Customer service team lead Work, Jobs in Leeds, Wyk (with Salaries)

Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
7d
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Team Manager
thebigword —Leeds
- Up to £48,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Leadership
Quick apply
6d
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
10d
Customer Service Team Leader
Flutter Entertainment —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
Lead Patient Co-ordinator and Administrator
Blossom Cosmetic Clinic —York
- From £14 an hour
- Part-time
- Customer service
- English
- Microsoft Office
- Employee discount
Quick apply
4d
People & Service Team Leader
River Island —Halifax
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
2nd Line Team Leader
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
5d
Product Team Leader
River Island —Leeds
- Weekend availability
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Lead Facilities Officer - 3 months temp
Incommunities —Bradford
- £29,978 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
6d
TEAM MANAGER
Primark —Leeds
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
4d
VodafoneThree - Client Sales Lead
Vodafone —Leeds
- Full-time
- Sales
- Negotiation
- Employee discount
Knoopologist (Team Leader)
Knoops- Trinity Centre —Leeds
- £13.50 an hour
- Part-time
- Leadership
- Café
- Communication skills
Quick apply
Team Leader
Card Factory —Huddersfield
- £13 an hour
- Leadership
Pensions Administration Team Leader - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- Continuous improvement
4d
Retail Team Manager - Greater Manchester
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Team Leader
Leeds The Light —Leeds
- £13 an hour
- Part-time
- Leadership
Quick apply

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Customer Services Team Leader

Aire Valley Consultancy Limited
Shipley

Quick apply

Job details

Permanent | Full-time
£33,000 - £38,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Work from home
Canteen
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
English
Supervising experience

Full job description

About Switch2

At Switch2, we’re helping customers and communities transition to more sustainable living through smart heat and energy solutions. As a trusted partner in the UK’s journey to net zero, we operate at the heart of the low-carbon transition — and our Customer Operations team plays a key role in delivering that experience every day.

The Opportunity

We’re looking for a Customer Services Team Leader to lead and inspire a team delivering exceptional service across our customer base.

This role goes beyond day-to-day management. You’ll play a key part in shaping the customer experience, driving team performance, and improving how we deliver service. You’ll bring together strong people leadership with operational control and a focus on continuous improvement, helping to reduce avoidable contact and create better outcomes for both customers and the business.

What You’ll Be Responsible For

Leading and developing the team

You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service. This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability. You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.

Delivering a high-quality customer experience

You will ensure all customer interactions across phone, email, webchat and social media are handled professionally and efficiently, with a focus on first-time resolution. You’ll act as an escalation point for more complex or sensitive issues, including complaints, and ensure these are managed in line with policy and expectations. A key part of the role is identifying where the customer experience can be improved and taking action to drive those changes.

Driving operational performance

You will manage team workloads, priorities and queues to ensure KPIs and SLAs are met. Using performance data, you’ll identify trends in contact, understand root causes and take proactive action to improve performance. This includes monitoring productivity, quality and customer satisfaction, and ensuring work is completed accurately and on time.

Supporting continuous improvement

You will use insight from customer contact, complaints and performance data to identify opportunities to reduce demand and improve efficiency. This may include improving processes, refining customer communications, and supporting the introduction of new systems or ways of working. You’ll also play a role in promoting digital and self-serve options to customers.

Working collaboratively across the business

You will work closely with teams such as Billing, Engineering and Account Management to ensure customers receive a seamless service. Acting as a link between frontline operations and the wider business, you will help ensure issues are resolved effectively and improvements are implemented where needed.

Providing operational support as needed

As a hands-on leader, you will step in to support the team during peak periods or when required, maintaining service levels in a fast-paced and changing environment.

What We’re Looking For

Skills and experience

Strong experience in a customer service environment, ideally within a contact centre
Previous experience leading, coaching or supporting a team
Experience managing performance against KPIs and service levels
Ability to use data and insight to inform decisions and drive improvement
Experience handling escalations and customer complaints

Behaviours

A strong people leader who enjoys developing others
A genuine focus on delivering a great customer experience
Proactive and solutions-focused, with the ability to identify and resolve issues
Confident communicator with the ability to influence others
Well organised and able to manage competing priorities
Collaborative and team-oriented

Qualifications

GCSE (or equivalent) essential

Relevant customer service or leadership qualifications are desirable

Why Join Us

This is an opportunity to be part of a business that is making a real difference in supporting the UK’s sustainability goals. You’ll have the chance to shape how customer service is delivered, not just manage it day-to-day. We offer a supportive, collaborative working environment, with opportunities for development and progression.

Pay: £33,000.00-£38,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Shipley BD17 7EZ

Quick apply

Refine Your Search

customer service team lead jobs in leeds, wyk

Customer Services Team Leader

Customer Experience Lead

Customer Service Centre Team Manager

Customer Success Lead

Customer Success Team Manager

Lead Supply Point Administrator

Customer Service Team Leader

Lead Patient Co-ordinator and Administrator

People & Service Team Leader

2nd Line Team Leader

Product Team Leader

Lead Facilities Officer - 3 months temp

Multichannel Cx Team Lead

TEAM MANAGER

VodafoneThree - Client Sales Lead

Knoopologist (Team Leader)

Team Leader

Pensions Administration Team Leader - Annual Events & Projects

Retail Team Manager - Greater Manchester

Team Leader

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