Service analyst Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
12d
Graduate Data Analyst
Sika —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Employee discount
Quick apply
7d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11h
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Trainee Cyber Security Analyst (Security Trainee)
NHS England —Leeds
- £32,073 - £39,043 a year
- Full-time
- Annual leave
9d
Performance Reporting Analyst
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Data Analyst
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Free parking
- Annual leave
6d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
Business Analyst
West Yorkshire Combined Authority —Leeds
- £46,889 a year
- Full-time
8h
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
8d
Operational Resilience and OCIR(Operational Continuity In Resolution) Analyst
Yorkshire Building Society —Leeds
- £31,400 - £47,000 a year
- Microsoft Powerpoint
- Analysis skills
- IT
1d
HR Systems & Data Analyst
The QHotels Collection —Morley
- £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
10d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Safer Gambling Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
Functional Analyst
Sopra Steria —Leeds
- Up to £32,000 a year
- Hybrid work
- Azure
- Oracle
- DevOps
- Annual leave
6d
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
8d
Information Officer
Leeds and York Partnership NHS Foundation Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Employee discount
23h
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
7d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year
12 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

service analyst jobs in leeds, wyk

Service Desk Analyst - Tier I

Graduate Data Analyst

Service Desk Analyst

Service Desk Analyst

Service Analyst

Trainee Cyber Security Analyst (Security Trainee)

Performance Reporting Analyst

Data Analyst

System Analyst

Business Analyst

Technology Support Analyst

Operational Resilience and OCIR(Operational Continuity In Resolution) Analyst

HR Systems & Data Analyst

IT Service Desk Analyst

IT Service Desk Analyst

Safer Gambling Analyst

Functional Analyst

Functional Change Analyst

Information Officer

IT Support Analyst

I want to receive the latest job alerts for service analyst in leeds, wyk

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