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Veterinary Client Support Team
Torch Farm and Equine Ltd —Ilfracombe
- £12.71 an hour
- Part-time
- Organisational skills
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
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14d
Bar Assistant
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Laundry Assistant
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7d
Front of House Team Member
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4d
Planning Support Officer
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Farmfoods —Barnstaple
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Costa Limited —Barnstaple
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Superdrug —Barnstaple
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Retail Assistant - Online Picker
Iceland —Barnstaple
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Kitchen Porter
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1d
Goods Inwards Storekeeper (Fixed term contract)
TDK Lambda UK Limited —Ilfracombe
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9d
Pizza Crew Member
Pig and Olive Ltd —Barnstaple
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4d
Postal Delivery Driver (Postie)
Royal Mail Group —Ilfracombe
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Smurfit Westrock —Barnstaple
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Morrisons —Bideford
- Annual leave
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10d
Customer Excellence Provider
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3d

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Veterinary Client Support Team

Torch Farm and Equine Ltd
Ilfracombe

Quick apply

Job details

Permanent | Part-time
£12.71 an hour
8 days ago

Benefits

Free parking
Additional leave
Employee mentoring programme
Free flu jabs
Company pension
Company events
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Payment allocation
Practice management software
Appointment booking and call handling
Client services
Organisational skills
Front desk
Cleaning
Veterinary appointment scheduling
Customer support
Customer interaction
Communication skills

Full job description

About us:

Join our leading vet-owned independent practice!

As a result of internal development within our team, we are looking to recruit an additional member of our Veterinary Client Support Team at our Mullacott branch.

The ideal candidate will be the first point of contact for clients, delivering a professional, friendly and efficient service while managing enquiries and requests. They will use practice management software to maintain accurate records, follow company procedures and ensure all enquiries are progressed promptly and effectively, delivering an excellent customer experience throughout.

Duties

Provide an efficient and professional first point of contact on the telephone for our clients
Accurate message taking, recording with clear information or instructions that follow organisation protocols
Effective booking, coordinating and prioritising of Vet appointments and their visits on system diary in a timely and cost-effective manner
Taking routine and emergency appointment bookings and dealing with queries efficiently and professionally in a timely way. Be proactive in meeting client needs to a high standard
Accurate booking out and dispensing of veterinary medicines and supplies in line with dispensing protocols
Maintain an excellent knowledge of the company’s services and products and provide clients with the correct information regarding these.
Promote the image of our company both positively and professionally to clients, colleagues and the public
Ensure that all reception areas are kept clinically clean and tidy
Accurate registering of new clients and their animals
Take payments and allocate correctly to client accounts
Work supportively with other teams/departments for the good of the business.
Work independently, using initiative as well as working as part of a team.

Experience

Previous experience in a veterinary setting is advantageous but not essential
General Farm and Equine experience would be beneficial
A strong willingness to learn and adapt to new tasks is crucial
Excellent communication skills and the ability to work effectively as part of a team are required.
Attention to detail and organisational skills are essential for maintaining high standards of work

If you are passionate about delivering excellent customer service and enjoy working in a busy, professional environment, we encourage you to apply for this rewarding role. We offer a supportive team environment with opportunities to develop your skills and knowledge. Please apply in writing with a covering letter and copy of your CV addressed to Nikki Thomas, HR Coordinator. Closing Date: 26.08.2026

Hours

17 hours per week, plus participation in a 1 in 6 Saturday rota.
Hours will be worked over 2 weekdays - Tuesdays and Fridays between 8am to 5.30pm, 9am to 6.30pm or 8.30am to 6.00pm (rota dependent).

Location

This role will be primarily based at our Mullacott practice, with the opportunity to work additional hours across other practices to cover staff absence.

Pay

£12.75 per hour

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

Additional leave
Company events
Company pension
Employee discount
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
On-site parking
Private medical insurance
Sick pay

Application question(s):

Can you travel to Mullacott for work?
Can you work on the required days and as part of a Saturday rota and part of a late rota?
Do you have any veterinary experience?
What is your current Notice Period?

Experience:

customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

are looking for a jobs in lee, dev

Veterinary Client Support Team

Store Colleague

Service Colleague

Part Time General Assistant

Bar Assistant

Laundry Assistant

Front of House Team Member

Planning Support Officer

Retail Associate

Retail Assistant - Part Time

Barista

Sales Assistant

Retail Assistant - Online Picker

Kitchen Porter

Goods Inwards Storekeeper (Fixed term contract)

Pizza Crew Member

Postal Delivery Driver (Postie)

Production Operative

Customer Assistant - Online

Customer Excellence Provider

I want to receive the latest job alerts for are looking for a in lee, dev

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