilingual
- Hospitality
- Hotel
Quick apply
Retail Bureau Manager
Eurochange —Lancaster
- £14 an hour
- Full-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
1d
Production Manager
The Vella Group —Preston
- £40,000 - £45,000 a year
- Full-time
- In-person
- Leadership
- Employee discount
Quick apply
9d
HMP Kirkham HM Learning and Capability
Ministry of Justice —Kirkham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
8d

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Assistant Operations Manager

Unite Students -
Lancaster

Apply Now

Job details

Permanent
£34,000 a year
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Hospitality
Customer service
Supervising experience
Leadership
Communication skills

Full job description

Lead with energy. Support your team. Create great experiences for residents.

[Insert Location] At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Assistant Operations Manager

Location: Lancaster
Contract Type: Permanent
Salary: Competitive + benefits

As an Assistant Operations Manager, you will play a key role in delivering an outstanding resident experience across your property, supporting the day-to-day running of operations and leading frontline teams to deliver high standards of service.

You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students.

Working closely with the Cluster Operations Manager and wider teams, this is a hands-on leadership role where you will be visible, proactive, and central to the success of the property.

Your impact

Whilst no two days are the same at Unite Students, here`s a flavour of what you`ll be responsible for in this role:

Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard
Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment
Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally
Maintain high standards of property presentation, cleanliness and safety across all communal areas
Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals
Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination
Monitor operational performance and identify opportunities to improve service delivery and efficiency
Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required
Act as a key point of contact on shift and participate in the Duty Manager rota

Your background

You don`t need to follow a traditional path - what matters most is your ability to lead people, solve problems and deliver great customer experiences.

To be successful in this role, you will:

Have experience in a customer service, hospitality, property or operational environment.
Have experience supervising or supporting teams.
Be confident managing resident enquiries, complaints and operational issues.
Have strong organisational and problem-solving skills.
Be proactive and comfortable managing multiple priorities in a busy environment.
Have strong communication and leadership skills.
Experience working in student accommodation, residential property or hospitality environments would be beneficial.

Why it`s great to work with US!

In this values-led organisation, you`ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we`ll help you build skills, confidence and a career you`re proud of.

Alongside a competitive salary, we offer:

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
A generous pension scheme where contributions range between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave policies
Medicash (Health Cash Plan)
Employee Assistance Programme (EAP)
One free volunteering day each year
Retail and hospitality discounts

Alongside these benefits, you`ll also have access to learning and development programmes designed to support your growth and career progression.

If you`re expecting ordinary, think again. We`re US, we`re different - and we`re proud of it.

How far could you go? Join US and find out.

Apply Now

Refine Your Search

complaints manager jobs in lancaster, lan

Assistant Operations Manager

Holiday Sales - Owner and Guest Experience Manager - HS1

Contact Centre Quality Assessor

Surveying Manager

Customer Case Manager

General Manager

Assistant Manager

HMP Kirkham Prison Employment Lead

Housing Manager

General Manager, Shireburn Arms

Holiday Park General Manager

Store Manager

QA Manager

Registered Home Manager

Senior Registered Psychologist – Psychology Services - Northwest

HMP Kirkham - Business Administrator

Hotel manager

Retail Bureau Manager

Production Manager

HMP Kirkham HM Learning and Capability

I want to receive the latest job alerts for complaints manager in lancaster, lan

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