Customer service manager Work, Jobs in Lincolnshire (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
10d
Head of Renewable Customer Service and Operations
GBSG Ltd —Donington
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Installations Manager
Mercia Garden Products LTD —Newark-on-Trent
- £38,000 - £45,000 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Sales Manager
J&A (International) Limited —Spilsby
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Showroom Manager
Huws Gray Group —Boston
- Leadership
- Employee discount
9d
Team Leader
Card Factory —Newark-on-Trent
- £13 an hour
- Leadership
Sales Manager
J&A (International) —East Kirkby
- Sales
- Customer service
- Free parking
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Employee assistance programme
- Employee discount
Chief Customer & D2C Proposition Officer
PayPlan —Grantham
- Full-time
- Hybrid work
- Financial services
10d
Counter Manager - Lincoln
Benefit Cosmetics UK —Lincoln
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Assistant Manager
Screwfix —Grantham
- Up to £29,500 a year
- Part-time
- Annual leave
- Employee discount
Lawn Care Sales Account Manager
Agrigem —Saxilby
- £30,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Sales Manager
Huws Gray Group —Boston
- Sales
- Customer service
- IT
- Employee discount
9d
HAIR STYLIST & MANAGER
Saks Hair Holdings —Newark-on-Trent
- £30,000 a year
- Hair styling
- Annual leave
12d
Territory Manager Trade Direct
PPG —Lincoln
- Full-time
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
Final Mile Territory Manager
Evri —Lincoln
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Office Manager
Our Lady of Lincoln Catholic Primary School a Voluntary Academy —Lincoln
- £24,272 - £26,756 a year
- Call to connect
- Management
- Customer service
- Administrative experience
- Employee assistance programme
12d
Trading Manager (E&W)
Morrisons —Newark-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
8d
Team Leader/Supervisor
The No Work Club —Lincoln
- £13 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
4d

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Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

customer service manager jobs in lincolnshire

Customer Service Team Leader (12 month contract)

Head of Customer Service

Head of Renewable Customer Service and Operations

Installations Manager

Sales Manager

Showroom Manager

Team Leader

Sales Manager

Assistant Store Manager (Grantham store)

Chief Customer & D2C Proposition Officer

Counter Manager - Lincoln

Assistant Manager

Lawn Care Sales Account Manager

Sales Manager

HAIR STYLIST & MANAGER

Territory Manager Trade Direct

Final Mile Territory Manager

Office Manager

Trading Manager (E&W)

Team Leader/Supervisor

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