Head of customer service Work, Jobs in Leicester, Eng (with Salaries)

Fraud Investigator
Capital One UK —Nottingham
- Full-time
- In-person
- Work from home
PA To Director
NEXT —Leicester
- Up to £36,000 a year
- Full-time
- Google Suite
- Communication skills
- Free parking
- Employee discount
4d
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Annual leave
Quick apply
Retail Support Team Leader (Bicycle Industry)
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
11d
Sales Co-ordinator
Halo Corporate Finance —Kettering
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
4d
Quality Assurance Administrator
Pet Blood Bank UK —Loughborough
- From £22,707.20 a year
- Part-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
4d
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Management Accountant
Gamtol Ltd —Gaddesby
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Sick pay
Quick apply
14d
Buyer
NEXT —Leicester
- £50,000 - £96,000 a year
- Full-time
- Free parking
- Employee discount
Trainee Merchandiser
NEXT —Leicester
- £30,800 a year
- Full-time
- Merchandising
- Analysis skills
- Free parking
- Employee discount
Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Hybrid work
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
4d
Ambition Derby Hub Community Navigator Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Supervisor
200 Degrees —Leicester
- £13.36 an hour
- Full-time
- Supervising experience
- Store discount
- Employee discount
7d
Head of Marketing
Concept 11 Limited —Leicester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Project management
Quick apply
10d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Aftersales Manager
Read Hyundai Burton —Burton-On-Trent
- £35,000 - £65,000 a year
- Full-time
- Management
- Customer service
- In-person
Quick apply
12d
Assistant Buyer
NEXT —Leicester
- £34,000 - £47,000 a year
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Employee discount
14d
Franchise - Community Associate
International Workplace Group plc —Leicester
- Full-time
- English
- Microsoft Office
- In-person
6d
Head of Laboratory (Sales) - Business Area Manager
Mettler-Toledo Ltd. —Leicester
- Laboratory experience
- Annual leave
- Employee assistance programme
Quick apply

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Fraud Investigator

Capital One UK -
Nottingham

Apply Now

Job details

Full-time

Benefits

Work from home
Private medical insurance

Full job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Fraud Investigator

Salary of £28,000

About this role

Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.

As a member of the Fraud team, you’ll work to investigate:

Application Fraud
Account Takeover
Disputes

What you'll do

Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
Be the point of contact for offshore vendors and other areas of the UK business
Take ownership of cases with end to end case management and one call resolution.

What we’re looking for

Adaptable in a fast-paced environment
Expert attention to detail would make you a superstar in this role
A team player that acts with integrity and treats our customers with respect
Demonstration of solid judgement
A great communicator, both verbal and written, communicating effectively to customers and third parties

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where and how you'll work

We have developed a blended learning and support programme involving in-person, remote and self learning. This means:

You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!

What’s in it for you

Salary of £28,000.00
Laptop provided on your first day
Life and private medical insurance
Enhanced parental leave and family care days
25 days holidays per year with the option to buy up to 5 more
Excellent training in our open plan offices for your first 12 weeks
Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
Advanced career progression
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Apply Now

Refine Your Search

head of customer service jobs in leicester, eng

Fraud Investigator

PA To Director

Accommodation Manager

Retail Support Team Leader (Bicycle Industry)

Sales Co-ordinator

Quality Assurance Administrator

Sourcing and Compliance Manager

Management Accountant

Buyer

Trainee Merchandiser

Complaints Insight Specialist

Label Operations Manager

Ambition Derby Hub Community Navigator Lead

Supervisor

Head of Marketing

QA Insights Specialist - Principal Coordinator

Aftersales Manager

Assistant Buyer

Franchise - Community Associate

Head of Laboratory (Sales) - Business Area Manager

I want to receive the latest job alerts for head of customer service in leicester, eng

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