Service delivery officer Work, Jobs in Lanchester, Dur (with Salaries)

Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
10d
Support Officer North East England (Welfare )
The Fishermen's Mission —Hartlepool
- £18,851.35 a year
- Part-time
- CRM software
- Public speaking
- First Aid Certification
- Work from home
- Bereavement leave
Quick apply
Development Coordinator
The Activity Den —Stanley
- £16.98 an hour
- Weekend availability
- CRM software
- Customer service
- Marketing
- Free parking
- Annual leave
Quick apply
Engagement Officer
Reed In Partnership —Newcastle upon Tyne
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Cash in Transit Driver
NCR Atleos —Washington
- £34,556.62 - £35,766.10 a year
- Overtime
- Annual leave
- Employee discount
Quick apply
Relief Control Room Response Driver
ASEL —Gateshead
- £13.68 - £14.21 an hour
- Microsoft Outlook
- IT
- Leadership
- Employee assistance programme
- Employee discount
Safeguarding and Welfare Officer
Middlesbrough Football Club —Darlington
- From £12.81 an hour
- Weekend availability
- English
- Working with children
- Bachelor's degree
- Free parking
- Store discount
Quick apply
9d
Planning Officers
Gateshead Council —Gateshead
- £26,824 - £45,091 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Negotiation
- Annual leave
- Employee discount
4d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
3d
Programme Support Officer
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
2d
Officer - Systems
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £29,540 - £31,022 a year
- Call to connect
- Customer service
- Presentation skills
- Human resources
- Annual leave
- Employee assistance programme
Examinations Officer / Admin
Tutors and Exams Limited —Metrocentre
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
4d
Policy Adviser - Mutuals
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Financial services
- Communication skills
- Annual leave
- Flexitime
11d
TIPCU Casework Officer
Department for Transport —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Learning Delivery Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- English
- Travel
- Annual leave
8d
weighbridge/security officer
Panad Site Services —Newton Aycliffe
- £12.71 - £13.87 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Management
- Annual leave
Quick apply
Assessment Delivery Officer
UK MANAGEMENT COLLEGE —Newcastle upon Tyne
- £25,397 - £25,398 a year
- Monday to Friday
- No degree
- Organisational skills
- Classroom experience
Quick apply
Apprentice Application Operations Engineer
Department for Work and Pensions —Newcastle upon Tyne
- £32,137 a year
- Overtime
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Service Desk Manager
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
- Annual leave
- Flexitime

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service delivery officer jobs near lanchester, dur

Head of Credit and Collections

Wave Utilities -
Durham

Quick apply

Job details

Full-time
£70,667 - £84,002 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Presentation skills

Full job description

Head of Credit and Collections (37 hours per week, Permanent)

Location: Contractual base in Salvus House, Durham with hybrid working opportunities

Salary Range: £70,667 - £84,002 per annum plus a discretionary bonus potential of up to 12% of annual salary

Job Level: B

Reporting to: Chief Finance Officer

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrated the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

THE ROLE IN A NUTSHELL

As our Head of Credit Control, you’ll lead the strategy and delivery of debt prevention, credit risk management and cash collection across the business. This is a highly visible leadership role where you’ll balance long-term strategic thinking with hands-on operational decision-making, helping to protect business performance while ensuring customers are treated fairly and positively. Leading both internal teams and external partners, you’ll drive continuous improvement, influence senior stakeholders across the organisation and create a high-performing, inclusive culture focused on delivering the best outcomes for both our customers and the business.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

No two days are the same, but you can expect to spend your time shaping and delivering credit control strategies, reviewing debt performance and identifying opportunities to reduce arrears and improve cash collection. You’ll work closely with senior leaders, Finance, Operations, Digital and Customer teams to tackle the root causes of debt, improve customer journeys and implement effective risk mitigation plans. Alongside leading and developing your team, you'll monitor the performance of outsourced partners, use data and insight to make informed decisions, present performance updates to senior stakeholders and ensure the right balance between commercial outcomes, customer experience and operational efficiency.

WHAT DO WE NEED FROM YOU?

We're looking for an experienced and inspiring leader with a proven track record of developing and delivering successful credit control and debt management strategies. You'll bring strong commercial awareness, excellent analytical skills and the ability to turn complex data into clear actions and results. Confident influencing stakeholders at all levels, you’ll be equally comfortable presenting strategic recommendations to executives as you are supporting teams through operational change. Most importantly, you'll be passionate about developing people, driving continuous improvement and creating an inclusive, customer-focused culture that delivers lasting business impact.

WHAT’S IN IT FOR YOU?

Wealth

Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave

Bonus potential

Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes

Income protection scheme

Personal accident insurance

4x salary life assurance

Free onsite parking

Time off

24 days holiday rising to 26 (plus bank holidays)

A day off for your birthday

Half a day on Christmas Eve and New Year’s Eve

The option to buy holidays

1 day paid volunteering

Wellbeing

Hybrid/Flexible working

Healthcare cashback and treatment scheme
Cycle to work scheme
24/7 Employee Assistance Programme

Free flu shots

Family Friendly

Enhanced maternity and paternity pay

Enhanced shared parental and adoption leave

We care about you as an employee and have a range of resources available to both you and your family

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

For external candidates you can access the job description here.

For internal candidates you can access the job description here.

APPLICATION PROCESS

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 15 July

First stage telephone interview planned W/c 20 July

In person interviews are planned for W/c 27 July

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [email protected].

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

Quick apply

Refine Your Search

service delivery officer jobs in lanchester, dur

Head of Credit and Collections

Support Officer North East England (Welfare )

Development Coordinator

Engagement Officer

Operational Support Grade - HMP Durham (Prison Support Role)

Cash in Transit Driver

Relief Control Room Response Driver

Safeguarding and Welfare Officer

Planning Officers

Complaints Local Delivery Lead

Programme Support Officer

Officer - Systems

Examinations Officer / Admin

Policy Adviser - Mutuals

TIPCU Casework Officer

Learning Delivery Assistant

weighbridge/security officer

Assessment Delivery Officer

Apprentice Application Operations Engineer

Service Desk Manager

I want to receive the latest job alerts for service delivery officer in lanchester, dur

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