Head of customer insight Work, Jobs in Leicester (with Salaries)

Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Trainee Merchandiser
NEXT —Leicester
- £30,800 a year
- Full-time
- Google Suite
- Merchandising
- Data analysis skills
- Free parking
- Employee discount
Head of Organisational Development
Dunelm —Leicester
- Agile
- Leadership
9d
Head of Analytics
Dunelm —Leicester
- Analysis skills
- Communication skills
Data Analyst
Cromwell —Leicester
- Full-time
- Time management
- Analytics
- Annual leave
- Sick pay
Category Manager
City Plumbing —Crick
- Full-time
- Analysis skills
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Operations Manager
ASDA —Leicester
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
2d
Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
3d
Product Channel Manager
NEXT —Leicester
- £66,000 - £94,000 a year
- Full-time
- Team management
- Analytics
- Free parking
- Employee discount
Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Assistant Merchandiser
ASDA —Lutterworth
- Full-time
- Merchandising
- Data analysis skills
- Analysis skills
- Store discount
- Annual leave
8d
Head of Business Development Excellence
Culina Group —Lutterworth
- Full-time
- Hybrid work
- Management
- Research
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Paid Media Executive
NEXT —Leicester
- From £32,000 a year
- Full-time
- Data analysis skills
- Free parking
- Employee discount
Customer Support and Quality Trainer
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
Quick apply
3d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
7d
Head of Hospitality
Legends Global (Europe) —Coventry
- Hospitality
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Head of Project Practice
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Team management
- Mentoring
- Employee discount
- Referral programme
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
10d
eCommerce Trading Manager
NEXT —Leicester
- £43,000 - £55,000 a year
- Full-time
- Presentation skills
- Analytics
- Free parking
- Employee discount
10d

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Head of People & Culture

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£76,551 a year

Qualifications

Senior management experience
Stakeholder liaison
Facilities management
Employment law
Employee relations
Change management
Project management
Workforce planning strategy
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Risk management
Human resources
Recruiting
Change leadership
Budgeting
Employee engagement
Leadership
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Job Advert

BACP operate a hybrid working policy, the post holder will be required to attend BACP House in Lutterworth 1 day per week.

Purpose

Working closely with the Chief Operating Officer, BACP's Head of People & Culture will lead the delivery of BACP's People and Culture services and programmes, ensuring the organisation has effective people practices, workforce capability, organisational development support and a positive employee experience that enables delivery of BACP's strategic objectives.

Working closely with the Chief Operating Officer, Executive Team and Heads of Service, the role provides professional People and Culture expertise, advice and operational leadership across workforce planning, employee relations, organisational development, employee experience and people services. The role is responsible for implementing agreed People and Culture priorities, ensuring compliance with employment legislation, policies and best practice, and delivering effective, efficient and customer-focused services.

Accountabilities

Lead the development and delivery of BACP's People and Culture Strategy, ensuring it supports the organisation's strategic business plan, values, workforce requirements and long-term sustainability.
Partner with the Chief Operating Officer, Executive Team and Heads of Service to provide strategic people leadership and deliver organisational objectives through effective workforce planning, organisational design and people initiatives.
Foster a positive, inclusive and high-performing culture, promoting employee engagement, wellbeing, belonging and continuous improvement across the organisation.
Lead, develop and inspire the People and Culture and Facilities teams, ensuring the delivery of high-quality, efficient and customer-focused services.
Ensure BACP maintains compliance with employment legislation, regulatory requirements and people management best practice, providing assurance, expert guidance and risk management support to leaders and managers.
Lead organisational development, workforce planning and change initiatives that enhance organisational capability, management effectiveness and workforce sustainability, ensuring BACP has the skills, capacity and structure required to deliver its strategic objectives.
Lead the development and continuous improvement of People and Culture policies, processes, systems and services, ensuring they are effective, accessible and aligned to organisational needs.
Oversee the delivery of all People and Culture services across the employee lifecycle, ensuring a positive and inclusive employee experience from recruitment through to development, retention and exit.
Use people data, insight and workforce analytics to inform decision-making, measure organisational performance and drive continuous improvement.
Manage the People and Culture and Facilities budgets and key external partnerships, ensuring effective governance, value for money and delivery of organisational priorities.
Oversee facilities, health and safety and related support services, ensuring safe, compliant and effective working environments for employees.

Knowledge and Experience

Proven experience in a senior HR or People leadership role.
Experience of leading a People and Culture function and delivering people strategies aligned to organisational objectives.
Experience of leading organisational change, workforce planning and organisational development initiatives.
Strong knowledge of employment law, employee relations and HR best practice.
Experience of developing and leading high-performing teams.
Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at senior level.
Strong strategic planning, programme delivery and project management skills.
Experience of managing budgets, resources and external partnerships.
Ability to use people data, insight and evidence to support decision-making and continuous improvement.
CIPD Level 7 qualified, or equivalent experience.

Apply Now

Refine Your Search

head of customer insight jobs in leicester

Head of People & Culture

Head of Client Experience

Trainee Merchandiser

Head of Organisational Development

Head of Analytics

Data Analyst

Category Manager

Operations Manager

Customer Support Team Leader

Product Channel Manager

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Assistant Merchandiser

Head of Business Development Excellence

Paid Media Executive

Customer Support and Quality Trainer

General Manager

Head of Hospitality

Head of Project Practice

Account Manager - Derby

eCommerce Trading Manager

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