End user support analyst level 2 Work, Jobs in Lindley, Nl (with Salaries)

IT End User Support Analyst - Level 2
Certara —Sheffield
- Full-time
- Remote
- Writing skills
- Maintenance
- Analysis skills
6d
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Technical Product Analyst
AND Digital —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
Quick apply
SIAM Catalogue Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
13d
SIAM Continual Service Improvement (CSI) Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
12d
SIAM Service Request Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
12d
Salesforce Technical Business Analyst - Manchester, UK
Capgemini Sogeti —Manchester
- Hybrid work
- Salesforce
- Agile
- Financial services
13d
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Team management
- Agile
- AI
- Employee discount
SIAM Availability Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
12d
SIAM Problem Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
6d
SIAM Capacity Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
6d
Senior Consultant - Business Analyst
PACT Solutions —Manchester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
4d
SIAM Change Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Analytics
12d
SIAM Release Analyst
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
12d
Salesforce Developer
Christians Against Poverty —Bradford
- £46,553.04 - £51,725.60 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Agile
- Flexitime
- Employee discount

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IT End User Support Analyst - Level 2
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end user support analyst level 2 jobs near lindley, nl

IT End User Support Analyst - Level 2

Certara -
Sheffield

Apply Now

Job details

Full-time
6 days ago

Qualifications

Technical troubleshooting
Desktop support
Stakeholder collaboration
Writing skills
Incident queue management
IT service management
Ticket management
Maintenance
Internal department liaison
ISO 9001
Analysis skills
Continuous improvement
Network management
Computer hardware
Ticket management systems
Technical support incident logging
Agile
ISO 27001
Customer support
Multidisciplinary collaboration
Application support
Communication skills
Time management

Full job description

Overview:

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development. Our software and scientists incorporate modern advances in scientific understanding, drug development experience, data analysis, and AI resulting in significant opportunities to decrease the cost and increase the probability of success for new drug approval and commercialization.

As an IT End User Support Analyst Level 2 with Certara, you are part of a global, fast-paced IT organization. Our primary mission is to provide capable and resilient world-class assistance to professional services, software, and corporate business units, ensuring our team members have the access and ability to perform at the highest level in service of our customers.

The IT Service Desk supports all technologies in direct contact with Certara end users, spanning multiple
technical disciplines across onboarding and offboarding, hardware provisioning, applications support and
management, office technologies including collaboration, networking, and printing, and endpoint technologies in the creation of a cohesive and integrated technology stack to support business growth globally.

The role requires a passion for supporting team members and using technology to facilitate a better end user-experience for business users. This role is a core member of the Service Desk and should be comfortable being both hands-on in the actioning of support requests and collaborating with Operations and Infrastructure team members while ensuring appropriate support of knowledgebase articles and documentation within the greater IT organization and supporting key compliance requirements including SOX, ISO 9001, ISO 27001, and SOC 2

Responsibilities:

Incident Response

Responsible for Level 2 triage, investigation, and resolution of production issues.
Troubleshoot and resolve IT issues across a broad range of enterprise technologies.
Collaborate with Level 1 support teams to resolve tickets within established service level agreements, operational KPIs, and resolution targets.
Work closely with Level 3 and Infrastructure support teams to perform defect triage and resolve complex technical issues when necessary.
Maintenance Tasks and Service Requests
Perform maintenance tasks that support day-to-day IT operations.
Respond to service requests promptly while providing clear and timely communication to end users.
Document troubleshooting steps and resolutions within the IT Service Management platform.
Provide onsite support for the Sheffield office, including hardware deployments, meeting room technology, peripheral support, and other local IT operational needs.
Certara IT Service Delivery - Job Requisition Draft for Review
Support hardware lifecycle activities including deployments, replacements, asset recovery, and inventory management.
Operational Standards, Documentation, Policies, and Procedures
Effectively use the ticketing system to track, document, prioritize, and communicate work.
Identify opportunities to improve operational standards and support procedures.
Assist in maintaining internal documentation and end user knowledge articles.
Demonstrate strong knowledge of industry-standard software and hardware technologies.
Support application access requests and understand core business processes across multiple departments.
Maintain documentation and processes required to support compliance initiatives including SOX, ISO 9001, ISO 27001, and SOC 2.
IT Projects and Continuous Improvement
Partner with Service Delivery leadership and technical teams to improve service quality, operational efficiency, and customer satisfaction.
Participate in infrastructure and endpoint technology projects using an Agile framework.
Actively contribute to process improvement initiatives that enhance the Global Service Desk.
Participate as an engaged member of the Global IT organization through regular meetings, knowledge sharing, and cross-functional collaboration

Qualifications:

Skills and Attributes

Excellent written and verbal communication skills.
Strong customer service orientation with a positive and professional attitude.
Demonstrated analytical and problem-solving abilities.
Highly motivated with the ability to work independently.
Strong organizational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Proven ability to identify and implement continuous improvement initiatives.
Ability to work effectively with globally distributed teams across multiple time zones.

Preferred Experience

3+ years of related IT Service Desk or End User Support experience (Preferred).
3+ years supporting Windows, macOS, Microsoft 365, endpoint hardware, and common enterprise

technologies (Preferred).

3+ years supporting Active Directory, LDAP, and Identity Management technologies (Preferred).
Experience supporting endpoint management, vulnerability remediation, and device lifecycle management

(Preferred).

Experience providing Level 2 technical support in both remote and onsite environments (Preferred).
Experience provisioning, configuring, and supporting end user hardware (Preferred).
Experience supporting a global organization with geographically distributed users (Preferred).
Minimum of 2 years of networking experience (Required).
Strong troubleshooting and analytical skills (Required).
Understanding of network management and troubleshooting concepts (Preferred).
Ability to work outside standard business hours as operational requirements dictate

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.

Apply Now

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end user support analyst level 2 jobs in lindley, nl

IT End User Support Analyst - Level 2

Senior Reporting and Insights Analyst

Salesforce Administrator

Helpdesk Team Leader

Technical Product Analyst

SIAM Catalogue Analyst

SIAM Continual Service Improvement (CSI) Analyst

SIAM Service Request Analyst

Salesforce Technical Business Analyst - Manchester, UK

Lead Business Analyst - Data

SIAM Availability Analyst

SIAM Problem Analyst

SIAM Capacity Analyst

Senior Consultant - Business Analyst

SIAM Change Analyst

SIAM Release Analyst

Salesforce Developer

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