Customer success manager Work, Jobs in Lillingstone Dayrell, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10d
Internal Sales Executive
LGL Ltd —Buckingham
- From £32,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Sales Manager
Intercargo Logistics —Milton Keynes
- From £45,000 a year
- CRM software
- Sales
- Supervising experience
Quick apply
12d
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
Regional Sales Manager
OrderYOYO —Oxford
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
- Work from home
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
13d
New Business Manager
Northgate Vehicle Hire —Milton Keynes
- £35,000 - £40,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
Customer Success Manager - Microsoft
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Referral programme
Sales/Business Development Manager
Studio One Media Centre —Northampton
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Area Sales Manager
Dawsongroup —Milton Keynes
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Engagement Lead (South)
FIND. —Milton Keynes
- £40,000 a year
- Full-time
- Travel
Quick apply
Mobilisation & Customer Onboarding Manager
Mitie —Northampton
- Full-time
- Communication skills
4h
Service Manager
SunbeltRentals —Milton Keynes
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
10d
Sales Manager
Chancellors —Oxford
- £50,000 - £80,000 a year
- Management
- Sales
- Leadership
- Employee assistance programme
Quick apply
Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Manager (EMEA)
Kinetic Software —Milton Keynes
- £40,000 - £45,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in lillingstone dayrell, bkm

Customer Experience Manager

Internal Sales Executive

Sales Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Regional Sales Manager

Sr Client Success Manager

Business Development Manager

New Business Manager

Customer Success Manager - Microsoft

Sales/Business Development Manager

Senior National Account Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Area Sales Manager

Client Operations Manager

Engagement Lead (South)

Mobilisation & Customer Onboarding Manager

Service Manager

Sales Manager

Escalation Resolution Associate

Customer Experience Manager (EMEA)

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