Head of customer service Work, Jobs in Lightwater, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
11d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Head of Central Logistics
Nomad Foods —Woking
- Full-time
- Leadership
Receptionist - Part Time
TEK Systems —Bracknell
- Part-time
- Customer service
- English
- Microsoft Office
6d
Senior CRM and Engagement Manager
Golfbreaks —Windsor
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
1h
Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor (Part-time)
LEGO —Slough
- Part-time
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
2h
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Head of Technology, Data and Transformation
RHP —Teddington
- £104,344 a year
- Full-time
- Annual leave
7d
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Head of Digital Management
Thames Water Utilites —Reading
- Up to £115,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
- Annual leave
13d
Leisure Team Leader
Village Hotels - Farnborough - Leisure —Farnborough
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Industrial Sciences Skills Lead
Cogent Skills —England
- £60,000 - £65,000 a year
- Full-time
- Management
- Travel
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
2h
Account Manager
everyLIFE Technologies —Farnborough
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
9d
Head of Creative
The Jockey Club —Esher
- Full-time
- Leadership
- Annual leave
7d
Head of Projects
Solid State Group PLC —Slough
- Full-time
- Engineering
- Analysis skills
- Project management
- Annual leave
- Sick pay
Quick apply
Office & Operations Coordinator
Thames Windows and Doors Ltd —Weybridge
- £13,000 - £15,000 a year
- Part-time
- Microsoft Outlook
- Supervising experience
- QuickBooks
Quick apply
4h
Sales Development Manager - P&G Professional
Procter & Gamble —Weybridge
- Full-time
- Hospitality
- Project management
- Free parking
- Employee stock ownership plan

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
11 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

head of customer service jobs in lightwater, sry

Customer Service Manager

Head Of Customer Experience

Head of Projects - Reading, UK

Head of Central Logistics

Receptionist - Part Time

Senior CRM and Engagement Manager

Customer Success and Support Analyst at everyLIFE Technologies

Customer Service Advisor (Part-time)

Head of Operations

Club Manager

Head of Technology, Data and Transformation

Service Delivery Manager

Head of Digital Management

Leisure Team Leader

Industrial Sciences Skills Lead

Account Manager

Head of Creative

Head of Projects

Office & Operations Coordinator

Sales Development Manager - P&G Professional

I want to receive the latest job alerts for head of customer service in lightwater, sry

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