Change manager Work, Jobs in Langtoft, Lin (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3d
Programme Manager
Indra Group UK & Ireland —Market Deeping
- Full-time
- Hybrid work
- PMP
- Engineering
- Analysis skills
- Free parking
- Annual leave
Quick apply
Site Operations Manager
CUBIS Systems —Duddington
- Full-time
- ERP systems
- Project management
- Continuous improvement
- Referral programme
Quick apply
3d
Pre-School General Business Manager
Langtoft Pre-School —Langtoft
- £14.50 an hour
- Part-time
- Supervising experience
- Experience working with children
- Preschool
- Free parking
- Flexitime
Quick apply
14d
Head of Enterprise Delivery
Taylor Rose —Peterborough
- Continuous improvement
- Agile
- Leadership
14d
Sexual Offences Liaison Officer
Northamptonshire Police —Kettering
- £38,094 a year
- Full-time
- Presentation skills
- Communication skills
- Flexible schedule
5d
Senior HR Manager - Head of HR
Country Court —Peterborough
- Monday to Friday
- Sales
- Public speaking
- Project management
- Free parking
- Annual leave
Quick apply
5d
Change and Transformation Coordinator (SEND)
Peterborough City Council —Peterborough
- Hybrid work
- Annual leave
- Employee discount
MEP Operations Manager
Linked Engineering Limited —Peterborough
- £50,000 - £70,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Senior Business Change & Technology Project Manager (18 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Client Account Manager
Albourne Partners —Stamford
- £60,000 - £75,000 a year
- Full-time
- Bachelor's degree
- Time management
- Annual leave
- Gym membership
Quality and Environmental (Technical Services Coordinator)
East Anglian Galvanizing Limited —Huntingdon
- Up to £35,000 a year
- 8 hour shift
- Computer literacy
- Quality control
- In-person
- Free parking
- Store discount
Quick apply
Events Manager - FTC
Compare the Market —Peterborough
- Hybrid work
- Organisational skills
- Budgeting
- Communication skills
Quick apply
HR Business Partner - South Division
MWHTreatment —Peterborough
- Human resources
- Mentoring
- Recruiting
Senior Business Change & Technology Project Manager (12 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Trainer - Residential Childcare Services
Silver Birch Care Holdings —Peterborough
- £35,000 - £40,000 a year
- Full-time
- Travel
- Organisational skills
- Training & development
- Employee assistance programme
- Referral programme
Administrator
British Summer School —Corby
- £691.19 - £774.62 a week
- Weekend availability
- Cash handling
- School
- Annual leave
Practice Manager
Parson Drove GP Practice —Wisbech
- From £35,000 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
5d
People and Volunteer Administrator or Manager
Little Miracles Charitable Incorporated Organisation —Peterborough
- £13.50 - £16.00 an hour
- Part-time
- Hybrid work
- Management
- Human resources
- Recruiting
- Free parking
- Work from home
Quick apply
7d
Health and Social Care Trainer
Glenholme Specialist Healthcare —Peterborough
- £31,000 - £35,000 a year
- Full-time
- Remote
- Management
- Computer literacy
- BLS Certification
- Employee assistance programme
- Life insurance
Quick apply

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Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
3 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

change manager jobs in langtoft, lin

Head of Customer Service

Programme Manager

Site Operations Manager

Pre-School General Business Manager

Head of Enterprise Delivery

Sexual Offences Liaison Officer

Senior HR Manager - Head of HR

Change and Transformation Coordinator (SEND)

MEP Operations Manager

Senior Business Change & Technology Project Manager (18 Month FTC)

Client Account Manager

Quality and Environmental (Technical Services Coordinator)

Events Manager - FTC

HR Business Partner - South Division

Senior Business Change & Technology Project Manager (12 Month FTC)

Trainer - Residential Childcare Services

Administrator

Practice Manager

People and Volunteer Administrator or Manager

Health and Social Care Trainer

I want to receive the latest job alerts for change manager in langtoft, lin

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