Customer success specialist Work, Jobs in Leeds, Eng (with Salaries)

Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Sales / Tendering Repairs Specialist - 15M Maternity Cover
Kone —Keighley
- Up to £65,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
Customer Relationship Executive
Zenith —Leeds
- Up to £29,705 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
12d
Training & Development Specialist - Signalling
Siemens —York
- Full-time
- Hybrid work
- Communication skills
- Teaching
- Time management
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
Team Leader
HM Courts & Tribunal Service —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
12d
Collections Negotiator
Lowell Group —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
7d
Rental Administrator
Zenith —Leeds
- £26,215 a year
- Monday to Friday
- Hybrid work
- Customer service
- Administrative experience
- IT
- Free parking
- Referral programme
6d
Correspondence Drafter, Policy Correspondence Team
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Deal Operations Specialist
Trimble —Leeds
- Full-time
- Google Suite
- Microsoft Excel
- Salesforce
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Microsoft Licensing Specialist
BCN Group —Leeds
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply
Transport Service Specialist
Nestlé —York
- £27,520 - £34,400 a year
- 12 hour shift
- Communication skills
- Annual leave
13d
Global Campaigns Specialist (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Salesforce
- Analysis skills
- Project management
- Annual leave
Quick apply
12d
Customer Service Officer
North Yorkshire Council —Harrogate
- £27,254 - £29,064 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
10h
Territory Sales Consultant - Leeds
Sherwin-Williams —Leeds
- £30,000 - £35,000 a year
- Weekend availability
- Sales
- Customer service
- IT
- Annual leave
- Flexible schedule
7d
Legal Administrator Leeds
Bevan Brittan —Leeds
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
14d
Accounts Assistant
Business Waste —York
- £25,470 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
7d
Sales and Marketing Specialist
D-Day Solutions Ltd —Leeds
- £28,420.00 - £35,028.62 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
11d

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Customer Success Specialist

Assured Data Protection -
Leeds

Quick apply

Job details

Full-time

Benefits

Company events

Qualifications

Microsoft Powerpoint
Microsoft Word
CSS
Sales
Customer service
Microsoft Office
Administrative experience
Customer relationship management
Organisational skills
IT
HubSpot
Communication skills
Time management

Full job description

Location: Hybrid – Remote / Leeds – 3 days in office
Position Title: Customer Success Specialist
Job Type: Full-Time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organisation’s compliance requirements. A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.

Job Description

The Customer Success Specialist (CSS) is responsible for delivering an exceptional customer experience that drives client satisfaction, retention, and growth. Serving as the primary point of contact, the CSS will proactively support customer business needs, build strong relationships, and identify opportunities to expand services and partnerships.
Compensation for this role includes a base salary and performance-based bonuses tied to the successful achievement of key performance indicators (KPIs).

Responsibilities for Customer Success Specialist:

Build and maintain strong customer relationships, ensuring client needs are addressed promptly and effectively.
Conduct regular service reviews to assess customer satisfaction, identify potential challenges, understand current and future business objectives, and uncover opportunities to expand services that align with customer goals.
Manage and drive customer renewals, ensuring timely contract execution and maximizing customer retention.
Monitor customer accounts proactively, addressing issues before they escalate and identifying opportunities to improve service delivery and account performance.
Resolve complex customer concerns and disputes professionally, ensuring positive outcomes and preserving strong client relationships.
Support customer engagement and marketing initiatives by communicating product enhancements, industry insights, and best practices.
Maintain accurate and up-to-date records of customer interactions, service activities, and account-related documentation.

Qualifications for Customer Success Specialist:

2+ years prior experience in customer facing and / or sales roles.
Excellent communication skills and the ability to understand the needs of the customers.
Demonstrate analytical and problem-solving skills.
Strong organizational and time management skills.
Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
Knowledge of customer service programs and CRM management programs, experience with ChurnZero and HubSpot is a plus.
Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

What We Offer:

Hybrid working options for flexibility
Regular team-building and off-site company events.
A dynamic, inclusive, and collaborative work environment

Location: Leeds

This is a hybrid role, with a combination of office-based and remote working.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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Refine Your Search

customer success specialist jobs in leeds, eng

Customer Success Specialist

Sales / Tendering Repairs Specialist - 15M Maternity Cover

Customer Relationship Executive

Training & Development Specialist - Signalling

Aftersales Coordinator

Team Leader

Collections Negotiator

Rental Administrator

Correspondence Drafter, Policy Correspondence Team

Deal Operations Specialist

Back End Specialist Launch Team

Internal Sales Executive

Microsoft Licensing Specialist

Transport Service Specialist

Global Campaigns Specialist (UK Remote)

Customer Service Officer

Territory Sales Consultant - Leeds

Legal Administrator Leeds

Accounts Assistant

Sales and Marketing Specialist

I want to receive the latest job alerts for customer success specialist in leeds, eng

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