Head of operations Work, Jobs in Leek Wootton, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
5d
Head of Creative Operations
Abstract Knight Studios Ltd —Birmingham
- £4,500 - £7,500 a month
- Full-time
- Management
- Microsoft Office
- Project management
- Health & wellbeing programme
Quick apply
2d
Deputy Head of Operations
National Crime Agency —Birmingham
- £4,218 a month
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Team management
- Annual leave
Director Volunteer Estate
The Council of Reserve Forces' and Cadets' Association —Birmingham
- £72,840 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
8d
Head of Safety, Health & Environment (SHE)
Beckett's Foods Ltd —Coventry
- Up to £70,000 a year
- Full-time
- Analysis skills
- Leadership
- Employee discount
Quick apply
Scheduling Lead
National Gas —Warwick
- £49,855 - £60,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
6d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Head of IT Operations
CBM JI-Net Technology Services Ltd —Birmingham
- £7,000 - £9,000 a month
- Full-time
- Management
- Team management
- Organisational skills
- Free parking
Quick apply
21h
Head of Student Sport ‎(111687-0626)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Weekend availability
- University
- Presentation skills
- Continuous improvement
8d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Group Chief Operations Officer
Thomas Franks Ltd —Hook Norton
- Full-time
- Hospitality
- Public speaking
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Service Colleague
ASDA —Leamington Spa
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
4d
Senior Auditor
NFU Mutual —Stratford-upon-Avon
- £55,000 - £65,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Financial services
- Annual leave
- Employee discount
6d
Service Lead
Spring Housing Association —Stratford-upon-Avon
- £36,050 - £39,000 a year
- Full-time
- Management
- Care plans
- Communication skills
- Sick pay
Quick apply
12h
Senior Sous Chef
Wilson Vale Catering Ltd —Leamington Spa
- £36,000 a year
- Overtime
- Organisational skills
- In-person
- Paid training
- Annual leave
Quick apply
Head of HR Operations
RICS —Birmingham
- Hybrid work
- Travel
- Human resources
- In-person
- Annual leave
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
5d
Investigations Manager [QA]
BBC —Birmingham
- £63,000 - £94,000 a year
- Full-time
- Analysis skills
4d
Strategic People Partner
Birmingham City University —Birmingham
- £52,462 - £60,842 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- University
11d
Head of Spa - Soho Farmhouse
Soho House & Co. —Banbury
- Hospitality
- Merchandising
- Leadership
- Employee discount
Quick apply

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
5 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

head of operations jobs in leek wootton, war

Head of Branch Support

Head of Creative Operations

Deputy Head of Operations

Director Volunteer Estate

Head of Safety, Health & Environment (SHE)

Scheduling Lead

General Manager

Head of IT Operations

Head of Student Sport ‎(111687-0626)

Manager of Dedicated Implementations - EMEA

Group Chief Operations Officer

Service Colleague

Senior Auditor

Service Lead

Senior Sous Chef

Head of HR Operations

Housing & Resident Engagement Manager

Investigations Manager [QA]

Strategic People Partner

Head of Spa - Soho Farmhouse

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