Technical support specialist Work, Jobs in Larkfield, Ken (with Salaries)

Customer Journey Support Specialist
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Driving
- Annual leave
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
6d
Technical Learning Specialist (GDMS) - Maidstone
Guide Dogs for the Blind Association —Maidstone
- Mentoring
12d
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
Field Desktop Support Engineer
Commercial Services Group —West Malling
- £27,000 a year
- Full-time
- Software troubleshooting
- Annual leave
Quick apply
9d
Network / IT Engineer Level 4 Tutor (Skills Coach)
AKR Growth —Chatham
- Up to £25 an hour
- Part-time
- Hybrid work
- Azure
- AWS
- Computer networking
Quick apply
13d
Technical Surveillance Support Officer
HM Revenue and Customs —Gillingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Work from home
10d
Workshop Technician (3D Printing & Autodesk Fusion Specialist)
Phi Design and Build —Royal Tunbridge Wells
- £25,000 - £30,000 a year
- Full-time
- CAD
- No degree
- Travel
Quick apply
7d
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Technical Sales Specialist
Chandler CX —Canary Wharf
- £50,020.00 - £80,483.87 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
12h
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
12d
Auto CAD Specialist
Remi C.T. Studio —London
- £180 a day
- AutoCAD
- Schematics
- CAD
Quick apply
6h
Implementation & QA Specialist
zendbox —Paddock Wood
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
Quick apply
Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).
Crawfords Group —Ashford
- From £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Store discount
Quick apply
10d
Junior Detailer
MiTek —West Malling
- £24,420 - £26,000 a year
- Full-time
- AutoCAD
- Engineering
- Travel
- Free parking
Quick apply
12d
Cyber Threat Intelligence Specialist
Vanquis —Chatham
- Full-time
- Communication skills
- Annual leave
Quick apply
13d
SEO Specialist X2
Walker & Sloan —Brentwood
- Up to £40,000 a year
- Hybrid work
- Communication skills
Field Service Project Manager
Technical Safety Services —Rochester
- £32,794 - £43,725 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Training & Development Specialist
Baker Self Adhesive Labels —Brentwood
- £30,000 - £32,000 a year
- Full-time
- Human resources
- In-person
- Teaching
- Health & wellbeing programme
- Life insurance
Quick apply
Head of Systems and Data
Commercial Services Group —West Malling
- £60,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Annual leave
Quick apply
6d

I want to receive the latest job alerts for technical support specialist in larkfield, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support specialist jobs near larkfield, ken

Customer Journey Support Specialist

South East Water -
Snodland

Apply Now

Job details

Full-time
Up to £37,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
Business processes
Analysis skills
Driving
Customer support
Channel management
Communication skills
A Level

Full job description

Summary:

Are you a natural communicator who loves helping others grow? Do you want to be the driving force behind a smoother, better experience for our customers?

We’re looking for a Customer Journey Support Specialist to join our team in Snodland and help us make a real splash during our Smart Meter rollout.

Whether you’re looking for a role where your expertise truly carries weight, or a technical specialist who enjoys unpicking complex processes, this role is for you.

You’ll be our in-house training expert, bridging the gap between customer feedback and operational excellence. It’s about more than just teaching; it’s about having the autonomy to identify what’s not working and the influence to fix it.

You’ll spend your time shaping how our teams interact with customers, ensuring every meter installation is a positive experience and helping us maintain a top-tier C-MeX position.

Main responsibilities:

Develop and deliver comprehensive training programs for customer-facing teams, focusing on the operational process for meter exchanges, new processes, and best practices for customer interaction, ensuring high-quality, consistent service delivery in the field and over the telephone.
Support the review and detailed process mapping of customer journeys, proactively identifying inefficiencies and pain points. Design and implement agreed core principle and process changes to improve operational efficiency and reduce customer effort.
Understand lessons learnt and continuously review and improve the customer journey.
Systems integration both internally and externally to ensure the customer journeys are providing clear and valuable data outputs and a seamless performance for the future whilst ensuring existing performance levels are maintained.
Actively solicit, capture, and analyse customer feedback via face-to-face, telephone, and written channels. Translate these diverse insights into a prioritised roadmap of actionable initiatives aimed at improving the customer experience and reducing complaint.
Organise and deliver 'pop-up' customer support and advisory sessions at various locations.
Provide on-site face-to-face customer support, including interacting with customers as installation partners fulfil meter exchanges/installations, capturing real-time feedback and resolving issues.
Partner closely with internal teams (e.g., operations, leakage, water efficiency) to ensure process changes and user experience align with the overall customer journey. Ensure robust testing supports process changes through the testing team.
Influence and work with stakeholders to secure buy-in and successful delivery of customer-centric changes.
Define, track, and report on key customer experience and support metrics (e.g., first-contact resolution rate, complaint volume) demonstrating the impact of training and process improvements.

You'll need:
Skills / Qualifications / Experience

Educated to A level standard or equivalent with greater relevant experience.
A qualification in Training/Coaching, Business Analysis, or a related field is desirable.
Proven experience in delivering effective training and coaching to customer-facing teams.
Excellent analytical skills with the ability to gather, synthesise, and translate customer feedback (qualitative and quantitative) into actionable process improvements.
Proficiency with analytics tools (e.g., Survey Monkey, Google Analytics, Mixpanel, Amplitude) and customer feedback platforms.
Exceptional communication, presentation, and interpersonal skills for training, stakeholder engagement, and direct customer interaction.
A deeply empathetic and customer-first mindset, with a passion for problem-solving.
Proactive, adaptable, and able to influence and lead without direct authority.
Demonstrable experience in developing and delivering customer service, operational or process training programs.
Proven experience in mapping, analysing, and improving business processes to enhance customer experience.
Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels.
Experience in coordinating and managing 'pop-up' or mobile support initiatives is advantageous.
Experience with using customer data, insights, and feedback to inform decisions and drive improvements.
Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes.
Experience in utilities, preferably the water industry is advantageous.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £37,000 p.a. (dependent on experience)

Apply Now

Refine Your Search

technical support specialist jobs in larkfield, ken

Customer Journey Support Specialist

Technical Customer Support Coordinator

Technical Learning Specialist (GDMS) - Maidstone

Level 1 Technical Helpdesk Technician

Field Desktop Support Engineer

Network / IT Engineer Level 4 Tutor (Skills Coach)

Technical Surveillance Support Officer

Workshop Technician (3D Printing & Autodesk Fusion Specialist)

Level 3 Helpdesk Technician

Technical Sales Specialist

IT Service Desk Engineer (Apprenticeship)

Auto CAD Specialist

Implementation & QA Specialist

Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).

Junior Detailer

Cyber Threat Intelligence Specialist

SEO Specialist X2

Field Service Project Manager

Training & Development Specialist

Head of Systems and Data

I want to receive the latest job alerts for technical support specialist in larkfield, ken

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected