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Customer Service Supervisor

Medtronic -
Watford

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Job details

Full-time
£43,680 - £65,520 a year

Qualifications

Customer service
SAP
Business processes
Leadership
Communication skills

Full job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Customer Care Supervisor represents Medtronic to both external and internal customers and leads a team to deliver high-quality, timely, and accurate customer service. This role is responsible for ensuring the effective handling of customer inquiries, orders, complaints, and service-related issues, while also developing and supporting the customer service team.

Responsibilities may include the following, and other duties may be assigned:

Manage a team of customer service professionals focused on tactical, operational, and some strategic activities
Make decisions that impact team schedules and the allocation of time and material resources
Support team development through coaching, guidance, and performance management

Recommend enhancements to systems and day-to-day departmental processes
Address generally defined problems that may require an understanding of broader operational issues
Drive continuous process improvement initiatives to enhance customer experience and operational efficiency

Required Knowledge and Experience

Previous management or team leadership experience
Broad job knowledge of technical or operational practices within customer service
Strong knowledge of SAP
Experience in process improvement initiatives

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 43,680.00 GBP - 65,520.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

Apply Now

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