Technical specialist remote support Work, Jobs in Leeds, Eng (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
British English Voice Recording Specialist
OpsArmy —Leeds
- English
- Machine learning
- Computer skills
Quick apply
6d
QA Analyst
IDHL —Leeds
- £25,000 - £35,000 a year
- Hybrid work
Customer Support Coordinator
Envirovent —Saltaire
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
Quick apply
12d
Radiotherapy Technology Specialist
Leeds Teaching Hospitals NHS Trust —Leeds
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Teaching
12d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Digital Communications Platforms Specialist
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Remote
- University
- HTML
13d
Automation Application Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- Laboratory experience
- English
6d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
AWS Cloud Infrastructure Engineer
Change Grow Live —Leeds
- £46,683.60 - £51,101.95 a year
- DevOps
- AWS
- Travel
7d
Publishing Operations Content Technical Lead
Public Library of Science —Leeds
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Field Automation Specialist - Cell and Gene Therapy
Cytiva —York
- Full-time
- Remote
- Up to 50% travel
- Engineering
- Master's degree
7d
P6 Project Planner
AtkinsRéalis —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
CAD / BIM Specialist
AECOM —Leeds
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Electrical Engineering
Integration Engineer - Leeds/Hybrid/Flexible
Answer Digital —Leeds
- Hybrid work
- Agile
- IT
- Free parking
- Annual leave
Steam Turbine Technical Field Authority
Sulzer —Leeds
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
Technical Sales Account Manager
Humnize —Leeds
- £45,000 - £65,000 a year
Credit Controller
Bspoke Insurance Group Limited —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Free parking
- Store discount
Quick apply
13d
Project Controls Analytics Consultant
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- SQL
- Analysis skills
13d

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

technical specialist remote support jobs in leeds, eng

Technical Specialist Remote Support

Customer Support Specialist

British English Voice Recording Specialist

QA Analyst

Customer Support Coordinator

Radiotherapy Technology Specialist

AI Specialist

Digital Communications Platforms Specialist

Automation Application Specialist

Network Operations Engineer

AWS Cloud Infrastructure Engineer

Publishing Operations Content Technical Lead

Field Automation Specialist - Cell and Gene Therapy

P6 Project Planner

CAD / BIM Specialist

Integration Engineer - Leeds/Hybrid/Flexible

Steam Turbine Technical Field Authority

Technical Sales Account Manager

Credit Controller

Project Controls Analytics Consultant

I want to receive the latest job alerts for technical specialist remote support in leeds, eng

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