Director of process improvement Work, Jobs in Leicester, Lec (with Salaries)

Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
5d
Product Specialist (Life-Science)
Advanced Molecular Diagnostics Ltd —Nottingham
- £25,500 - £29,500 a year
- Part-time
- Software troubleshooting
- Customer service
- Bachelor's degree
Quick apply
13d
Operations Manager
Shawpak —Derby
- Full-time
- Microsoft Outlook
- Computer literacy
- Leadership
- Free parking
Quick apply
Operations Leader Metrology
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
Quick apply
Programme Area Manager in Business
Leicester College —Leicester
- £47,693 - £50,409 a year
- Full-time
- English
- AI
- Business
4d
Trust Lead for Safeguarding
Transforming Lives Educational Trust —Rugby
- From £22,545.50 a year
- Part-time
- Leadership
- Communication skills
- School
- Free parking
- Employee discount
Quick apply
Information Governance Officer
Swanton Care and Community —Coventry
- £35,000 a year
- Microsoft Office
- Organisational skills
- Communication skills
5d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
Director of Rankings, Accreditation & Strategic Projects (106682-0426)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- University
- Business
- School
Lead Nurse for Learning from Deaths
Nottingham University Hospitals NHS Trust —Nottingham
- £57,528 - £64,750 a year
- Full-time
9d
Accountant
Emergency Group —Swadlincote
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Quick apply
3d
Extrusion Manager
Povoas Packaging —Desborough
- From £45,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
- Free parking
Quick apply
11d
HR Administrator - Fixed Term
BrettGroup —Mountsorrel
- Monday to Friday
- Administrative experience
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
Cluster Manager
Bleckmann Solutions UK Ltd —Corby
- £95,000 - £105,000 a year
- Full-time
Quick apply
10d
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Trust Data Lead
Transforming Lives Educational Trust —Rugby
- From £30,024 a year
- Full-time
- School
- Free parking
- Employee discount
Quick apply
4d
Finance Professional
Cabel UK Ltd —Oakham
- Up to £50,000 a year
- Full-time
- Microsoft Excel
- In-person
- Leadership
- Profit sharing
Quick apply
Director of Studies
British Summer School —Oakham
- £825.04 - £924.62 a week
- 8 hour shift
- English
- School
- Annual leave
HSQE & Facilities Manager – UK & Ireland
Pramac Generac UK Limited —Rugby
Quick apply
9d
Cluster Performance & Continuous Improvement Manager
Bleckmann Solutions UK Ltd —Corby
- £37,730 - £53,900 a year
- Full-time
- Project management
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Contact Centre Manager

ReviewSolicitors Ltd -
Nottingham

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
5 days ago

Benefits

Free parking
Annual leave
Flexitime
Discounted or free food
Company pension
Canteen
Company events
Flexible schedule
On-site parking

Qualifications

Sales
Salesforce
B2B sales
Leadership
Communication skills
Customer acquisition

Full job description

Location: Nottingham (NG8)

Salary: £45,000 - £55,000 Depending on Experience + plus up to £40K in bonus (£10K per quarter)

Benefits at ReviewSolicitors

Flexitime – flexible working hours to suit your schedule
In-House Chef – free, freshly prepared lunches every day
Company away trips – company-funded trips to celebrate success
Social Events – regular company events and team activities
Annual Leave – 25 days + bank holidays
Other Perks: Company pension & Free on-site parking

About ReviewSolicitors

ReviewSolicitors is the UK’s largest legal review platform, helping people choose the right law firm based on genuine client feedback. By empowering clients to make more informed decisions, and law firms to grow through transparent reviews and improved service, we’re changing the face of the legal sector.

We’re a fast-growing legal tech company with a strong internal culture and a passion for performance, innovation, and impact.

Role Overview

We are seeking an experienced, sales-focused Contact Centre Manager to join our team and oversee the performance and development of our commercial leadership layer. Reporting to the Director of Client Success and Performance, you will manage the team leaders of three B2B sales teams. Your focus will be to ensure these teams meet KPIs, drive revenue growth, and maintain high standards of professionalism and compliance.

This role suits a proven B2B sales leader with strong experience managing managers and driving operational excellence through multi-layered sales teams. A background in a training and development role would be a bonus.

Key Responsibilities

Leadership of Team Leaders

Directly manage and support the team leaders responsible for Sales Coordinators, Business Development Managers, and Account Managers. Foster leadership development and ensure alignment with company goals.

Sales Performance Management

Oversee performance across all commercial teams through the team leaders, ensuring KPIs and targets are consistently achieved.

KPI & Target Accountability

Monitor and analyse performance metrics, working with team leaders to address gaps, motivate teams, and celebrate successes.

Sales Process & Compliance Oversight

Ensure all sales activities adhere to company standards, legal requirements, and internal guidelines through effective team leader oversight.

Reporting & Insights

Deliver clear, actionable performance reports to the Director of Client Success and Performance, identifying opportunities to optimise sales operations.

Cross-Department Collaboration

Work alongside other leadership teams including Marketing, Product, and Customer Success to drive aligned business objectives.

Training & Development Strategy

Partner with Learning & Development and team leaders to support onboarding and continuous improvement initiatives for their teams.

Required Experience & Skills

B2B Sales Leadership (Essential)

Proven experience in B2B sales with strong knowledge of consultative sales and customer acquisition strategies.

Background in a Sales Environment (Essential)

Solid background working within a sales environment, ideally B2B, with experience in consultative selling and a strong understanding of commercial drivers and client relationship management.

Management of Managers (Essential)

Minimum 3 years’ experience managing team leaders or supervisors within sales or commercial functions.

Results-Oriented & Data-Driven

Comfortable driving performance using KPIs and pipeline metrics, and skilled in coaching leaders to improve outcomes.

Process Improvement & Compliance

Ability to implement and enforce sales process standards and compliance across multiple teams via leadership channels.

Communication & Influence

Strong communicator, able to engage at all organisational levels and provide effective coaching to managers.

Working Hours & Conditions

Initial Schedule (First month): Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 16:00

Flexible Hours (After Four Weeks): Start time between 07:30 – 09:30 8 hours Monday–Thursday, 6 hours Friday Optional 30-minute or 1-hour lunch break

Location: Office-based – Phoenix Park Tram

Application Information

Are you a strategic sales leader with a passion for developing managers and driving high-performing commercial teams? We want to hear from you.

Bring your leadership skills and B2B sales experience to ReviewSolicitors and play a key role in shaping our growth and client success.

Experience Required:

B2B Sales: 3 years (required)
Management of Managers: 3 years (required)
CRM/Sales Ops Tools: 1 year (preferred)

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

Canteen
Discounted or free food
Flexitime
Free parking
On-site parking

Work Location: In person

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

director of process improvement jobs in leicester, lec

Contact Centre Manager

Product Specialist (Life-Science)

Operations Manager

Operations Leader Metrology

Programme Area Manager in Business

Trust Lead for Safeguarding

Information Governance Officer

Customer Relationship Manager

Director of Rankings, Accreditation & Strategic Projects (106682-0426)

Lead Nurse for Learning from Deaths

Accountant

Extrusion Manager

HR Administrator - Fixed Term

Cluster Manager

Service Director

Trust Data Lead

Finance Professional

Director of Studies

HSQE & Facilities Manager – UK & Ireland

Cluster Performance & Continuous Improvement Manager

I want to receive the latest job alerts for director of process improvement in leicester, lec

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