Head of customer experience Work, Jobs in Leeds, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
11h
Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
- Customer service
6d
General Manager
Welcome Break —Leeds
- Up to £45,000 a year
- Hospitality
- Hotel
- Hotel experience
- Free parking
- Employee discount
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Customer Sales Manager - FTC
Care UK —Leeds
- £37,000 - £40,000 a year
- Weekend availability
- Nursing home
- Sales
- Business development
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Host
Tattu Leeds —Leeds
- Up to £15.96 an hour
- Part-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
1d
Head of Year
Star Academies —Bradford
- £27,821.61 - £34,434.00 a year
- Call to connect
- Organisational skills
- School
7d
Bartender
Tattu Leeds —Leeds
- Up to £15.96 an hour
- Part-time
- Customer service
- Paid training
- Employee assistance programme
Quick apply
4d
Office Administrator
Palm Yorkshire Ltd —Bramley and Stanningley
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
10h
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
9d
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Barista
Moods —Leeds
- £12.21 - £13.00 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
1d
Business Support Administrator
TCL Tanker Rental Limited —Leeds
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Operations Manager
Valor Hospitality —Harrogate
- £53,000 a year
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Business - Mercedes Benz York
JCT600 —York
- Full-time
- Annual leave
- Referral programme
Quick apply
Head Of Sales
Chippindale Plant & Sales —Leeds
- £64,999 - £65,000 a year
- Hybrid work
- Sales
- Mentoring
- Construction
Quick apply
Service Manager - Ferrari Leeds
JCT600 —Leeds
- Full-time
- Annual leave
- Referral programme
Quick apply
Customer Experience Manager
Ligentia —Leeds
- Full-time
- Analysis skills
Corporate Receptionist
Walker Morris LLP —Leeds
- Up to £27,500 a year
- Temporary
- Hospitality
- Customer service
- Front desk
- Annual leave
- Work from home

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Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
11 hours ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in leeds, wyk

Head of Customer Experience

Head of Customer Service

General Manager

Customer Loyalty Manager

Customer Sales Manager - FTC

Customer Service Advisor (Hybrid)

Host

Head of Year

Bartender

Office Administrator

General Manager

Customer Service Advisor (Hybrid) Day/Night

Barista

Business Support Administrator

Operations Manager

Head of Business - Mercedes Benz York

Head Of Sales

Service Manager - Ferrari Leeds

Customer Experience Manager

Corporate Receptionist

I want to receive the latest job alerts for head of customer experience in leeds, wyk

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