Senior analyst Work, Jobs in Launton, Oxf (with Salaries)

Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
20h
Senior Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
Senior Analyst
GlobalData Plc. —Oxford
- £58,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
10d
Senior Business Analyst
Gigaclear —Abingdon
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Employee assistance programme
Quick apply
8d
Senior Communications Manager - Analyst Relations
Canonical —Silverstone
- Remote
- Project management
- Product management
- Travel
- Employee assistance programme
Quick apply
2d
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
8d
Senior Financial Crime Investigator
Viva.com —Milton Keynes
- Azure
- Analysis skills
- Mentoring
Quick apply
14d
Investment Analyst
TravelodgeHotels —Thame
- Up to £43,000 a year
- Hybrid work
- Hotel
- Employee discount
Quick apply
1d
Senior Analyst, UK Payroll & Benefits
Immunocore —Oxford
- Microsoft Excel
- Human resources
- Time management
19h
Systems Analyst/Programmer
Oxford University Hospitals NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
- SQL
- IT
14h
Senior Compensation Analyst (Part Time Contractor)
PSI CRO —Oxford
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick apply
Product Manager
System C —Oxford
- Full-time
- Mentoring
Marketing Data Analyst
Canonical —Silverstone
- Remote
- SQL
- Maths
- JavaScript
- Employee assistance programme
Quick apply
1d
Laboratory Analyst I
Abbott Laboratories —Witney
- Full-time
- Laboratory experience
- Bachelor's degree
- Communication skills
Finance Business Process Lead
WD-40 COMPANY —Milton Keynes
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Travel
- Flexible schedule
7d
Data Migration Analyst – Banking Sector
May Business Consulting —Milton Keynes
- Hybrid work
- English
- Banking
Business Intelligence Analyst
Renault Group —Enstone
- Full-time
- Azure
- Microsoft Office
- SQL
Commercial Planning & Reporting Analyst
East West Rail —Milton Keynes
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Procurement and Supply Chain Data Analyst
Oxford University Hospitals NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Excel
- Oracle
- SQL
1d
Power BI Developer with SQL, Supply Chain Analytics
Energizer —High Wycombe
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Customer service

I want to receive the latest job alerts for senior analyst in launton, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior analyst jobs near launton, oxf

Product Manager jobs in Oxford

Data Analyst jobs in Milton Keynes

Payroll jobs in Wirral

Senior Payroll Coordinator jobs in Northampton Nn4

Senior Payroll Coordinator jobs in Wirral

Senior Business Analyst jobs in London

Senior Payroll Coordinator jobs in Bedford Mk43

Senior Compensation Analyst jobs in London

Senior Qa Engineer jobs in London

Senior Quantity Surveyor jobs in London

Senior Compensation Analyst jobs in Horsham

Graduate Healthcare Analyst jobs in London

Open Source Intelligence Analyst jobs in London

Senior Service Desk Analyst jobs in Tamworth

Senior Service Desk Analyst jobs in Epsom Kt18

Head Of Service Council jobs in London

Entry Level Data Analyst jobs in Liverpool

Senior Service Desk Analyst jobs in Great Dunmow Cm7

Customer Service jobs in Coventry

Financial Investigator jobs in West Yorkshire

Senior IT Service Desk Analyst

Value Retail -
Bicester

Apply Now

Job details

Full-time
20 hours ago

Qualifications

ITIL Certification
System administration
Microsoft Outlook
iOS
LAN
English
LogMeIn
Windows
Microsoft Office
Information security
VoIP
ITIL
Remote access software
Mac OS
IT
Business
Leadership
Communication skills
Active Directory
MCTS

Full job description

Senior IT Service Desk Analyst

Bicester, GB, OX26 6WD

Full Time

About the role As our Senior IT Service Desk Analyst, you will report to the IT Service Desk Manager and provide 1st and 2nd line technical support to employees, guests and brands, assisting them with IT hardware and software problems. You will be the initial point of contact for technology problems, providing a high level of resolution at first contact. You will provide technical support, intervening in to manage complex cases, monitor the availability and health of critical business technology services and maintain a high degree of customer service for all support queries, ensuring service management principles are upheld across the Service Desk.

Key responsibilities The key responsibilities of this role will include some or all the following.

