Senior customer service Work, Jobs in Leeds, Eng (with Salaries)

Senior Customer Service Administrator- FTC 18 months
Newly Weds Foods —Ossett
- Customer service
- Organisational skills
- IT
- Sick pay
Quick apply
13d
Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
Quick apply
5d
Customer Care Administrator
Zenith —Leeds
- From £26,215.15 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
10d
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Work from home
2d
Senior Customer Service Representative FTC
Waystone —Leeds
- Hybrid work
- Customer service
- Financial services
Quick apply
Customer Relationship Manager
PHSGroup —Leeds
- £30,000 - £32,000 a year
- Organisational skills
- IT
- Communication skills
Receptionist Supervisor
Big Motoring World —Leeds
- £30,359 a year
- Weekend availability
- Administrative experience
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
10d
Legal Officer
HM Courts & Tribunal Service —Leeds
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Collections Specialist
DWF —Leeds
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Senior Financial Crime Investigator - Business Banking
Monzo —Leeds
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
2d
Credit Control Team Leader
WSP —Leeds
- Part-time
- Hybrid work
- Management
- Flexitime
- Work from home
Fleet Regulations Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Customer service
- Contracts
- Communication skills
- Annual leave
11d
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
4d
Communications officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Social media management
- Computer literacy
- English
11d
Senior Business Analyst
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Bachelor's degree
- Agile
- In-person
- Employee discount
6d
Senior Agile Delivery Manager
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Continuous improvement
- Agile
- In-person
- Employee discount
12d
Store Supervisor - 32 hours per week
Joe Browns Ltd —Leeds
- £13.21 an hour
- Weekend availability
- Bar
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
10d
Senior Resident Service Associate - Mercer West Madison East, Leeds
Savills Management Resources —Leeds
- Social media management
- Customer service
- IT
- Employee discount

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Senior Customer Service Administrator- FTC 18 months

Newly Weds Foods -
Ossett

Quick apply

Job details

Fixed term contract
13 days ago

Benefits

Company pension
Sick pay

Qualifications

Customer service
Supply chain
Organisational skills
IT
Communication skills

Full job description

About us

Newly Weds Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.

Today, Newly Weds Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service facilities around the globe allows us to serve our customers’ needs in more than 68 countries. But despite our size and scope, we’ve continued to be an independent, family-owned business answerable only to the demands of our customers. That’s why we continue to invest in infrastructure, human resources and capacity to keep pace with our customers’ needs and expectations.

The Role

We are looking for an experienced and proactive Senior Customer Service Administrator to join our team. This is a key role responsible for ensuring high customer service standards are consistently delivered, while supporting the efficient supply of goods across the UK and Europe.

You will oversee the end-to-end order process, maintain accurate records, and play a vital role in managing customer relationships. In addition, you will provide support and cover for the Customer Service Manager, helping to guide the team and ensure smooth day-to-day operations.

Key Responsibilities

Process customer sales orders accurately, including receipt, validation, entry, and confirmation
Support a “right first time” culture, minimising customer complaints and driving service excellence
Provide cover for the Customer Service Manager, including:
Monitoring completion of daily team tasks
Supporting and advising Customer Service team members
Liaising with Supply Chain to resolve operational issues
Attending meetings and representing Customer Service as required
Managing planning/forecast customers (e.g. Birds Eye, Young’s)
Acting as part of the escalation process for sales orders
Maintain and accurately update records across relevant IT systems, identifying and resolving discrepancies
Analyse and interpret data to support reporting and decision-making
Produce timely and accurate management information (e.g. OTIF, complaints, corrective actions)
Act as a key interface between production, sales, R&D, and customers
Communicate clearly and professionally with internal teams and external customers
Proactively manage customer expectations, identifying potential delays and escalating where necessary
Handle customer queries and complaints in line with company policies
Maintain high standards of administration across all communication channels
Support team collaboration and provide cover across the supply chain function when required
Assist with training and development of team members

Person Specification

Essential Skills & Experience:

Proven experience in a customer service or supply chain administration role
Strong organisational skills with excellent attention to detail
Experience processing orders and managing customer accounts
Excellent communication skills, both written and verbal
Ability to analyse data and produce reports
Strong IT skills and experience using business systems
Ability to work under pressure and manage multiple priorities

Desirable Skills & Experience:

Experience in a manufacturing, FMCG, or supply chain environment
Previous experience in a senior or supervisory customer service role
Knowledge of forecasting and planning customers
Understanding of OTIF, KPIs, and performance reporting

Personal Attributes:

Proactive and solution-focused mindset
Strong team player with leadership capability
Flexible and adaptable approach to work
High level of professionalism and accountability
Customer-focused with a commitment to service excellence

Other Information

Benefits:

Employer pension scheme contributions of 3.5% of basic salary
Company Sick Pay scheme (upon successful completion of your six months’ probationary period
Eligibility for the Newly Weds Foods Health care cash plan (Medicash)
Attendance Allowance (1 day base pay per month subject to eligibility)
Working Hours: 08:30 until 17:00, 1 hours lunch

CLOSING DATE 22ND JUNE 2026

Quick apply

Refine Your Search

senior customer service jobs in leeds, eng

Senior Customer Service Administrator- FTC 18 months

Customer Success Team Manager

Customer Care Administrator

Customer Service Centre Team Manager

Service Analyst

Operational Support Officer

Senior Customer Service Representative FTC

Customer Relationship Manager

Receptionist Supervisor

Legal Officer

Collections Specialist

Senior Financial Crime Investigator - Business Banking

Credit Control Team Leader

Fleet Regulations Officer

Customer Success Manager - B2B

Communications officer

Senior Business Analyst

Senior Agile Delivery Manager

Store Supervisor - 32 hours per week

Senior Resident Service Associate - Mercer West Madison East, Leeds

I want to receive the latest job alerts for senior customer service in leeds, eng

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