Customer service supervisor Work, Jobs in Lincoln (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
13d
Supervisor - New Coffee shop at LNER Stadium
Lincoln City Football Club —Lincoln
- £13.21 - £13.71 an hour
- Part-time
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply
5d
Team Leader/Supervisor
The No Work Club —Lincoln
- £13 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
22h
Customer Service Assistant Supervisor
ESS Compass —Cranwell
- £13.26 an hour
- Part-time
5d
Team Leader
Card Factory —Newark-on-Trent
- £13 an hour
- Leadership
Charity Shop Supervisor
Jerry Green Dog Rescue —Scunthorpe
- £15,614.24 a year
- Part-time
- Management
- Computer literacy
- Supervising experience
- Health & wellbeing programme
- Sick pay
Quick apply
9d
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Employee assistance programme
- Employee discount
Shift Supervisor
Starbucks Grantham - Harlaxton Road DT —Grantham
- £12.00 - £13.20 an hour
- Part-time
- Customer service
- Food service
- Leadership
- Employee discount
Quick apply

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Supervisor
Bounce Central UK Ltd —Lincoln
Supporting cash handling and till operations when required. Delivering excellent customer service and handling customer queries or complaints professionally.
Up to £13.51 an hour
Quick apply
Assistant Manager
The Pyewipe —Lincoln
Follow and communicate all relevant risk assessments and health & safety procedures to team members. Organise and manage bookings, including the use of online…
£34,000 a year
Quick apply
14d

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customer service supervisor jobs near lincoln

Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract
13 days ago

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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Refine Your Search

customer service supervisor jobs in lincoln

Customer Service Team Leader (12 month contract)

Supervisor - New Coffee shop at LNER Stadium

Team Leader/Supervisor

Customer Service Assistant Supervisor

Team Leader

Charity Shop Supervisor

Assistant Store Manager (Grantham store)

Shift Supervisor

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