Services coordinator Work, Jobs in Leicester, Eng (with Salaries)

Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
Office Administrator & Business Support Coordinator
Nupsala Veterinary Services —Melton Mowbray
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
11h
Compliance Coordinator
NEXT —Leicester
- From £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Employee discount
13d
Administrative Coordinator
Archway Learning Trust —Alvaston
- £35,412 - £39,152 a year
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
4d
Recruitment Coordinator
NEXT —Leicester
- £26,000 - £32,000 a year
- Call to connect
- Customer service
- Organisational skills
- Free parking
- Employee discount
Transport Operations Coordinator
Speedel —Thurmaston
- £26,000 - £30,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
12d
Business Support Coordinator
Leicestershire Police —Leicester
- £31,749 - £35,772 a year
- Full-time
- Customer service
- Organisational skills
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
6d
Rostering Coordinator
Serco Plc —Leicester
- £27,103.13 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Appointment Coordinator
Venture Franchise Services —Leicester
- £8.60 - £12.50 an hour
- 8 hour shift
- Front desk
- Store discount
- Profit sharing
Volunteering Co-ordinator - Homebased
MHA —Derby
- £33,410 a year
- Full-time
- Remote
- Travel
- Annual leave
5d
Compliance Coordinator
Cox Automotive —Leicester
- £29,500 a year
- Full-time
- Employee discount
Service and Bookings Coordinator
Global Telemetrics —Coalville
- £28,089.10 a year
- Overtime
- CRM software
- Customer service
- Data entry
Quick apply
2d
EHCP and Transitions Coordinator
Leicester College —Leicester
- £32,708 - £35,390 a year
- Full-time
- English
6d
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Operations Coordinator
Cox Automotive —Leicester
- £28,704 a year
- Overtime
- Administrative experience
- Organisational skills
- Communication skills
9d
Finance Coordinator
NEXT —Leicester
- Call to connect
- Microsoft Outlook
- Free parking
- Employee discount
3d
L&D Coordinator
PKF Smith Cooper —Derby
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Operations Support Coordinator
Westland Horticulture Ltd —Corby
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
6d
Sales and patient co-ordinator
The A Clinic —Nottingham
- From £15 an hour
- Full-time
- Sales
- Customer service
- In-person
Quick apply
13d

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Customer Services Coordinator

Mi Hub Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£25,065.82 a year
2 days ago

Benefits

Free parking
Annual leave
Flexitime
Company pension
Company events
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Phone etiquette
Account management
Time management

Full job description

Job Overview

This role is required to support the business in maintaining multiple accounts within the customer services environment on a daily basis. You will be responsible for providing a high level of service to internal and external customers who are predominantly wearers, but also including liaising with internal departments such as Account Management; and other Line Managers. Your key areas of accountability will include maintaining a telephone service level, email service level and a webchat service level in line with current service level targets/agreement. Taking ownership of your accounts to ensure customer queries are resolved as speedily and thoroughly as possible and ensuring all customer orders are processed accurately within the timescales appropriate to the delivery of excellent customer service. Meeting as a minimum the targets as set by the Business.

Duties

Provide excellent service and support to internal and external customers
Working in a fast paced department where you will be expected to absorb and retain a large amount of knowledge.
To be professional at all times escalating any issue or potential issue to the team leaders immediately.
Ensure the smooth running of or multiple corporate accounts
Working in conjunction with other departments to ensure orders are despatched correctly and on time.
Assist in developing colleagues knowledge of accounts and maintaining knowledge centres for these accounts
Manage and prioritise their daily / weekly workload using technology provided.
Ensure there is a good sound knowledge of Microsoft applications including Word, Outlook and Excel
Ensure all telephone calls are dealt with in a timely manner resolving the call and ensuring excellent customer service
Provide excellent customer service and knowledgeability when replying to and actioning all customer emails
Apply 100% attention to detail as well as excellent standard of spelling, punctuation and grammar.
Ensure all customer orders are processed accurately within 24 hours of receipt and prioritise where necessary to ensure that any more urgent tasks are processed in a timely manner
Attend project meetings with account managers supporting and giving input where relevant.
Provide a professional and efficient service to all customer web chats.
Work to a very thorough and fast paced standard to ensure that you are achieving the departmental target of 100 calls and emails (combined) per day.

Knowledge, Skills and Experience Required

A good knowledge of Microsoft applications
A professional demeanour and good telephone manner
Have the ability to communicate effectively
Good time management skills
Embraces and is adaptable to change
Be able to think outside the box to help improve daily processes
Be able to multi-task and meet deadlines
Work calmly under pressure
Be able to follow projects through and follow up where necessary
Take ownership of the contact, understand the customers’ needs
Have a great attention to detail
Be professional and grammatically correct when writing all emails
Previous Customer Services experience in account management environment
Knowledge of corporatewear

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

Mi Time Policy (after full training is completed) – minimum 3 days in the office and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating Service, we offer long service awards to celebrate continued employment.
EAP covering support for mental health and well-being.
Employee Engagement (survey or Mi Forum) – We care for your opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.
Career progression accessible with our bronze, silver and gold banding.

Shift Pattern - 5 days - 37.5 hours per week,

You will work between these hours, on a rota basis.

Monday - 08:00 - 17:30
Tuesday - 08:00 - 17:30
Wednesday - 08:00-17:30
Thursday - 08:00-17:30
Friday - 08:00 - 17:30
Saturday – 08:00 – 17:30
Sunday – 08:00 – 17:30

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Job Types: Full-time, Permanent

Pay: £25,065.82 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Can you reliably travel to the office location (Castle Donington) at least 3 times per week?

Experience:

Call Centre/Contact Centre: 1 year (preferred)
Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG

Quick apply

Refine Your Search

services coordinator jobs in leicester, eng

Customer Services Coordinator

Office Administrator & Business Support Coordinator

Compliance Coordinator

Administrative Coordinator

Recruitment Coordinator

Transport Operations Coordinator

Business Support Coordinator

Customer Support Manager

Rostering Coordinator

Appointment Coordinator

Volunteering Co-ordinator - Homebased

Compliance Coordinator

Service and Bookings Coordinator

EHCP and Transitions Coordinator

Administration Coordinator

Operations Coordinator

Finance Coordinator

L&D Coordinator

Operations Support Coordinator

Sales and patient co-ordinator

I want to receive the latest job alerts for services coordinator in leicester, eng

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