Marketplace manager Work, Jobs in Leeds, Wyk (with Salaries)

Head of Aftersales
Lassic —Bradford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
2d
Amazon Marketplace Manager
Sweet Squared —Leeds
- £38,000 - £42,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Commercial Account Manager - Chinese Category
Uber —Leeds
- Full-time
- English
- In-person
- Negotiation
E-Commerce Manager
EXPRESS GADGETS LIMITED —Leeds
- £30,000 - £35,000 a year
- Full-time
- Heavy lifting
- Merchandising
- Forklift
Quick apply
Project Manager - Logistics
Advanced Supply Chain Group —Bradford
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Budgeting
- Annual leave
8d
Operations Manager – Warehouse & Fulfilment
Homeslates —Darton
- £45,000 - £52,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Free parking
Quick apply
8d
Product Manager
Ello Group —Huddersfield
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
Quick apply
SENDIASS Support Officer
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Conflict management
- Organisational skills
- Annual leave
11d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Business Development Manager - Newcastle
Deliveroo —Leeds
- Full-time
- Hybrid work
- Hospitality
- Business development
- Contracts
9d
Commercial Relationship Manager, Lombard Asset Finance
National Westminster Bank PLC —Leeds
- £30,855 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Manager, Real Estate, Sales and Purchase Agreement, M&A
Deloitte —Leeds
- Hybrid work
9d
SEO & GEO Strategy Manager
Havas Group —Leeds
- Full-time
- AI
- Analytics
Tiktok Shop Strategist
Soar With Us —Leeds
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Annual leave
- Life insurance
Quick apply
B2B Sales & Ecommerce Growth Manager
Footstools Direct —Wakefield
- £26,000 - £30,000 a year
- Part-time
- Hybrid work
- CRM software
- Business development
- Flexible schedule
Quick apply
13d
Senior Paid Social Manager
Soar With Us —Leeds
- £45,000 - £55,000 a year
- Full-time
- Remote
- Mentoring
- Organisational skills
- AI
- Annual leave
- Life insurance
Quick apply
1d
Customer Relationship Executive (IT Industry)
Concorde Technology Group —Ossett
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Referral programme
Quick apply
Account Manager
Havas Group —Leeds
- Full-time
- English
- Business development
- Analysis skills
- Employee discount
Warehouse Planning Manager
Advanced Supply Chain Group —Sheffield
- £40,000 - £48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
11d
Sales Representative, P&HS, UK (12-month fixed term contract)
Kemira —Bradford
- £43,785 - £51,082 a year
- Bachelor's degree
- Travel
- Communication skills
- Work from home
11d

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Head of Aftersales

Lassic
Bradford

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
2 days ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Stakeholder liaison
Data analysis skills
Internal department liaison
Complaint handling
E-commerce
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Employee performance appraisals
Management reporting
Project leadership
Leadership
Communication skills
Progress tracking

Full job description

Head of Aftersales

We are one of the UK’s leading suppliers of flat-pack furniture and household items.

Lassic is looking to appoint an experienced Aftersales Manager to take overall ownership of the Customer Service, Returns and Parts functions and drive improvements across the aftersales operation.

Key Responsibilities will include:

· Take overall responsibility for the performance and development of the Customer Service, Returns and Parts department.

· Review existing processes, systems and ways of working, identifying inefficiencies and opportunities to improve the customer experience.

· Establish clear KPIs, targets and performance measures, creating a culture of accountability and continuous improvement.

· Introduce robust processes and standards to improve response times, resolution rates, returns handling and overall customer satisfaction.

· Manage relationships with external system providers, couriers and selling platforms, ensuring issues are addressed effectively and improvements are implemented.

· Analyse customer feedback, complaints, returns and operational data to identify trends and drive corrective action.

· Ensure that problems are approached with a “how do we solve this?” mentality rather than simply identifying what went wrong.

· Provide regular reporting and insight to the Managing Director, highlighting performance, challenges, opportunities and progress against improvement plans.

· Take ownership of projects and initiatives designed to improve efficiency, reduce costs and enhance the customer experience.

· Work collaboratively with internal departments to improve communication, service delivery and efficiency.

· Identify and implement process improvements to reduce errors and enhance the customer experience.

· Conduct regular one-to-one meetings, performance reviews and coaching sessions.

· Support recruitment, onboarding, training and continuous improvement initiatives.

· Support with Ad hoc projects when required.

What We're Looking For

You are likely to have:

· Previous experience as an Aftersales Manager or in a similar Senior Customer Service.

· A proven track record of delivering Aftersales KPIs.

· Strong leadership and people-management skills.

· Experience improving processes and implementing effective solutions.

· Strong analytical and problem-solving skills.

· Experience working with online retail marketplaces and e-commerce platforms.

· Excellent communication and organisational skills.

· A self-motivated, results-focused and commercially aware approach.

This is an excellent opportunity for an experienced Aftersales Manager to join a successful SME business where they can have genuine influence and make a measurable impact.

Pay: £40,000.00-£50,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

marketplace manager jobs in leeds, wyk

Head of Aftersales

Amazon Marketplace Manager

Senior Commercial Account Manager - Chinese Category

E-Commerce Manager

Project Manager - Logistics

Operations Manager – Warehouse & Fulfilment

Product Manager

SENDIASS Support Officer

Portfolio Management Analyst

Business Development Manager - Newcastle

Commercial Relationship Manager, Lombard Asset Finance

Manager, Real Estate, Sales and Purchase Agreement, M&A

SEO & GEO Strategy Manager

Tiktok Shop Strategist

B2B Sales & Ecommerce Growth Manager

Senior Paid Social Manager

Customer Relationship Executive (IT Industry)

Account Manager

Warehouse Planning Manager

Sales Representative, P&HS, UK (12-month fixed term contract)

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