It Work, Jobs in Leicester (with Salaries)

2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- In-person
- Communication skills
- Employee assistance programme
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
Quick apply
Service Desk Analyst – Bingham, Nottingham
Causality.IT —Bingham
- £110 - £130 a day
- Temporary
- Computer networking
- In-person
- Communication skills
Quick apply
2d
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Computer literacy
- Analysis skills
- Travel
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
Technical Support Electronics Specialist
National Space Centre —Leicester
- £30,520 a year
- Overtime
- Organisational skills
- Communication skills
Quick apply
IT Support
Premium Numismatics —Earl Shilton
- From £25,000 a year
- Temporary
- Hybrid work
- Linux
- Communication skills
- Free parking
Quick apply
3d
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
1d
IT Service Integration Lead
NHS Supply Chain —Nottingham
- £71,193 - £83,757 a year
- Hybrid work
- Continuous improvement
- Leadership
- Employee assistance programme
- Life insurance
14d
IT Tutor
Impact Academies —City of Leicester
- £14 - £18 an hour
- Part-time
- English
- Experience working with children
- Bachelor's degree
- Employee discount
Quick apply
2d
IT Systems Support
DHL Supply Chain —Derby
- Annual leave
2d
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
11d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
IT Clinical Systems Coordinator / Support (NHS Role)
NHS Professionals —Coventry
- £16 - £18 an hour
- Temporary
- Hybrid work
- IT
- Annual leave
- Flexitime
Quick apply
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount

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2nd Line Desktop Support Technician

Hastings Direct -
Leicester

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident management
Stakeholder collaboration
Ticket management
Service restoration
Ticket management systems
Technical writing
Multidisciplinary collaboration
Application support

Full job description

At Hastings Direct, delivering great colleague experiences depends on strong collaboration across teams. As a Desktop Support Technician, you’ll be a vital part of our IT Operations function, working closely with 1st Line, wider IT teams, and business stakeholders to ensure technology enables colleagues to do their best work.

You’ll bring existing 2nd line experience gained in an IT service capacity, with the confidence to resolve more complex issues while actively collaborating, sharing knowledge, and supporting others. This role is ideal for someone who is positive, proactive, hands-on, and genuinely enjoys working as part of a team, contributing wherever needed to keep services running smoothly.

This is a 6-month fixed term contract and you must be able to work from our Leicester office at least four days each week.

About the role

Take ownership of 2nd Line incidents and service requests, working collaboratively with other teams to resolve issues efficiently and minimise disruption to colleagues.

Accurately log, manage, and update tickets in the ticket management system, ensuring clear communication and shared visibility across teams.

Act as a trusted escalation point for 1st Line colleagues, working in partnership to improve confidence, capability, and first‑time fix rates.

Provide hands‑on support across desktop hardware, end‑user devices, operating systems, applications, and associated technologies, engaging the right teams where required.

Work closely with wider IT teams (including infrastructure, security, applications, and asset management) to resolve issues end‑to‑end.

Build effective working relationships with external suppliers, collaborating to resolve incidents, manage repairs, replacements, and equipment logistics.

Create, maintain, and improve clear, shared documentation and knowledge articles that support consistent ways of working across teams.

Actively contribute to cross‑team service improvement initiatives, helping to improve efficiency, reliability, and colleague experience.

Support IT and business projects by working collaboratively with project teams on device rollouts, system changes, and new service introductions.

Remain calm and professional during high‑priority incidents, working collectively with others to restore service quickly and effectively.

Show flexibility and a willingness to step in and support colleagues and teams where needed to maintain business‑as‑usual activity.

Work in line with Hastings Direct values, policies, and ways of working, always putting teamwork, ownership, and colleague experience first.

About you

Proven experience working in a 2nd Line IT Support or Desktop Support role within an IT Service, IT Operations, or Service Desk environment.

Strong troubleshooting and problem‑solving skills, with confidence working independently and collaboratively to resolve issues.

Practical experience supporting Windows desktop environments, end‑user hardware, applications, and devices.

Experience working within a Service Desk or IT Operations environment, managing incidents and requests against SLAs.

Clear, confident communicator who works well with both technical and non‑technical colleagues.

A positive, can‑do attitude, with a genuine willingness to get stuck in and support others.

Comfortable working in a fast‑paced environment where teamwork and shared ownership are essential.

What we will give you:

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

30/08/2026

Apply Now

Refine Your Search

it jobs in leicester

2nd Line Desktop Support Technician

IT Helpdesk Technician

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IT Support Assistant

Service Desk Analyst – Bingham, Nottingham

IT Technician

Associate Field Services Technician, IT

Warehouse IT Support Associate

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IT Engineer (MSP)

IT Service Integration Lead

IT Tutor

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IT Apprentice

Desktop Support Analyst - Derby

IT Support Manager

1st/2nd Line IT Support Analyst

IT Clinical Systems Coordinator / Support (NHS Role)

Group Junior Network Engineer

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