Customer solutions specialist Work, Jobs in Lichfield, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Coventry
- £28,168 a year
- Customer service
- Communication skills
- Employee discount
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
- Customer service
CCTV Controller (Nights)
Amulet —Birmingham
- £15.06 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
2d
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £33,000 - £37,000 a year
- Overtime
- In-person
- Negotiation
- Bereavement leave
Quick apply
1d
Operations Co-ordinator
TMC Distribution Ltd —Coalville
- From £35,000 a year
- 8 hour shift
- Customer service
- Analysis skills
- Organisational skills
Quick apply
6d
Customer Service Specialist: Apprenticeship Programme
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
4d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Improvement Specialist
West Midlands Combined Authority —Birmingham
- £39,188 - £44,182 a year
- Part-time
- Presentation skills
- AI
- Annual leave
- Employee discount
Customer Solutions Advisor
Rhenus SE & Co. KG —Cannock
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Export Customer Solutions Operator
Rhenus SE & Co. KG —Cannock
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
3d
Customer Experience Specialist, Sales - Solihull
Tesla —Solihull
- Weekend availability
- Sales
- Customer service
- Presentation skills
Part-Time Finance Assistant
Total Fire Safety —Lichfield
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
7d
Communications & Engagement Specialist
Select Engineering —Wolverhampton
- £291.76 a day
- Call to connect
- Microsoft Powerpoint
- SharePoint
3d
Fleet VOR Specialist
RAC —Walsall
- Customer service
- IT
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

customer solutions specialist jobs in lichfield, sts

Sales Support & Customer Care Specialist-12 Month FTC

Customer Service Advisor

Customer Service Agent

Specialist: Full-Time, Part-Time, and Part-Time Temporary

CCTV Controller (Nights)

Customs Clearance Agent

Operations Co-ordinator

Customer Service Specialist: Apprenticeship Programme

Training and Implementation Consultant (Aftersales Specialist)

Customer Experience Improvement Specialist

Customer Solutions Advisor

Export Customer Solutions Operator

Customer Service

Customer Experience Specialist, Sales - Solihull

Part-Time Finance Assistant

Resourcing Officer

Communications & Engagement Specialist

Fleet VOR Specialist

Customer Experience Manager (CXM)

Customer Claims Specialist

I want to receive the latest job alerts for customer solutions specialist in lichfield, sts

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