customer service manager Work, Jobs in leicester, eng (with Salaries)

Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
Quick apply
Customer Service Manager/ property manager/ manager
A&Z consultants Managment services Ltd —Nottingham
- £32,000 - £42,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
6h
Assistant Manager
Aylestone —Leicester
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Employee discount
- Gym membership
Quick apply
8d
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
15h
Deputy Manager
Home Bargains —Leicester
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
8d
General Manager
Fresh Student Living —Leicester
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Life insurance
Quick apply
Area Sales Manager
Kingspan Water and Energy —Leicester
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Maintenance
- Life insurance
Quick apply
Counter Manager - Leicester
Benefit Cosmetics UK —Leicester
- Part-time
- Management
- Sales
- Team management
- Annual leave
- Referral programme
4d
Customer Relationship Manager
DHL —Derby
- Communication skills
12d
Counter Manager
Estee Lauder —Leicester
- Weekend availability
- Sales
- Customer service
- Microsoft Office
4d
Sales Manager
Furniture Village —Nottingham
- £48,500 - £58,200 a year
- Full-time
- Employee discount
Quick apply
Centre Manager
BCA —Nottingham
- £60,000 - £70,000 a year
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Employee discount
12d
Store Manager
Ghara Leicester LTD —Leicester
- £13 - £15 an hour
- Part-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
2d
Section Manager
Cromwell Group —Leicester
- Full-time
- Power tools
- Leadership
- Annual leave
- Sick pay
Assistant Store Manager
Lovisa —Nottingham
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
13d
Branch Manager Designate
Screwfix —Leicester
- Up to £29,350 a year
- Full-time
- Management
- Sales
- Retail management
- Employee discount
Store Manager
Toolstation —Ashby-De-La-Zouch
- £30,765.03 a year
- Full-time
- Leadership
- Employee discount
Administration Manager
Bell Cornwall Recruitment —Nottingham
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Leadership
- Communication skills
11d

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Accommodation Manager

Cloud Student Homes -
Leicester

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Company pension

Qualifications

Hospitality
Customer service
Facilities management
Team management

Full job description

Accommodation Manager

Location: Leicester, Cloud Student Homes, UK

Reporting; Head of Student Operations

Hours of Work: 40 Hours

Introduction

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life. The role of the Accommodation Manager is to run the accommodation with the highest safety in mind whilst, ensuring a first-class residential and customer experience.

Main Responsibilities and functions;

To take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry-leading in service levels to students, parents and stakeholders

To ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements)

To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility

Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded

Respond to emergencies both during and out of working hours

To recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’ student care

Ensure the highest possible standards of student safety and welfare

To promote a vibrant community across the facility

Duties;

Accommodation Operations;

Assist all agents with check-in and check-out procedures ensuring efficient room management procedures are followed, and GDPR information is collated for Fire Safety

Ensure the highest possible standards of student safety and welfare

Ensure all social activities are staffed and monitored accordingly with SA assistance and in line with Cloud Student Homes policies and procedures

Manage the communication processes to and from our customers

Respond to emergencies both during and out of working hours

Day-to-day management and delivery of service to all students in the accommodation, including parcel collection, parking and health and safety checks

Manage key relationships with outside contractors and third-party representatives

Building and Facilities Management;

To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector-leading service levels

Ensure that contractor and service contracts are monitored to ensure efficient implementation and compliance

Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded

Ensure regular inspections of common spaces are undertaken, and records maintained in line with Cloud Student Homes procedures

Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme

Financial;

Work with internal and external partners to improve services, value for money and profitability

Monitor Service Charge budgets to ensure value for money and cost savings on behalf of Investors

Marketing and Promotion;

When necessary, lead inward visits from agents/ partners/ parents

Service Provision;

To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the Head of Student Operations

Compliance;

Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme

To support colleagues with regards to requirements under immigration legislation

Ensure all necessary documentation required to satisfy ‘right to rent' legislation is checked, recorded and stored in line with policy

Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence

Take the lead in all Accommodation Incident Reporting and resolution, working with the local agent to ensure completion

General;

Any other duties as may be required by the Head of Student Operations

Candidate profile:

The successful applicant will be/ have:

A leader

A passion for service excellence, customer care and sensitivity to students’ needs

A team builder

Self-motivated and proactive

Attention to detail

Well organised

Creative

A professional client/ colleague/stakeholder-facing manner

Be conversant with the ANUK Accreditation Scheme

Able to offer flexibility in working hours including the provision of out-of-hours support in an emergency if required

Essential skills/ experience

Have experience in customer service, hospitality or student accommodation, ideally in an accommodation-related area

Have experience in facilities management

Experience of managing a team

Experience of working to agreed budgets

Ability to prioritise workload and meet deadlines

What you will get in return

working week Mon- Fri

Holiday entitlement 20 days annual leave rising to 22 days after 2 years service and 25 days after 5 years service, plus bank holidays PRO RATA FOR PART TIME *
Birthday Leave - extra day off for your Birthday
Talent pipeline
Employer contributory pension scheme

The company does operates an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property.

This role will involve out of hours cover for emergencies.

Quick apply

Refine Your Search

customer service manager jobs in leicester, eng

Accommodation Manager

Customer Service Manager/ property manager/ manager

Assistant Manager

Service Delivery Manager

Deputy Manager

Customer Services Manager

General Manager

Area Sales Manager

Counter Manager - Leicester

Customer Relationship Manager

Counter Manager

Sales Manager

Centre Manager

Assistant Manager

Store Manager

Section Manager

Assistant Store Manager

Branch Manager Designate

Store Manager

Administration Manager

I want to receive the latest job alerts for customer service manager in leicester, eng

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