configuration analyst Work, Jobs in leeds, wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
5d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Junior Business Systems Analyst
System C —Leeds
- Full-time
- Computer Science
- Salesforce
- Microsoft Office
SAP Functional Analyst
Univar Europe Ltd. —Bradford
- Analysis skills
- IT
- Communication skills
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
18h
Associate SOC Analyst
Claranet —Leeds
- Full-time
- No experience needed
- Windows
- Mentoring
14d
Senior Funding Analyst (LLE) (Fixed term to 29/09/28)
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- Hybrid work
- Analysis skills
- University
- Communication skills
Asset Risk & Strategy Analyst
Northern Gas Networks —Leeds
- £43,886 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Python
- Annual leave
- Employee discount
Quick apply
6d
Senior Analyst, Reconciliations
NewDay —Leeds
- Full-time
Client Onboarding Administrator (Operations)
TransUnion —Leeds
- Full-time
- Sales
- Microsoft Office
- Computer skills
- Employee stock purchase plan
- Annual leave
8d
Service Desk Analyst
Comply —York
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
HRIS Senior Analyst (Workday)
Skipton Building Society —Skipton
- £54,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Annual leave
12d
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Employee discount
Lead Business Analyst
CMS Distribution —Harrogate
- ERP systems
- Analysis skills
- Presentation skills
Platform Admin – Case Management
Liberty Global —Bradford
- Full-time
- Hybrid work
- JavaScript
- Agile
- AI
- Annual leave
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Software Development Engineer
Yorkshire Building Society —Bradford
- Up to £59,600 a year
- Oracle
- Java
- SQL
2d
Software Developer (API/Java Microservices)
Yorkshire Building Society —Leeds
- Up to £55,000 a year
- Call to connect
- Hybrid work
- Azure
- Java
- APIs
13d
Automation Engineer
Ball Corporation —Wakefield
- Rotating shift
- English
- Scripting
- IT
Quick apply
13d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

configuration analyst jobs in leeds, wyk

Service Desk Analyst - Tier I

System Analyst

Junior Business Systems Analyst

SAP Functional Analyst

Functional Change Analyst

Associate SOC Analyst

Senior Funding Analyst (LLE) (Fixed term to 29/09/28)

Asset Risk & Strategy Analyst

Senior Analyst, Reconciliations

Client Onboarding Administrator (Operations)

Service Desk Analyst

HRIS Senior Analyst (Workday)

Business Technical Services Analyst II

Lead Business Analyst

Platform Admin – Case Management

Security Operations Engineer

Software Development Engineer

Software Developer (API/Java Microservices)

Automation Engineer

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