Director Work, Jobs in Little Hulton, Gtm (with Salaries)

Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
10d
Head of Property / Commercial Director
Capiteq —Manchester
- £53,732.46 - £80,000.00 a year
- Full-time
- Management
- Bachelor's degree
- Leadership
- Free parking
- Work from home
Quick apply
14d
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Account Director
Uinsure Ltd —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Business development
- Gym membership
Quick apply
10d
Head of Sourcing
REPRESENT —Bolton
- Travel
- Leadership
- Annual leave
- Work from home
Account Director
illumx Ltd —Stockport
- £45,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Sales
- English
- Free parking
Quick apply
7d
Operations Director
Teleperformance —Manchester
- Full-time
- Financial services
- Communication skills
Programme Director - Speke & Seacombe
Right to Succeed —Liverpool
- £58,916 - £63,717 a year
- Full-time
- Travel
- Contracts
- In-person
- Annual leave
- Work from home
Quick apply
2d
Assistant Director of Finance
Halliwell Homes —Eccles
- £73,000 - £76,000 a year
- Part-time
- Up to 50% travel
- Master's degree
- Travel
- Free parking
- Store discount
Quick apply
Deputy Director of Quality
North West Ambulance Service NHS Trust —Bolton
- £94,356 - £108,814 a year
- Full-time
- Leadership
9d
Head of Marketing & Admissions
HULME GRAMMAR SCHOOL —Oldham
- £52,000 - £58,000 a year
- Full-time
- Management
- Business development
- Presentation skills
- Free parking
Quick apply
9d
Lead Photographer & Creative Director
Pure Creations Photography & Media —Manchester
- £52,955.56 - £69,298.12 a year
- Full-time
- Hybrid work
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Head of Revenue
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Management
- Salesforce
- Analysis skills
- Free parking
Quick apply
4d
Head of Growth
Silver Service Singers —Ormskirk
- From £50,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
Quick apply
4d
Digital and Omnichannel Director
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Associate Director Psychological Professions - Acute Care Group
Greater Manchester Mental Health NHS Foundation Trust —Bolton
- £94,356 - £108,814 a year
- Part-time
- Annual leave
Head of Sales & Operational Planning (S&OP)
Slingco —Rossendale
- £60,000 - £70,000 a year
- Hybrid work
- Sales
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
9d

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director jobs near little hulton, gtm

Director of Customer Revenue & Retention

Harris Computer Systems -
Manchester

Apply Now

Job details

Full-time
£325 a day

Benefits

Annual leave

Qualifications

Sales
Financial report writing
Profit & loss
B2B
SaaS
Account management

Full job description

Director of Customer Revenue & Retention

Manchester (Hybrid)

Onefile Ltd, a Harris Computer company, is seeking a Director of Customer Revenue & Retention to serve as the commercial lead for our existing customer base and drive the next £10–13m phase of growth. This is a full-time, permanent opportunity operating on a hybrid working model, based in Manchester, with the expectancy of being office based for 3 days per week.

This role owns the revenue performance of the customer base, including Net Revenue Retention (NRR), renewals, expansion (upsell/cross-sell), churn reduction, and customer satisfaction (NPS).

The Director will lead our Account Management, Renewals, and Customer Satisfaction teams, while also owning the customer revenue, department P&L including monthly forecasting, revenue reporting, and performance management.

This is a senior, high-impact role for a SaaS commercial leader who can combine revenue discipline, operational rigour, and customer advocacy in a scale-up environment where systems and processes continue to evolve.

What You’ll Do

Commercial Ownership

Own and deliver commercial outcomes across the existing customer base including:

Net Revenue Retention (NRR)
Renewal rates
Churn reduction
Upsell and cross-sell
Customer lifetime value growth
Net Promoter Score (NPS) and customer advocacy

Own and manage the customer revenue and department P&L, including:

Monthly revenue forecasting
Revenue performance tracking
Budget management
Commercial performance reporting to senior leadership
Establish clear revenue management discipline, including the ability to distinguish between bookings, contracted revenue, and recognised revenue and ensure accurate reporting across the organisation.

Leadership & Organisation Development

Lead and scale the Account Management, Renewals, and Customer Satisfaction teams
Build a high-performance customer revenue organisation with strong commercial accountability

Define operating cadence including:

Pipeline and renewal forecasting
Expansion planning
Revenue performance reviews
Customer health reporting

Introduce scalable playbooks for:

Strategic account planning
Expansion and cross-sell motions
Risk identification and churn prevention
Support with bids and tender management

Cross-Functional Leadership

Partner closely with Sales to ensure a seamless transition from new business acquisition to long-term customer ownership
Partner with Product to represent the voice of the customer and influence roadmap priorities

Build strong executive-level relationships with key customers, including:

FE Colleges
Universities
Training providers
Employers
Public and private sector organisations

Define and report on key performance metrics including:

Net Revenue Retention
Gross retention
Expansion revenue
Churn
NPS
Customer health indicators
Champion a customer-first commercial culture across the business

What We’re Looking For

Proven senior leadership experience managing customer revenue functions within a B2B SaaS organisation
Demonstrable track record of improving Net Revenue Retention, expansion revenue, and customer satisfaction
Strong revenue management expertise, including clear understanding of bookings vs revenue recognition.
Experience owning and managing a P&L, including forecasting, budgeting, and financial reporting
Experience leading Account Management, Customer Success, or Renewals teams
Strong commercial mindset with experience delivering against sales & revenue targets
Experience working with complex, multi-stakeholder customers (education, public sector, regulated environments or services-heavy SaaS ideal)
Confident leader able to scale teams, introduce operating structure, and drive commercial accountability
Strong cross-functional operator able to influence Sales, Product, Finance, and Senior leadership
Comfortable working in scale-up environments where processes are evolving
Able to work from our Manchester office on a hybrid basis, with travel to customer sites as required

What Success Looks Like (First 12–18 Months)

Improved Net Revenue Retention and expansion revenue
Reduced customer churn across the portfolio
A structured and predictable renewal and expansion operating model
Stronger enterprise retention and multi-year agreements
Improved customer satisfaction and NPS
A high-performing, commercially disciplined Account Management and Renewals

Why Join Onefile?

Onefile is the leading learner management platform and pioneer of the first Eportfolio software. Onefile’s platform streamlines workflows, unlocks funding, and enables education and training providers to achieve higher learner success rates at pace and at scale.

With award-winning software and outstanding service, Onefile is trusted by 650+ public and private organisations to support a wide range of qualification programmes, including apprenticeships, and has helped over 2.3M educators and learners achieve their goals.

We are a growing £12m ARR scale-up, with ambitious plans to reach £25m ARR in the next 3–5 years.

Benefits

Harris offers an extremely competitive UK employee benefits programme.

25 days holiday
5 Personal Days leave entitlement
An annual Lifestyle Reward amounting £325 per annum/pro rata.
Private medical and dental care
Employee Share Ownership Plan

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.

Apply Now

Refine Your Search

director jobs in little hulton, gtm

Director of Customer Revenue & Retention

Managing Director

Head of Estates

Head of Property / Commercial Director

Director, Enterprise Applications

Account Director

Head of Sourcing

Account Director

Operations Director

Programme Director - Speke & Seacombe

Assistant Director of Finance

Deputy Director of Quality

Head of Marketing & Admissions

Lead Photographer & Creative Director

Head of Revenue

Head of Growth

Digital and Omnichannel Director

Head of Mobilisation & Programme Delivery

Associate Director Psychological Professions - Acute Care Group

Head of Sales & Operational Planning (S&OP)

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