Handle all inquiries to the Service Desk

Conduct quality assurance checks as required

Routinely monitor service using the software and hardware tools provided

Ensure Service Desk adhere to the Service Desk code of conduct, processes and procedures

Log all incidents & service requests accurately in the IT Service Management Tool.

Undertake diagnosis, categorisation and prioritization of incidents, service requests and ticket escalations, perform first line resolution where possible.

Escalate unresolved incidents to internal resolver or 3rd party supplier teams, and follow up to ensure timely resolution

Manage major incidents and VIP requests throughout the entire life-cycle, keeping end customers informed of status and progress in line with the service level agreement (SLA)

Review ticket queues to ensure Service Desk tickets are updated and resolved within the defined SLA, working with team to avoid SLA failures

Create and maintain knowledge articles and other documentation/procedures and deliver staff training as required

Coach and mentor other members of the team to consistently deliver a high level of customer service

Support IT Service Desk Manager with routine tasks, including desk management, business reporting and communication, attending IT Operations meetings

Perform other tasks as assigned by IT Service Delivery Manager

About You We are looking for an individual who can display the following experience and skills:

ITIL V3 qualified to foundation level

ITIL V3 qualified to intermediate level or a Microsoft Certified IT Professional are advantageous

Minimum of 2 years’ experience of working in a Service Desk environment in first line support

Experience in the followings:

o Microsoft based operating systems (emphasis on Windows 10 OS and Office 365)

o User & Security Group Active Directory administration

o Outlook 2016 within a network environment

o MAC OS related operating systems and related hardware

o Network, including WAN, LAN, VoIP (CISCO), Video and Audio conferencing

o LogMeIn or similar

o Android and iOS devices

Some leadership experience would be desirable

Awareness of Information Security, PCI and Data Protection processes

Good knowledge of industry best practices and methodologies

Strong in system administration of critical IT systems and troubleshooting skills

Excellent international and communication skills with the ability to adapt communication styles of internal customers across levels and countries

A problem solver who acts switftly and decisively with creativity

Strong organisation and prioritization skills

Able to work as a team and also work independently with minimal supervision

High levels of personal energ , confident, driven and strong determination to succeed

Flexible, approachable and customer oriented

Demonstrate a ‘can do’ positive attitude and a ‘1st time right’ mentality

Flexible in working hours, 8:00 – 18:30 on weekdays, weekend working and on-call on a rota basis

Fluent in English and local Village language, any other European language would be beneficial

Key competencies at Your level The Bicester Collection has developed a competencies framework that supports career path and it’s defined at 3 levels, individual, managerial and leadership level. In this role, at the individual level, the key competencies are:

Be Action-Oriented - Grab opportunities and challenges with enthusiasm, speed and a sense of urgency

Be Resilient - Bounce back successfully from difficult situations

Be Tactful and switched on about relationships - Build trust and bond with diverse groups of people

Build Trust - Earn trust through authenticity, honesty and integrity

Foster Collaboration - Build partnerships and work collaboratively with others to achieve results

Guest-Centricity - Deliver guest-centric solutions in line with The Bicester Collection’s vision and mission

Handle Complexity - Make sense of multifaceted, contradictory and high-quality information to solve problems

Manage Ambiguity - Effectively deal with unclear situations

Show Adaptability and Agility - Demonstrate flexibility in your approach to tackle and solve business challenges

Show Self-Awareness - Proactively gather feedback to build a true picture of your strengths and areas for improvement

Apply Now

Refine Your Search

senior analyst jobs in launton, oxf

Senior IT Service Desk Analyst

Senior Analyst

Senior Analyst

Senior Business Analyst

Senior Communications Manager - Analyst Relations

Senior Product Owner

Senior Financial Crime Investigator

Investment Analyst

Senior Analyst, UK Payroll & Benefits

Systems Analyst/Programmer

Senior Compensation Analyst (Part Time Contractor)

Product Manager

Marketing Data Analyst

Laboratory Analyst I

Finance Business Process Lead

Data Migration Analyst – Banking Sector

Business Intelligence Analyst

Commercial Planning & Reporting Analyst

Procurement and Supply Chain Data Analyst

Power BI Developer with SQL, Supply Chain Analytics

I want to receive the latest job alerts for senior analyst in launton, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected