Reservations manager Work, Jobs in Leeds (with Salaries)

Reception Manager
The Discovery Inn Hotel, Leeds —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
1d
Front Office Manager
Rudding Park Harrogate —Harrogate
- From £37,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
Events Manager
Gomersal Park Hotel & Spa —Cleckheaton
- From £30,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
4d
Night Manager
Village Hotels - Leeds North - Reception / Nights —Leeds
- Full-time
- Hotel
- Employee assistance programme
- Gym membership
Quick apply
4d
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Graduate Management Trainee - Leeds
Enterprise Mobility —Leeds
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Wakefield / Dewsbury
Enterprise Mobility —Wakefield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Harrogate
Enterprise Mobility —Harrogate
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - York
Enterprise Mobility —York
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Hotel Manager
Guy Fawkes Inn —York
- £31,000 - £36,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
Rental Administrator
Practical Car & Van Rental Huddersfield Elland —Elland
- £13 - £15 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Front Office Manager
Radisson Hotel Group —York
- £29,959.93 a year
- Full-time
- Customer service
- Hotel
- Driving
- Employee discount
Quick apply
Night Supervisor
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Night Supervisor
Hyatt Place Leeds —Leeds
- £13.73 an hour
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Asistant Manager
McGilverays Restaurant and Bar —Wortley
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Cooking
- Hotel
Quick apply
8d
Graduate Management Trainee - Huddersfield
Enterprise Mobility —Huddersfield
- Full-time
- Sales
- Customer service
- Bachelor's degree
Receptionist
Mercure Bradford Bankfield —Bingley
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Hotel night shift leader / 3286 - The Unicorn, Ripon
J D Wetherspoon plc —Ripon
- £14 an hour
- Full-time
- English
- Hotel
Quick apply
22h

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Reception Manager

The Discovery Inn Hotel, Leeds
Leeds

Quick apply

Job details

Full-time
£30,000 - £32,000 a year
1 day ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality
Management
Customer service
Maintenance
English
Human resources
Front desk
IT
Leadership
Communication skills
Hotel experience

Full job description

Reception Manager

We are looking for a strong leader with excellent communication skills to join The Discovery Inn hotel, an independent hotel in Leeds City Centre, someone who is able to lead from the front. You would need to be a quick thinker, happy to muck in and work with all departments and manage a small reception team and be a hands on operator.

The candidate should have at least 2 years front desk experience in a hotel looking for the next stage of their career.

Job Title: Reception Manager

Responsible to: Operations Manager / General Manager

Hours of Work: Variable as per business patterns. A minimum of 40 hours per week (FT)

Job Summary:

To supervise and manage reception staff, thereby assisting with the smooth running of the front of house department
To lead reception team, ensuring an efficient and professional manner is maintained
To act as a role model, demonstrating and promoting the standards expected by the hotel and creating an energy and enthusiasm for the service
To liaise with and assist the ops manager and general manager as and when required
To provide support within each department as required. Maintain set standards of performance in line with the hotel operation.
The candidate must have a minimum of two years’ experience working on reception in a busy hotel.

Reception manager duties and responsibilities:

Having knowledge of Reservation Procedures and running a busy reception desk
Ensure all reception shift tasks and standard operating procedures are understood and adhered to by the team
Confident with Property management systems.
Working with OTA e.g. booking.com and Expedia extranets
Review reservations booked daily and list of arrivals
Responsible for training reception staff.
Responsible for implementation of policies and procedures.
Responsible for checking various Production reports and tackling any issues.
Monitoring Telephone Manner and general performance of reservations staff daily.
Ensure special handling of repeat guests
To act as holiday manager to reception team.
Monitor and coordinate group reservations activity with the operations manager and GM
Review no-show and cancelled reservations and processes charges according to hotel’s policy
Supervising of group reservations.
Maintain cordial relations with commercial clients.
Bring to the attention of the ops manager when the hotel availability status be changed and prepare for necessary action.
In general, cover and support any other department requested by ops manager for example HK and Bfast
As a member of the Management team attend various meetings and training to continually develop your own skills.
Ensure the cleanliness and presentation of all the breakfast offering and breakfast room as it sits in the area on the ground floor
To maximise all opportunities to up-sell and maximise all guest enquiries.
To deal with any customer complaints in a polite and helpful manner and report all complaints in line with the hotel’s complaint procedures.
To collate and respond to hotel reviews and communicate to Directors and staff
Ensure that the operational and administration standards are being upheld by regular monitoring of all hotel facilities.
To ensure that the standard of breakfast service is upheld and all staff are properly trained
To have excellent product knowledge and be aware of current and pending changes.
Assume responsibility whilst on duty for any emergency situations in line with procedures.
Standard Duties: To supply the highest level of customer care and service whether in the public eye or in the back of house areas.
To provide support and assistance to all your colleagues.
To have good IT skills and be a very good communicator with excellent customer service experience
To understand how the Health and Safety Policy affects each department and accept personal responsibility for your own health and safety as well as that of your colleagues and hotel guests.
To be fully aware of the accident reporting system, maintenance fault reporting procedure and fire evacuation procedures.

Job Type: Full-time

Pay: £30,000.00-£32,000.00 per year

Benefits:

Company pension
Employee discount

Experience:

Hotel Reception Management: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in leeds

Reception Manager

Front Office Manager

Events Manager

Night Manager

Customer Service Specialist (m/f/x)

Graduate Management Trainee - Leeds

Graduate Management Trainee - Wakefield / Dewsbury

Graduate Management Trainee - Harrogate

Graduate Management Trainee - York

Assistant Hotel Manager

Rental Administrator

Front Office Manager

Night Supervisor

Night Supervisor

Asistant Manager

Graduate Management Trainee - Huddersfield

Receptionist

Hotel night shift leader / 3286 - The Unicorn, Ripon

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