Desk maintenance Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Receptionist
The Met Hotel Leeds —Leeds
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Office Coordinator
Zuno Tech Group —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Machine Operator - Slitting Machine
Lawcris Panel Products Ltd —Leeds
- From £13.20 an hour
- Full-time
- Programmable logic controllers
- In-person
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply
14d
Housekeeper
The Met Hotel Leeds —Leeds
- Part-time
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Leisure Club Assistant
Valor Hospitality —Leeds
- £12.71 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor (Hybrid)
SWARCO Group —Featherstone
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Reception Manager
The Discovery Inn Hotel, Leeds —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
16h
Customer Contact Centre Advisor (Payments / Technical Support)
Mastercard —Harrogate
- Full-time
- Financial services
- In-person
- Communication skills
- Work from home
5d
Night Supervisor
Hyatt Place Leeds —Leeds
- £13.73 an hour
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor (Hybrid)
SWARCO —Featherstone
- £26,500 - £27,400 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
School Cleaner
Pinnacle Group —Kippax
- £12.71 an hour
- Monday to Friday
- School
- Annual leave
- Employee assistance programme
Quick apply
Logistics Coordinator
Yorkshire Water —Normanton
- Full-time
- Hybrid work
- Microsoft Excel
- Heavy lifting
- Microsoft Office
- Annual leave
- Flexible schedule
4d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
7d
Night Supervisor
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Operations Manager
Levels Above Site Services Ltd —Wakefield
- From £40,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Free parking
Quick apply
14d
IT Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
7d
Assistant Engineer (Structures Investigation)
WSP —Leeds
- Part-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Civil engineering
- Flexitime
- Work from home
7d
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Non-Medical Flexible Workforce Co-ordinator
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £32,073 - £39,043 a year
- Full-time
3d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

desk maintenance jobs in leeds, eng

Service Desk Analyst - Tier I

Receptionist

Office Coordinator

Machine Operator - Slitting Machine

Housekeeper

Leisure Club Assistant

Customer Service Advisor (Hybrid)

Reception Manager

Customer Contact Centre Advisor (Payments / Technical Support)

Night Supervisor

Customer Service Advisor (Hybrid)

School Cleaner

Logistics Coordinator

Network Operations Engineer

Night Supervisor

Senior Operations Manager

IT Manager

Assistant Engineer (Structures Investigation)

Configuration Management Specialist

Non-Medical Flexible Workforce Co-ordinator

I want to receive the latest job alerts for desk maintenance in leeds, eng

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