Senior case worker Work, Jobs in Leigh, Gtm (with Salaries)

Team Leader - Community Advice Projects
Citizens Advice Wigan Borough —Leigh
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Project management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Support Worker
Making Space —Wigan
- £13.90 an hour
- Care plans
- Annual leave
- Employee discount
Immigration Case Worker IAAS LEVEL 2
Adam solicitors —Manchester
- £25,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Probation Service Officer - Warrington
HM Prison & Probation Service —Warrington
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Senior Officer, Covert Monitoring Unit
National Crime Agency —Warrington
- £25.28 an hour
- Weekend availability
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
2d
Bailiff – HM Courts & Tribunals Service
HM Courts & Tribunal Service —Manchester
- £29,303 - £31,061 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee discount
10d
Probation Service Officer - Central Lancashire
HM Prison & Probation Service —Chorley
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Senior Performance and Quality Improvement Officer
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Full-time
- Remote
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Lead Child Protection Practitioner
Cheshire West and Chester Council —Ellesmere Port
- Remote
- Free parking
- Annual leave
12d
Social Worker
Mersey Care NHS Foundation Trust —Eccles
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Discharge planning
- Organisational skills
11d
Senior HR Business Advisor
The Clatterbridge Cancer Centre NHS Foundation Trust —Wirral
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Human resources
1d
Social Worker - Short Break Service
HALTON BOROUGH COUNCIL —Halton
- £35,412 - £41,771 a year
- Hybrid work
- Travel
- Communication skills
- Free parking
- Employee assistance programme
8d
Customer Complaints Executive (Insurance)
Booking.com —Manchester
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
1d
Probation Service Officer - Merseyside Court
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Community Payback - Probation Service Officer - Liverpool North - Full Time
HM Prison & Probation Service —Liverpool
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Community Payback - Probation Service Officer - Halton and Warrington
HM Prison & Probation Service —Runcorn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Probation Service Officer - Northwich
HM Prison & Probation Service —Northwich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Probation Service Officer - Macclesfield
HM Prison & Probation Service —Macclesfield
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
3d
Community Payback - Probation Service Officer - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d
Community Payback - Probation Service Officer - Sefton
HM Prison & Probation Service —Bootle
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
6d

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Team Leader - Community Advice Projects

Citizens Advice Wigan Borough -
Leigh

Quick apply

Job details

Part-time | Fixed term contract
£26,000 - £28,500 a year

Benefits

Casual dress
Health & wellbeing programme
Additional leave
Annual leave
Flexitime
Company pension
Company events
Employee assistance programme
Transport links

Qualifications

Community engagement
Driving Licence
Project management
Leadership
Communication skills

Full job description

Reporting to: Deputy Chief Officer

Salary: £26,000 - £28,500per annum (pro rata) - depending on experience

Hours: 29 per week

Term: 12 month fixed term (may be extended, subject to funding)

Location: Leigh/Wigan and across Wigan Borough

Purpose of Post : This role will play a pivotal role in expanding and strengthening the reach of Citizens Advice Wigan Borough (CAWB) within the community. The post holder will lead a dedicated team to deliver high-quality advice services, while supporting our community engagement strategy. This includes recruiting and inducting outreach volunteers, ensuring they have the skills and knowledge they need to work independently, developing relationships with local partners, and delivering capacity-building training to equip external organisations to identify and signpost or refer residents in need.

The post holder will undertake quality reviews, monitor performance against KPIs utilising a variety of performance monitoring tools, responding quickly and effectively to areas of concern, and provide reports to the management team.

Some advice cover will also be required on occasion.

This role requires the ability to work flexibly to meet the needs of our clients. You may need to work later evenings (until 7pm) and some Saturdays.

*** A driving licence and access to a vehicle are essential to this post ***

Main duties:

Line Management

Performance manage a team of paid staff, undertaking regular supervision meetings and annual reviews to ensure high standards of service delivery
Recognise the different needs, strengths and weaknesses of staff and provide appropriate support
Undertake quality reviews and assessments, including the observation of live interviews,and provide constructive feedback to aid staff development
Report issues, concerns, achievements and exceptional contributions made to our clients, team members and/or the service, to the management team
Participate in the recruitment, induction and training activities of new staff members
Develop a service in which everyone feels valued and is motivated to achieve their best for both clients and themselves

Volunteer Recruitment, Induction & Support

Assist with the recruitment, induction & training activities of community outreach volunteers, ensuring a diverse and sustainable volunteer base
Participate in ongoing mentorship and support of volunteers to ensure retention and high-quality service delivery
Encourage feedback from volunteers to support a positive volunteer experience and learning journey
Assist with undertaking supervision & annual reviews with volunteers
Contribute to volunteer communications activities

Training Delivery & Capacity Building

Deliver training sessions to partner organisations, frontline workers, and community leaders
Equip external partners with the skills to identify early signs of social, financial or legal vulnerability and effectively signpost or refer individuals to CAWB or other appropriate organisations
Review and adapt training materials to ensure they remain relevant, impactful, and accessible.

Partnership, Engagement & Outreach Development

Proactively identify and engage with prospective outreach hosts (e.g., community hubs, libraries, food banks, faith groups) and local partner organisations
Work with the deputy Chief Officer and other colleagues to organise the setting up, staffing and promotion, of outreaches
Promote CAWB’s services through networking, presentations, and community events to raise awareness and foster collaborative working
Undertake regular service reviews with existing outreach hosts to ensure locations remain viable, safe, and effective for service users.

Advice Giving

Undertake advice giving activities as required to cover staff absences, in accordance with Citizens Advice, funder and quality requirements
Act for the client where necessary using appropriate communication skills and channels
Signpost or refer as appropriate
Undertake case and outcome recording as required under CAWB, Advice Quality Standard, funder and Citizens Advice requirements
Assist with the collection of client feedback and outcomes monitoring.

Administration, Monitoring and Reporting

Follow all procedures for staff management
Ensure that staff records are maintained
Provide regular reports to the Senior Leadership team as directed

Key responsibilities for all roles

Promote the work of the Company and the Citizens Advice service and maintain good relationships with external agencies
As a representative of the Company demonstrate professionalism at all times
Comply with all Company policies and procedures
Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy
Keep up to date with changes to legislation, case law, and policies and procedures
Attend and actively participate in internal and external meetings as directed
Ensure health & safety and risk assessments practices are followed
Contribute to good teamwork and maintaining effective lines of communication between all members of staff in the Company
Identify your training and development needs relevant to your role and undertake continuing professional development, in consultation with your line manager
Carry out any other related tasks as required to ensure that the Company’s services are efficiently and effectively provided, including provision of assistance and support to colleagues
Demonstrate commitment in your work to the values of Citizens Advice Wigan Borough - acting with Integrity, being Passionate about what we do and helping us to provide the best service possible by adapting and Evolving with us.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to National Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.

What we offer

Flexible working
Employers pension contribution
34 days paid holidays (full time equivalent), which includes public holidays
Option to purchase additional holidays
Full training and further development opportunities
Hybrid working after probationary period
Regular social events
A supportive team environment
A comprehensive induction programme
Access to our Employee Assistance Programme
Access to a reduced cost private Health Care plan
Death in Service benefit (if enrolled in pension)

Application Information

Closing date for applications: by 9am, Monday 29th June 2026 - We reserve the right to close applications sooner

Interview dates : Thursday 9th July

How to apply

Visit cawb.org.uk/jobs to view the full Job description and download our Applicant Details form and Diversity Monitoring form

Send the completed forms along with your CV and a covering letter, which explains how you meet the criteria set out in the person specification section - ‘Criteria Assessed via CV’ to [email protected]

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £26,000.00-£28,500.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Flexitime
Health & wellbeing programme
Transport links

Licence/Certification:

Driving Licence and access to a vehicle (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior case worker jobs in leigh, gtm

Team Leader - Community Advice Projects

Senior Support Worker

Immigration Case Worker IAAS LEVEL 2

Probation Service Officer - Warrington

Senior Officer, Covert Monitoring Unit

Bailiff – HM Courts & Tribunals Service

Probation Service Officer - Central Lancashire

Senior Performance and Quality Improvement Officer

Lead Child Protection Practitioner

Social Worker

Senior HR Business Advisor

Social Worker - Short Break Service

Customer Complaints Executive (Insurance)

Probation Service Officer - Merseyside Court

Community Payback - Probation Service Officer - Liverpool North - Full Time

Community Payback - Probation Service Officer - Halton and Warrington

Probation Service Officer - Northwich

Probation Service Officer - Macclesfield

Community Payback - Probation Service Officer - Wirral

Community Payback - Probation Service Officer - Sefton

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