Housing specialist Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
11d
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Support Worker (Complex Needs)
The Housing Network —Aylesbury
- £29,000 a year
- Weekend availability
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Accommodation for Ex-Offender (AFEO) Navigator
Luton Borough Council —Luton
- £36,363 - £39,152 a year
- Part-time
- Remote
- English
- Relocation assistance
- Annual leave
5d
Housing Support Officer
Amicus Trust —Aylesbury
- £26,677.16 a year
- Full-time
- Travel
- IT
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Legal Enforcement Officer
Amplius —Milton Keynes
- £38,746.40 a year
- Full-time
- Hybrid work
- Travel
- IT
9d
Clerk of Works
Amplius —Milton Keynes
- £47,656 a year
- Full-time
- Hybrid work
- Travel
- Construction experience
- Communication skills
Mental Health House Leader
Living Horizon Limited —Aylesbury
- £28,500 a year
- Full-time
- Supervising experience
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
3d
Complaint Administrator
Amplius —Milton Keynes
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
2d
MoJ Bookings Administrator
The Housing Network —Luton
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Relationship Manager (Guidance & Education Systems)
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
10d
Perinatal Practitioner - 12 Month FTC
One YMCA —Aylesbury
- £26,883.84 - £28,004.00 a year
- Full-time
- Computer literacy
- Travel
- Communication skills
12d
Scheduler
Peabody —Houghton Regis
- £29,759 a year
- Customer service
- Maintenance
- Microsoft Office
4d
Voids Supervisor
Synergize LTD —High Wycombe
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Maintenance
Quick apply
5d
Senior Practitioner
Advance Housing and Support Ltd —Luton
- £15.23 an hour
- Weekend availability
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Support Worker
LSR Care Limited —St Albans
- £14 - £16 an hour
- Part-time
- Hybrid work
- Care experience
- Cooking
- Travel
- Flexitime
Quick apply
14d
Community Specialist (Homes)
Red Kite Community Housing —High Wycombe
- £37,249 a year
- Full-time
5d
Reactive Plumber
Peabody —Houghton Regis
- £38,256 a year
- Maintenance
- Plumbing
- Driving
10d
Assistant Contracts Manager
United Infrastructure —Thame
- Full-time
- Microsoft Excel
- Maintenance
- Contracts
Quick apply
Support Worker
UK Addiction Treatment Centres —Luton
- £12.71 an hour
- Full-time
- Care plans
- Negotiation
- Employee discount
Quick apply

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Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
11 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

housing specialist jobs in leighton buzzard, bdf

Regional Resolution Manager - North Counties

Strategic Housing Specialist - South Central Prisons

Support Worker (Complex Needs)

Accommodation for Ex-Offender (AFEO) Navigator

Housing Support Officer

Legal Enforcement Officer

Clerk of Works

Mental Health House Leader

Complaint Administrator

MoJ Bookings Administrator

Relationship Manager (Guidance & Education Systems)

Perinatal Practitioner - 12 Month FTC

Scheduler

Voids Supervisor

Senior Practitioner

Support Worker

Community Specialist (Homes)

Reactive Plumber

Assistant Contracts Manager

Support Worker

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