Technical support advisor Work, Jobs in Ledbury, Hef (with Salaries)

Customer Service Advisor
TELUS Agriculture & Consumer Goods —Ross-on-Wye
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer skills
Quick apply
1d
PA to COO and iCOOC/WCOOC Business Support
Armstrong Wolfe —Gloucester
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- QuickBooks
- Organisational skills
Quick apply
9d
Senior Business Development Manager – Solar - Hard FM, Property Management, and Estates sectors
Ecovision Asset Management —Quedgeley
- Up to £100,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
8d
Sales Advisor
Siltbuster Limited —Monmouth
- £26,000 - £28,500 a year
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
6d
Sales Engineer/ Technical Consultant
Ingrid West Machinery Ltd —Tewkesbury
- £35,500 - £42,500 a year
- Free parking
- Sick pay
Cyber Security Apprentice
Key Sigma Ltd —Cheltenham
- £15,600 - £24,863 a year
- Full-time
- English
- Machine learning
- IT
- Free parking
- Sick pay
Quick apply
Experienced Data Analyst
iPipeline —Cheltenham
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
Senior Business Development Manager (Solar) – Construction, M&E and Developer sectors
Ecovision Asset Management —Quedgeley
- Up to £100,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
8d
Business Intelligence Developer
Worcestershire County Council —Pershore
- £35,265 - £37,036 a year
- Full-time
- Hybrid work
- SQL
- Annual leave
13d
Product Engineer (Global Customer Support & Commissioning)
Sencon (UK) Ltd —Droitwich
- Full-time
- Maintenance
- Travel
- Communication skills
- Free parking
- Referral programme
Quick apply
21h
Senior Technical Paraplanner
Hazlewoods —Cheltenham
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Quick apply
Cyber Essentials Assessor
Key Sigma Ltd —Cheltenham
- Full-time
- CRM software
- IT
- In-person
Quick apply
12d
Workshop Controller
Clarks of Kidderminster Kia & Omoda | Jaecoo —Kidderminster
- £32,000 - £45,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
- Employee discount
Quick apply
8d
Head of Digital Programmes, Band 8c
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £79,504 - £91,609 a year
- Full-time
- Project management
- Communication skills
- Annual leave
- Employee discount
Change Manager
Claranet —Gloucester
- Full-time
- Travel
- IT
- Financial services
Customer Success Sales Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Sales
- Communication skills
Senior Finance Business Partner – M&A and Strategy
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Worcester
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
13d
HSEQ Lead
Network Plus —Kidderminster
- £50,000 - £70,000 a year
- Project management
- Travel
- Construction
Quick apply

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technical support advisor jobs near ledbury, hef

Customer Service Advisor

TELUS Agriculture & Consumer Goods -
Ross-on-Wye

Quick apply

Job details

Full-time
1 day ago

Qualifications

Customer service
Technical support
Computer skills
Customer support
SaaS
Communication skills

Full job description

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members.The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together: TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

We are currently recruiting for a Customer Services Advisor. This role sits within our Support teams, providing customer support for our TELUS Crop Management (TCM) software used by agricultural businesses. You'll be part of a collaborative team of around 15 people, supporting customers primarily via telephone, with some queries coming through email and online chat.

The role involves helping customers resolve software-related issues, answering questions on functionality, how to migrate between our products, troubleshooting problems, and guiding users through the system. While many queries can be resolved during the initial call, you'll also work with colleagues, Team Leads, and software specialists to investigate and resolve more complex issues.

We're looking for someone with previous customer support experience, ideally within a software, SaaS or technical support environment. Strong communication skills, attention to detail, and a willingness to learn are key, as you'll be working with customers who are often under time pressure and require a responsive, solution-focused approach.

The team is highly collaborative, with regular knowledge sharing, team meetings, and support channels to help colleagues learn and develop. Full training will be provided on the products, with a particular focus on our rapidly developing TCM solution.

Here's how:

Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
Investigating and troubleshooting issues across a variety of software products.
Gaining detailed knowledge of our products, brand and customer base.
Working in a highly collaborative team to find solutions to customer queries.
Proactively maintain a high degree of expertise across our products
Communicating effectively with colleagues and customers across the business.
Participating in adding to our substantial learning resources to allow customers to self- serve.
Collaborating with the wider team on additional project work as the opportunities arise.
Providing exceptional customer service to our customers, ensuring that they feel happy and satisfied.

What we'd like our candidate to have:

Customer service or support experience,ideally in software support
Confidence handling customer calls & an ability to interact positively with customers at all levels.
Strong problem-solving skills, attention to detail and accurate record keeping skills
Ability to learn new software systems quickly with aptitude for learning
Collaborative approach and willingness to ask questions & passionate about delivering excellent customer service.
Good computer skills, with an analytical and organised approach to problem solving.
Exhibit self-motivation, efficiency and team working.
Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals.
Be inquisitive and proactive, demonstrate ability to work both independently and as part of a team.
Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required.
Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants.

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This is a full-time, hybrid role. There may be opportunity for remote working for exceptional candidates.

Quick apply

Refine Your Search

technical support advisor jobs in ledbury, hef

Customer Service Advisor

PA to COO and iCOOC/WCOOC Business Support

Senior Business Development Manager – Solar - Hard FM, Property Management, and Estates sectors

Sales Advisor

Sales Engineer/ Technical Consultant

Cyber Security Apprentice

Experienced Data Analyst

Customer Success Techical Advisor

Senior Business Development Manager (Solar) – Construction, M&E and Developer sectors

Business Intelligence Developer

Product Engineer (Global Customer Support & Commissioning)

Senior Technical Paraplanner

Cyber Essentials Assessor

Workshop Controller

Head of Digital Programmes, Band 8c

Change Manager

Customer Success Sales Advisor

Senior Finance Business Partner – M&A and Strategy

Asset Experience Associate

HSEQ Lead

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