head of customer experience Work, Jobs in leeds, eng (with Salaries)

Head of Customer
M Group —Birstall
- £55,000 - £65,000 a year
- Analysis skills
- Contracts
- IT
- Annual leave
- Employee assistance programme
12d
Head of Customer Care
247 Home Furnishings —Huddersfield
- £65,000 - £75,000 a year
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Head of Retail Operations
Card Factory —Wakefield
- Hybrid work
7d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
General Manager
Welcome Break —Leeds
- Up to £45,000 a year
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee discount
11d
Head of Colleague Success - 9-12 Month Fixed Term Contract
HSBC Global Services Limited —Leeds
- Full-time
- Customer service
- Leadership
- Communication skills
7d
Customer Experience Manager
Ligentia —Leeds
- Full-time
- Analysis skills
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction
Quick apply
Store Manager Designate
Superdrug —Leeds
- Up to £36,000 a year
- Weekend availability
- Management
- Customer service
- Travel
- Store discount
- Annual leave
Relief Supervisor
Admiral Slots —Leeds
- £12.75 - £13.25 an hour
- Part-time
12d
Customer Sales Manager - FTC
Care UK —Leeds
- £37,000 - £40,000 a year
- Weekend availability
- Nursing home
- Sales
- Business development
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
1d
Head of Marketing
LeoVegas UK —Leeds
- Full-time
- Hybrid work
Head of Operations (Bradford & Glasgow)
NewPrinces Group —Bradford
- Leadership
- Annual leave
- Work from home
Server
Tattu Leeds —Leeds
- Up to £16.46 an hour
- Part-time
- Customer service
- Paid training
- Employee assistance programme
Quick apply
10d
Head of Engagement & Fundraising
Leeds Jewish Welfare Board —Leeds
- £50,000 - £55,000 a year
- CRM software
- Social media management
- Time management
Quick apply
Corporate Receptionist
Walker Morris LLP —Leeds
- Up to £27,500 a year
- Temporary
- Hospitality
- Customer service
- Front desk
- Annual leave
- Work from home
7d
Learning Partner
Portakabin —York
- Up to £63,000 a year
- Call to connect
- Hybrid work
- Project management
- Annual leave
- Employee discount
Quick apply
12d
Philanthropy Officer
Leeds Community Foundation —Leeds
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Marketing
Quick apply
7d
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d

I want to receive the latest job alerts for head of customer experience in leeds, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Customer

M Group -
Birstall

Apply Now

Job details

£55,000 - £65,000 a year
12 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Car scheme

Qualifications

Analysis skills
Contracts
IT
Communication skills
Negotiation

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?

The Head of Customer is accountable for leading the delivery of exceptional customer experience across all Northern M Group Water contracts, ensuring programmes and service delivery support AMP8 objectives and client expectations. The role provides strategic and operational leadership to the Customer Escalation Teams, driving high performance, strong customer outcomes, and consistent compliance with regulatory and contractual requirements.

The Head of Customer will also lead customer engagement initiatives that highlight the contracts ESG achievements, building partnerships with local communities and working closely with the client ESG leads to drive and deliver positive social impact.

What you’ll bring

Ability to negotiate effectively and manage stakeholders at all levels, including clients, regulators, and partners.
Strong communication skills, with the ability to engage clearly and confidently across a range of audiences.
Proficient IT skills, with the ability to learn and utilise systems required for customer operations, reporting, and performance management.
Strong analytical capability, with the ability to interpret data and produce accurate, meaningful performance reporting.
Collaborative team player who supports others and works effectively across operational and client‑facing teams.
Experience working within a regulated industry, with sound understanding of compliance and governance requirements.
Passion for customer experience and operational delivery, with a track record of improving service outcomes.
Self‑motivated leader with the ability to inspire high performance across diverse and hybrid teams.
Proven ability to manage high volumes of work under pressure while meeting deadlines and service expectations.
Experience managing budgets and overseeing a cost centre effectively, ensuring financial control and efficient use of resources.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognitionscheme
Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

Company car and fuel card with a range of EV and hybrid vehicles to choose from
My Car Choice our salary sacrifice EV/ Hybrid car scheme
Company van/vehicle and fuel card for business use - only if it's a requirement listed on the advert
Health Care Cash Plan, giving you and your family the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Private Healthcare - family cover
25 days annual leave plus bank holidays

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW #LI-LK1

Apply Now

Refine Your Search

head of customer experience jobs in leeds, eng

Head of Customer

Head of Customer Care

Head of Retail Operations

Customer Loyalty Manager

General Manager

Head of Colleague Success - 9-12 Month Fixed Term Contract

Customer Experience Manager

Head Of Sales

Store Manager Designate

Relief Supervisor

Customer Sales Manager - FTC

General Manager

Head of Marketing

Head of Operations (Bradford & Glasgow)

Server

Head of Engagement & Fundraising

Corporate Receptionist

Learning Partner

Philanthropy Officer

Operations Manager

I want to receive the latest job alerts for head of customer experience in leeds, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected