Risk management analyst Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Compliance Business Analyst
Zuno Tech Group —Leeds
- Full-time
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
10d
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Supply Chain Analyst
Nulo Inc —Leeds
- Hybrid work
- Spanish
- Microsoft Excel
- ERP systems
Quick apply
18h
Junior PMO
FDM Group —Leeds
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Trading Manager
Fanatics Betting & Gaming —Leeds
- £75,000 - £83,000 a year
- Full-time
- Mentoring
- AI
- Communication skills
Quick apply
8d
Graduate Cloud FinOps Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Azure
- AWS
- Analysis skills
Financial Crime Data Services Analyst
Yorkshire Building Society —Bradford
- £40,000 - £47,000 a year
- Hybrid work
- Data analysis skills
- SQL
- Financial services
PMO Analyst - Governance and Controls
Hiscox —York
- Full-time
- Analysis skills
- Agile
- Financial services
Data scientist (Data Wrangler)
NHS England —Leeds
- £49,387 - £56,515 a year
- Full-time
- Annual leave
1d
Workplace Solutions - Plan Management Analyst, Leeds
JPMorganChase —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
Senior Funding Analyst (LLE) (Fixed term to 29/09/28)
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- Hybrid work
- Analysis skills
- University
- Communication skills
Business Intelligence Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee stock purchase plan
- Annual leave
10d
Program Excellence Project Analyst Sr.
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
1d
Pension Administration System Analyst
First Actuarial —Leeds
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Life insurance
7d
Business Analyst
Optix —York
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Software development
- Flexitime
- Work from home
Quick apply
4d
Finance Business Partner
Card Factory —Wakefield
- From £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Accounting
- Communication skills
Client Onboarding Administrator (Operations)
TransUnion —Leeds
- Full-time
- Sales
- Microsoft Office
- Computer skills
- Employee stock purchase plan
- Annual leave
Master Data Analyst
ghd Hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee discount
10d

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Service Desk Analyst

C365Cloud -
Wakefield

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year

Benefits

Casual dress
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Jira
Microsoft Excel
Customer service
Technical support
SQL
Database administration
Confluence
Organisational skills
IT
SaaS
Communication skills

Full job description

WHO WE ARE

C365Cloud is an award-winning, cloud-based software solution designed for organisations with large property estates. Our platform helps organisations audit, manage, and improve their statutory compliance and facilities management inspections. It also enables proactive compliance management, allowing organisations to track risks and manage actions efficiently.

THE ROLE

Due to continued expansion, we are looking to recruit a Service Desk Analyst to join our team. Based at our Wakefield office, the successful candidate will work within the Helpdesk Team and play a key role in the wider Customer Services Team, ensuring we meet and exceed client service expectations.

Key Responsibilities

Ownership of Cases – Managing service requests and providing expert support to customers.
SLA Management – Ensuring all tickets received by the helpdesk are actioned within agreed SLAs, and that all support calls are handled professionally and resolved within these timeframes.
Client Meeting Support – Ensuring actions from client meetings are completed within the required timescales and supporting colleagues by preparing necessary materials before meetings.
Client Onboarding & Success – Assisting with the onboarding of new clients, particularly in setting up and managing new user accounts.
Knowledge Management – Contributing to the creation and maintenance of knowledge base articles to ensure accurate and up-to-date documentation.
Document Processing – Ensuring all documents uploaded to the supplier portal are processed within agreed SLAs.
Process Adherence – Ensuring all defined business processes are followed within agreed timescales.
Proactive Problem-Solving – Participating in incident analysis and problem management, identifying trends, and recommending improvements.
Cross-Team Collaboration – Working closely with other teams to facilitate smooth handovers and drive continuous service improvements.

ABOUT YOU

This role is ideal for someone who has previous experience working on a Service Desk in a customer service or technical support capacity and is now looking to take the next step in their career.

We are looking for someone with:

A strong background in Service Desk operations, including handling support tickets, troubleshooting issues, and assisting users.
A commitment to delivering high-quality support while continuously improving client interactions, service processes, and overall efficiency.
A passion for providing exceptional customer service and enhancing client satisfaction.
The ability to handle complex issues and collaborate across teams to develop innovative solutions.
Experience in a SaaS environment (highly advantageous) and a solid understanding of SQL and database concepts.

ESSENTIAL SKILLS

Previous experience working in a Service Desk environment.
Proactive and hardworking, with a strong work ethic.
Positive attitude towards work and a commitment to delivering high-quality service.
Analytical and problem-solving mindset, with the ability to assess and resolve issues effectively.
Strong organisational skills, with the ability to manage daily workloads and meet specific deadlines.
Excellent communication skills, both written and verbal, with the ability to engage effectively with colleagues, customers, and clients.
Strong telephone capability, including an excellent telephone manner and professional approach.
IT proficiency, including experience with Excel and Word.
Basic SQL knowledge, with an understanding of database concepts and the ability to perform simple queries.

DESIRABLE SKILLS

Intermediate database administration skills.
Familiarity with tools such as Jira and Confluence.
Understanding of data protection risks and knowledge of UK GDPR compliance.

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full-time office based position, are you able to commit to this?

Experience:

Technical support: 2 years (required)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

risk management analyst jobs in leeds, eng

Service Desk Analyst

Compliance Business Analyst

QA Analyst

Supply Chain Analyst

Junior PMO

Trading Manager

Graduate Cloud FinOps Analyst

Financial Crime Data Services Analyst

PMO Analyst - Governance and Controls

Data scientist (Data Wrangler)

Workplace Solutions - Plan Management Analyst, Leeds

Senior Funding Analyst (LLE) (Fixed term to 29/09/28)

Business Intelligence Analyst

Program Excellence Project Analyst Sr.

Pension Administration System Analyst

Business Analyst

Finance Business Partner

Client Onboarding Administrator (Operations)

Master Data Analyst

Senior Business Analyst

I want to receive the latest job alerts for risk management analyst in leeds, eng

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