Customer experience manager Work, Jobs in Leicester, Lec (with Salaries)

Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Full-time
- Customer service
- Travel
- Free parking
- Employee discount
6d
Customer Service & Sales Executive – Office Based | Full Time (Leicester - Student Accommodation)
CODE Student Accommodation —Leicester
- £27,248 a year
- 8 hour shift
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
17h
Leicester Riders Foundation General Manager
Mattioli Arena —City of Leicester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Annual leave
Quick apply
Deputy Manager
Home Bargains —Leicester
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Urban Outfitters Team Leader - Leicester, UK
Urban Outfitters —Leicester
- Part-time
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
5d
Junior Account Manager, Travel
Time Products (UK) Limited —Wigston Magna
- £38,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Up to 50% travel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
3d
Assistant Hotel Manager
TravelodgeHotels —City of Leicester
- £28,750 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Store Manager
Deichmann uk —Leicester
- £34,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
7d
Store Manager - Leicester Highcross - Holding
New Look —Leicester
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Deputy Manager - Full Time - Melton Rd - Leicester
H&T Pawnbrokers —Leicester
- From £28,250 a year
- Full-time
- Management
- No experience needed
- Supervising experience
- Employee discount
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
12d
Customer Service Advisor
Blauberg UK —Leicester
- From £24,784.50 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
Quick apply
17h
Front Office Supervisor
Marriott Leicester —Leicester
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Fire & Security Customer Compliance Manager
Complete Security Recruitment —Leicester
- £35,000 - £40,000 a year
- Organisational skills
- IT
- Communication skills
6d
Assistant NRSWA Coordinator
Leicester City Council —Leicester
- £26,403 - £34,434 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
6d
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
5d
Store Manager
Lovisa —Leicester
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply

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Customer Services Manager

NEXT -
Leicester

Apply Now

Job details

Full-time
£30,073 a year
6 days ago

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Power BI
Customer service

Full job description

Shift: Monday 6am to 1.45pm, Tuesday to Friday 6am to 2pm (36 hours per week)
Salary: £30,073 per annum
Location: Radar Road, Leicester

The role:

As a Customer Service Manager within our International department, you’ll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you’ll drive excellence, create a culture of success, and make a real impact on our customers worldwide.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What you’ll take on:

Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance.
Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow.
Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed.
Customer Focused: Regularly review customer interactions, low-scoring surveys, and unresolved cases, taking swift action to improve outcomes.
Drive Recruitment: Support the recruitment process to ensure the right talent is brought into the team.
Lead by Example: Stay hands-on by assisting with customer calls when needed, staying in touch with the day-to-day operations.
Ensure Performance: Provide support to the Duty Desk as required, ensuring SLA and Lost Calls remain within target.
Collaborative Leadership: Work closely with peers and Senior Managers to ensure smooth handovers and clear priorities.
Maintain Service Excellence: Partner with your Assistant Operations Manager to monitor staffing levels and service targets, ensuring they consistently meet expectations.
HR Collaboration: Alongside HR, you’ll lead investigations and disciplinary hearings as needed, ensuring fair and consistent processes.

What you'll bring:

Experience in a similar Customer Service Management role
Strong ability to recognise and deliver best-in-class service with the customer at the centre of decisions
Inspire and motivate teams through leading by example
Positive, can-do mindset with a focus on collaborative goals
Expertise in Power BI for data-driven, targeted decision-making
Naturally flexible, committed, and comfortable with embracing change
Strong planning, organising, and prioritising skills to manage workloads dynamically
Proficient in data interpretation and using insights to drive improvements

What’s Next:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

customer experience manager jobs in leicester, lec

Customer Services Manager

Customer Service & Sales Executive – Office Based | Full Time (Leicester - Student Accommodation)

Leicester Riders Foundation General Manager

Accommodation Manager

Deputy Manager

Urban Outfitters Team Leader - Leicester, UK

Junior Account Manager, Travel

Assistant Hotel Manager

Store Manager

Store Manager - Leicester Highcross - Holding

Deputy Manager - Full Time - Melton Rd - Leicester

Store Manager

Client Relationship Manager

Customer Service Advisor

Front Office Supervisor

Fire & Security Customer Compliance Manager

Assistant NRSWA Coordinator

Consumer Services Manager

Service Delivery Manager

Store Manager

I want to receive the latest job alerts for customer experience manager in leicester, lec

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