Customer experience manager Work, Jobs in Leicester, Eng (with Salaries)

Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
4d
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Sales Associate
Ernest Jones —Leicester
- £12.71 an hour
- Part-time
- Employee discount
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
8d
International Market Manager
Steris —Leicester
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Analysis skills
Quick apply
Asset Manager
Advance Housing and Support Ltd —Enderby
- £50,981.57 - £57,383.39 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Supervisor
H.Samuel —Leicester
- Part-time
- Customer service
- Communication skills
- Employee discount
11d
Sales - Sales Advisor - UK
New Look —Leicester
- Part-time
- Microsoft Word
11d
General Manager- Honda Leicester
Marshall Motor Group —Leicester
- Full-time
- Analysis skills
- IT
- Leadership
- Annual leave
Customer Experience Advisor
Flogas Britain —Syston
- £27,372.52 a year
- Overtime
- Hybrid work
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
8d
Despatch Manager
Preci-Spark —Loughborough
- £43,000 - £46,000 a year
- Full-time
- ERP systems
- Organisational skills
- In-person
- Free parking
Quick apply
2d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
1d
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Business Development Manager
Elevate FM LTD —Leicester
- £35,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Maintenance
- Work from home
Quick apply
9d
Business Development Manager
OrderYOYO —Leicester
- Sales
- Restaurant
Quick apply
Deputy Manager - Leicester Highcross
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Supervisor
Holland & Barrett —Leicester
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
8d
SMR Business Development Manager
KwikFit —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
7d
Front Office Supervisor
Marriott Leicester —Leicester
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Production Manager
Elis —Leicester
- Up to £45,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Office
- IT
- Employee assistance programme

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customer experience manager jobs near leicester, eng

Customer Support Manager

Taylor Wimpey -
Leicester

Apply Now

Job details

4 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Car scheme

Qualifications

CSCS
Communication skills

Full job description

Date: 15 Jun 2026

Location: Leicester, GB, LE19 1DX

Company: Taylor Wimpey

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.

Home to work that matters, and you can be a part of it.

Job Summary

The Customer Support Manager is responsible for the day to day management of the administration relating to all customer issues. This role manages the Customer Support Coordinators (CSCs) and takes oversight of all ongoing customers’ issues. The successful candidate will allocate resources including Customer Service Operatives and contractors to undertake work in customers’ homes.

Working closely with the Customer Service Director, the Customer Support Manager will be responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. The Customer Support Manager will also deputise for the Customer Service Director when required.

Primary Responsibilities

Demonstrates role model customer behaviour

Acts as an inspirational role model across the BU in the delivery of great customer service
Always demonstrates positive behaviour when discussing or interacting with customers
Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way
Acts as point of escalation for complaints and ensures reasons for escalation are regularly reviewed with the team to prevent future escalations
Builds a shared customer vision across the Customer Service team so they have clarity on what great customer service looks like

Provides engaging leadership and develops a high performing team

Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone in the BU
Builds a strong team ethos, promoting shared values and has the ability to get the best out of others
Treats everyone fairly and with respect, ensuring team members feel valued, included and connected and takes a genuine interest in them
Recognises and rewards the right attitude, behaviour and performance
Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
Inspires and develops team to build their knowledge and skill-set to deliver best-in-class customer service

Drives operational performance to achieve key business objectives

Drives high performance from their team to consistently achieve SLA’s as measured by the 9-month customer satisfaction metric
Demonstrates a solution focused approach to ensure SLA’s are achieved and shows a willingness to get into the detail of customer issues and complaints to understand the root cause
Works to understand blockers to the Customer Service team achieving their SLA’s and puts plans in place to tackle these
Drives a digital approach to ways of working in the Customer Service team by ensuring new technology is embedded
Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provides feedback where appropriate to ensure continuous improvement of their service offering
Supports the Customer Director in effectively managing customer service costs, whether that be managing CSO spend or managing contra-charging with subcontractors

Committed to continuous improvement

Undertakes analysis to identify repeated customer issues and complaints and works to propose plans for improvement.
Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Keeps up to date with house type ranges, products, specifications and new technology in the home, to ensure informed conversations with customers

Experience, Qualifications, Technical Requirements

Experience in leading teams
Experience of working in a customer facing environment
Demonstration of ability to work independently, prioritise work and take initiative
Demonstration of strong organisation skills
Great Interpersonal, communication and relationship skills.
Ability to work in a fast-paced and pressurised environment and able to remain calm ,measured and resilient
Housebuilding or related industry experience
Experience in management information analysis

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.

Apply Now

Refine Your Search

customer experience manager jobs in leicester, eng

Customer Support Manager

Customer Services Manager

Sales Associate

Label Operations Manager

International Market Manager

Asset Manager

Supervisor

Sales - Sales Advisor - UK

General Manager- Honda Leicester

Customer Experience Advisor

Despatch Manager

Senior Customer Success Manager

Store Manager - Leicester Highcross - Holding

Business Development Manager

Business Development Manager

Deputy Manager - Leicester Highcross

Supervisor

SMR Business Development Manager

Front Office Supervisor

Production Manager

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Make a Home at Taylor Wimpey

Job Summary

Primary Responsibilities

Experience, Qualifications, Technical Requirements

What we offer at Taylor Wimpey

Inclusivity Statement

Internal Applicants:

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