customer support coordinator Work, Jobs in leyland, lan (with Salaries)

Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
10d
Customer Service Coordinator
Evermore Care —Coppull
- £13.45 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Call Coordinator
Supalite Tiled Roof Systems Ltd —Preston
- £14.29 an hour
- Part-time
- Microsoft Excel
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
1d
Customer Success & Sales Support Coordinator
Urban Ice Tribe —Wigan
- £32,000 - £39,000 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
Quick apply
1d
Customer Service coordinator/Administrator
Huktra (UK) Ltd —Widnes
- £25,697 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
9d
Customer Sites Coordinator
SunbeltRentals —Widnes
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Customer Account & Operations Coordinator
Marsden Packaging Ltd —Blackburn
- £13.50 an hour
- Part-time
- Salesforce
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
8d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
2d
HR Coordinator (9-month FTC)
Kraft Heinz Company —Wigan
- Human resources
- Communication skills
Care Coordinator (Administrator)
HCRG Care Group —Preston
- £24,937 a year
- Customer service
- Driving
- Travel
- Employee discount
Quick apply
3d
Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Care Co ordinator/Admin
Voyage Care —Ardwick
- £27,651 a year
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
9d
Customer Experience Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Services Co-ordinator
Mast Group Limited —Warrington
- From £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Life insurance
- Sick pay
Quick apply
Gatehouse Coordinator
Evri —Warrington
- £28,847.52 a year
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Digital Project Coordinator
Sofology —Warrington
- £29,643 - £33,450 a year
- Employee assistance programme
- Employee discount
Quick apply
9d
Anthropologie Dual Site Display Coordinator (Manchester & Liverpool) - Liverpool, UK
Anthropologie —Liverpool
- Full-time
- Carpentry
- Organisational skills
- Power tools
- Employee assistance programme
- Employee discount

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Client Project Coordinator

Parkingeye Limited -
Coppull

Quick apply

Job details

Full-time
£24,879.84 a year
10 days ago

Qualifications

Sales
Customer service
English
Computer skills
Communication skills
Time management

Full job description

OVERVIEW:

As a Client Project Coordinator you will work under the direction of the Client Project Team Manager, to be the voice of the customer internally, ensuring a high level of customer experience whist maximising efficiency within the sales process. You will be responsible for managing micro projects on a daily basis in the form of sales submitted by the Commercial Manager team, ensuring that each project is completed in line with the set SLA’s.

Working within the sales team, you are assured of a fast paced, exciting role that is varied each day. The purpose of the role is to welcome new clients into the business and ensure the experience is as seamless and efficient as possible in order to create a positive working partnership with a new client. An effective onboarding process will result in both the needs of the client and business being met.

A successful Client Project Coordinator will be an extremely good administrator, highly motivated and confident in nurturing client relationships in their early stages and in liaising with a range of internal departments. The ability to multi-task and be proactive about workload is key, as well as being able to provide updates on where workstreams are up to in the onboarding process.

Client Project Coordinators work closely with Commercial Managers and Account Management team to understand the needs of each individual client and site and assist in translating that into a viable solution that meets the requirements of the client whilst also allowing the business to be fully compliant from an industry point of view.

Client Project Coordinators , alongside the Commercial Managers and Account Management team will be the first point of contact that a client will have with the business and so are expected to engage with customers in a friendly and professional manner, ensuring a positive customer journey at all times.

KEY DUTIES & RESPONSIBILITIES:

Overview

Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
Work to deadlines and help to achieve monthly sites issuing targets company wide
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
Ensure that the Commercial Managers are kept informed of any developments relevant to the accounts you are supporting them on

Specific Responsibilities

Ensure a high level of CRM accuracy in relation to deal information and outcomes of ROI calls
Work with the Survey team to ensure that pre-install survey activities are carried out within the set 7 day SLA, ensuring clients are kept up to date with any delays
Attend ROI meetings and document the outcome of the decision to all involved
Complete introduction calls with new clients post contract signature to become the single point of contact within Parkingeye up until install and go live
Signage requested and drafted based on knowledge built up throughout the process as to how the solution will and distributed to the client along with the installation documents and signage plan for the Commercial Manager to gain client clearance to install
Submission of PID to Operations once the relevant documentation is approved and signed by the client
Owner of the installation process which will involve attending cross department meetings to track the status of your sites and remove/resolve any blockages
Weekly reviews with Commercial Manager and Line Management to review the stages of all sites being worked on to ensure the pipeline is progressing as required
Full backend set up car parks required including go live checks ahead of a handover to an Account Manager
Successfully launch a new site with a client by ensuring back office staff/tenants on site are trained on how to use the system, whitelist have been provided and comms/marketing collateral has been issued if required
Any other ad-hoc administrative duties required by the business in order to achieve a smooth and successful client experience characterised by excellent, fast and responsive customer service
Actively track and flag where a clients install falls behind the target date based on SLA’s across the sales process
Achieve a customer satisfaction score of at least 80% for all new clients onboarded (starting 2023)

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED

Results and target driven
Strong computer and English language skills
Confidence in dealing with all levels of personnel both externally and internally
Willingness to assume responsibilities and take ownership of tasks
Aptitude to work both independently and as part of a team
Experience in an administration support role
Capacity to work under pressure as customer requests can often occur in an unpredictable manner

PERSONAL ATTRIBUTES/SKILLS

A passion and enthusiasm for dealing with customers
Good commercial acumen
Solutions oriented with good problem-solving skills
Strong communication skills and excellent manners are essential
Professional approach and results driven with great attention to detail
Ability to working towards strict deadlines
A real knack for building rapport quickly over the telephone
The ability to construct well written, friendly responses to emails
Excellent time-management and multitasking/prioritising skills
The ability to "think outside the box" and have the confidence to put forward ideas to help improve processes, often to other departments
Self-motivated, proactive and shows initiative
Hands on and flexible approach

Quick apply

Refine Your Search

customer support coordinator jobs in leyland, lan

Client Project Coordinator

Customer Service Coordinator

Customer Service Coordinator

Customer Service Call Coordinator

Customer Success & Sales Support Coordinator

Customer Service coordinator/Administrator

Customer Sites Coordinator

Customer Account & Operations Coordinator

Operations & Administration Coordinator

HR Coordinator (9-month FTC)

Care Coordinator (Administrator)

Senior Customer Operations Coordinator

Care Co ordinator/Admin

Customer Experience Coordinator

Customer Services Co-ordinator

Gatehouse Coordinator

Service Coordinator

FM Helpdesk Coordinator

Digital Project Coordinator

Anthropologie Dual Site Display Coordinator (Manchester & Liverpool) - Liverpool, UK

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