Complaints specialist Work, Jobs in Leeds, Eng (with Salaries)

Complaints Specialist
Yorkshire Dental Suite —Leeds
- Up to £32,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
2d
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Finance Administration Specialist
Flint Bishop —Leeds
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply
Director of Leasehold Services
Anchor —Bradford
- £100,000 a year
- Driving
- Travel
- Leadership
- Employee discount
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
2d
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Customer Service Representative
Lantern Debt Recovery Services Limited —Leeds
- £26,227 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
Quick apply
1d
Executive Assistant to Deputy Director of the Judicial College and Deputy Director of Strategy and Change
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Microsoft Office
- Annual leave
- Employee discount
11d
Social Worker
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Weekend availability
- English
- Microsoft Office
- Supervising experience
- Annual leave
Policy Lead (Up to 2 roles) Magistrate Uplift Programme
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
5d
Clinical Governance and Quality Improvement Facilitator
Spectrum Community Health CIC —Wakefield
- £39,959 - £48,117 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Business Information Librarian
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
Contract Assurance Specialist - HMP Millsike
Ministry of Justice —York
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
4d
Librarian (Communities)
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Part-time
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
9d
Patient Experience and Complaints Support Officer
Calderdale and Huddersfield NHS Foundation Trust —Halifax
- £32,073 - £39,043 a year
- Full-time
- Communication skills
11d
Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
Market Operations Quality Specialist
Nestlé —York
- £30,000 a year
- Full-time
- Communication skills
6d

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Complaints Specialist

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
Up to £32,000 a year
2 days ago

Qualifications

Microsoft Word
Customer service
Complaint handling
Organisational skills
HubSpot
Communication skills

Full job description

Complaints Specialist

Department: Operations Reports

To: Complaints Team Leader

Location: LS11 8JT

About the Role

We are looking for a proactive and empathetic Complaints Handler to join our Operations team. In this role, you will be responsible for managing patient complaints from initial escalation through to resolution, ensuring every case is handled fairly, professionally, and in line with regulatory requirements.

As a key member of the Complaints team, you will handle complaints in line with our complaints policy, investigate concerns, correctly categorise and identify root causes, and work collaboratively with internal teams and Clinical Partners to achieve positive outcomes for both patients and the business. Your ability to communicate effectively, build trust, and resolve complex situations will play an important role in maintaining patient confidence and protecting the YDS Group brands.

Key Responsibilities

Manage patient complaints received via phone, email, and CRM systems, taking ownership of cases through to conclusion.
Take full accountability for managing your own complaint workload, effectively prioritising cases, maintaining progress across multiple investigations, and ensuring timely, high-quality resolutions in line with business and regulatory standards.
Conduct thorough and impartial investigations by gathering information from patients, internal stakeholders, and Clinical Partners.
Deliver clear, fair, and timely complaint outcomes that align with company policy and regulatory requirements.
Maintain accurate and comprehensive records within HubSpot, Dentally, and other internal systems.
Escalate complex, high-risk, legal, Section 75, or Financial Ombudsman Service (FOS) cases to the Complaints Team Leader where appropriate.
Work closely with Patient Success, Patient Resolutions, Dental Partnerships, and Clinical Partners to support effective case resolution.
Monitor and respond to online reviews and patient feedback in accordance with brand guidelines.
Ensure complaint cases are updated accurately to support reporting, performance monitoring, and regulatory compliance.
Identify recurring complaint trends and provide feedback to support service improvements and preventative actions.
Adhere to all internal policies, complaint handling procedures, and relevant regulatory frameworks, including FCA and CQC requirements.
Act as a voice of the patient by sharing insights that help improve service delivery and patient experience.

Skills & Experience

Essential

Minimum 1 year of experience in complaints handling, customer resolution, customer service, or a patient-facing role.
Strong verbal and written communication skills with the ability to explain complex issues clearly and professionally.
Experience managing sensitive or challenging conversations with empathy and confidence.
Excellent organisational skills and the ability to manage multiple cases simultaneously.
Strong attention to detail and ability to follow structured processes and regulatory requirements.

Desirable

Experience within dental, healthcare, medical, or regulated service environments.
Knowledge of FCA complaint handling requirements and dispute resolution processes.
Experience using CRM or case management systems such as HubSpot or Dentally.
Familiarity with Trustpilot or other online review platforms.
Understanding of dental or orthodontic treatment journeys.

Personal Attributes

Empathetic and patient-focused.
Calm and professional under pressure.
Acts with honesty and integrity
Investigative and analytical in approach.
Accountable and reliable, with strong ownership of outcomes.
Solutions-oriented with strong problem-solving skills.
Collaborative and supportive team player.
Committed to delivering excellent patient experiences.

Pay: Up to £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints specialist jobs in leeds, eng

Complaints Specialist

Data Protection Officer

Large and Complex Loss Handler

Operational Support Officer

Finance Administration Specialist

Multichannel Cx Agent

Director of Leasehold Services

Aftersales Coordinator

Customer Specialist

Customer Service Representative

Executive Assistant to Deputy Director of the Judicial College and Deputy Director of Strategy and Change

Social Worker

Policy Lead (Up to 2 roles) Magistrate Uplift Programme

Clinical Governance and Quality Improvement Facilitator

Business Information Librarian

Contract Assurance Specialist - HMP Millsike

Librarian (Communities)

Patient Experience and Complaints Support Officer

Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate

Market Operations Quality Specialist

I want to receive the latest job alerts for complaints specialist in leeds, eng

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