Policy advisor Work, Jobs in Leicester (with Salaries)

Helpdesk Advisor
First Priority Housing Association —Leicester
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Gym membership
Quick apply
20h
People & Culture (HR) Advisor (Part time)
CIMSPA —Loughborough
- £35,000 a year
- Part-time
- Human resources
- Training & development
Quick apply
Health and Employment Specialist
AKG (UK) EMPLOYMENT LIMITED —Leicester
- Experience working with individuals with disabilities
- Communication skills
5d
Quality Assurance Advisor / Deputy Responsible Person (DRP)
Personal Homecare Pharmacy —Leicester
- £33,000 - £38,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Advisor Home
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
Industry Placement Advisor
North Warwickshire and South Leicestershire College —Nuneaton
- £15,033 - £16,421 a year
- Part-time
- Business development
- In-person
- Free parking
- Annual leave
Quick apply
Fertility Patient Services Advisor
Personal Homecare Pharmacy —Leicester
- £27,123 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
14d
Assistant Director, Education, Inclusion and Additional Needs
Leicestershire County Council —Glenfield
- £98,673 - £111,606 a year
- Full-time
- School
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
HR Advisor
TruFrame —Melton Mowbray
- Full-time
- English
- Microsoft Office
- Continuous improvement
Quick apply
14d
HR Advisor - 12 Month FTC
Cromwell —Wigston Magna
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
HR Advisor
Prime Life —Leicester
- £35,264 - £38,854 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
- Employee assistance programme
- Employee discount
Quick apply
Funeral Advisor
OurCoop —Leicester
- £13.43 an hour
- Travel
- Communication skills
- Paid training
- Annual leave
13d
Operations Advisor
SDL Surveying —Nottingham
- £26,228 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Data entry
- Annual leave
- Employee discount
Quick apply
5d
I&C Metering Advisor
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HR Advisor Support
dmg::media —Leicester
- Full-time
- Continuous improvement
- Human resources
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Social Value Advisor
Wates —Gartree
- Communication skills
HR Administrator FTC - Highcross Leicester
Savills Management Resources —Leicester
- £28,000 a year
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Customer service
HR Advisor
NHS Professionals —Nottingham
- £32,073 - £39,043 a year
- Temporary
- Hybrid work
- Hospital
- Human resources
- Organisational skills
Quick apply

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policy advisor jobs near leicester

Helpdesk Advisor

First Priority Housing Association
Leicester

Quick apply

Job details

Permanent | Full-time
£25,420 - £30,000 a year
20 hours ago

Benefits

Health & wellbeing programme
Company pension
Company events
Private medical insurance
Gym membership

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Complaint handling
Customer interaction
Household contractor coordination
Communication skills

Full job description

Overview

As Helpdesk Advisor within the Property Services team, you will play a key role in professional and customer focused teams with responsibility for providing an efficient and effective service to all our tenants and partners.

To deliver excellent customer service both over the phone and in writing (as required) to tenants and partners. You will be the first point of contact for all property services related enquiries. This will primarily focus on the reporting of repairs.

You will triage repairs using our Repairs Clarification Document and Repairs and Maintenance system to categorise repairs, raising them in the system with our network of contractors. Repairs must be triaged and categorised correctly, being allocated to the correct timeframes to comply with our Repairs and Maintenance Policy.

To field incoming calls from contractors, escalating them if necessary when communicating and reporting follow on works from initial repairs, in the event we are not able to make a first-time fix.

This role is varied and will require you to have an eye for detail, the ability to multi-task and flexibility to prioritise your workload depending on the demands of our service. You will be responsible for providing administration support to the Property Services to deliver exceptional front line customer service across FPHA’s business ensuring an excellent customer experience is achieved.

Key responsibilities

Customer service and communication

Respond to housing and property enquiries through telephone, email, live chat, text messaging and face-to-face contact.

Repairs and maintenance

Record and process repair requests, planned works, new-build defects and adaptation requests accurately.
Engage with customers to ensure information held within the repairs and maintenance system remains complete and up to date.
Liaise with tenants, partners and contractors before, during and after planned works.
Confirm that works have reached a satisfactory stage and arrange any required follow-up work or action by the next working day.
Issue and record post-works surveys to support service monitoring and improvement.
Help deliver an efficient repairs management service that meets specified completion timescales.
Respond to contractor enquiries concerning work orders, follow-on work and related matters.
Escalate contractor issues to the Repairs Planner or Helpdesk Manager when required.

Complaints and service improvement

Record customer complaints and refer them to the relevant department in accordance with FPHA's Complaints Policy and procedures.
Ensure customers understand the complaints process, expected response times and next steps.
Consider complaints, survey responses and other customer feedback to support continuous improvement.

Administration and reporting

Support the Housing and Asset Management Teams in producing Key Performance Indicators and other reports within required timescales.
Process invoices accurately and forward them to the appropriate person for authorisation in accordance with established procedures.
Assist colleagues with invoice processing during periods of high demand to maintain an efficient response to the Finance team.
Update contractor documentation and assist in maintaining the contract register.
Maintain accurate records of customer contact, works requests, actions, outcomes and follow-up requirements.

Compliance and professional development

Comply with FPHA's legal, contractual and regulatory responsibilities at all times.
Complete all mandatory training associated with the role.
Participate in relevant training and professional development activities.
Undertake other delegated duties that are appropriate to the role and within the postholder's capabilities.
Provide tenants and partners with accurate, clear and accessible information about services.
Manage customer expectations by explaining relevant timescales, responsibilities and next steps.
Deliver consistently excellent customer service while complying with FPHA policies and procedures.
Monitor generic email inboxes and voicemail systems, responding directly or forwarding information to the appropriate member of staff.

Who you are

Champion for putting tenants at the heart
Excellent relationship building skills
Effective communicator
Resilient, ‘can-do’ attitude

Experience

Experience working in a fast paced customer service role (e)
Excellent customer service skills (e)
Previous experience working in a housing association in a similar role (d)
An understanding of the Supported Housing sector (d)
Experience of working in Intensive Housing Management models (d)
Experience of the Plentific Repairs and Maintenance software (d)

This is more than just a helpdesk role — it’s an opportunity to grow your professional skills in a vibrant environment that values proactive problem-solving, clear communication, and multilingual expertise. Join us in making every customer interaction count!

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company events
Company pension
Gym membership
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

policy advisor jobs in leicester

Helpdesk Advisor

People & Culture (HR) Advisor (Part time)

Health and Employment Specialist

Quality Assurance Advisor / Deputy Responsible Person (DRP)

Customer Advisor Home

Industry Placement Advisor

Fertility Patient Services Advisor

Assistant Director, Education, Inclusion and Additional Needs

Retail Sales Advisor - Leicester

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

HR Advisor

HR Advisor - 12 Month FTC

HR Advisor

Funeral Advisor

Operations Advisor

I&C Metering Advisor

HR Advisor Support

Social Value Advisor

HR Administrator FTC - Highcross Leicester

HR Advisor

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