Senior technical support Work, Jobs in Little Walden, Ess (with Salaries)

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)
BDC Aluminium —Witham
- Full-time
- Sales
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Senior Quality Manager
HOLROYD COMPONENTS LTD —Saffron Walden
- From £70,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
Senior Technical Specialist - DMPK
Charles River Laboratories —Saffron Walden
- Full-time
- Bachelor's degree
- Mentoring
- Leadership
- Paid training
- Annual leave
Senior Pre-Press Artworker
LP Display Ltd —Letchworth
- £35,000 - £50,000 a year
- Overtime
- Customer service
- Assembly
- Team management
Quick apply
5d
Senior IT Infrastructure Manager
Cable Security Network UK Ltd. —Cambridge
- £75,000 - £100,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Free parking
- Health & wellbeing programme
Quick apply
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
5d
Senior Scientist
Cancer Research UK —Babraham
- £41,700 - £51,300 a year
- Full-time
- Doctoral degree
4d
Senior Administrator - Part Time Role
Full Circle Compliance Ltd —Chelmsford
- £14,300 - £15,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
4d
Accounting Technician
US Visiting Forces Local National Direct Hire —Mildenhall
- £14.40 - £20.08 an hour
- Full-time
- Computer literacy
- Travel
- QuickBooks
- Free parking
- Annual leave
Quick apply
5d
Audit Senior
Weston Brook Associates —Chelmsford
- £30,000 - £38,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
7d
Senior Analyst
Cambridgeshire County Council —Papworth Everard
- £46,956 - £50,157 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Account Manager
Apleona —Cambridge
- £50,000 - £55,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Business development
- Team management
QA Assistant
Petrow Food Group —Haverhill
- £26,579 - £29,158 a year
- Full-time
- Computer literacy
- Analysis skills
- Quality control
- Free parking
- Sick pay
Quick apply
4d
Mechanical & Electrical Compliance Coordinator
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Hybrid work
- Analysis skills
- University
- Continuous improvement
- Annual leave
- Employee discount
4d
EPMA Data Analyst
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Part-time
1d
Arboricultural Assistant
Haydens Arboricultural Consultants Limited —Bury St. Edmunds
- £28,000 - £32,000 a year
- Full-time
- Bachelor's degree
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
BMS Senior Support Engineer
BMSI —Cambridge
- Overtime
- Remote
- Annual leave
Quick apply
Operations Manager
Capabilities Limited —Cambridge
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Google Suite
- Continuous improvement
- Human resources
Quick apply
14d
Digital Program Supervisor
Jacqulin Digital Ventures Ltd —Cambridge
- £3,300 - £5,800 a month
- Full-time
- Team management
- Organisational skills
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
5d

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senior technical support jobs near little walden, ess

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)

BDC Aluminium
Witham

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme
On-site parking

Qualifications

Customer communication
Pricing
Defect resolution root cause analysis
Customer retention
Operations management
Stakeholder collaboration
Sales
Team leadership
Stakeholder liaison
Coaching
Client communication
Lean
Internal department liaison
Performance management
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Office management
Training & development
Root cause analysis
Order processing
Cross-functional collaboration
Leadership
Cross-functional communication
Office experience

Full job description

Senior Estimator & Office Manager

The Senior Estimator & Office Manager is a hands-on commercial leader responsible for driving performance, accuracy, and conversion across the sales office function for both BDC Aluminium and Endurance Aluminium.

This role goes beyond operational management. The Senior Estimator & Office Manager acts as a lead quoter and estimator, setting the standard for how work is structured, priced, and converted. They are actively involved in complex quotations, supporting the team in real time to improve speed, accuracy, and win rates.

The role is accountable for ensuring the office operates as a high-performing commercial engine, where quoting, order processing, and customer communication directly support revenue growth, margin control, and customer retention.

Working cross-functionally with Sales, Technical, Production, and Customer Experience, the Senior Estimator & Office Manager ensures:

The right work is prioritised at the right time
Commercial opportunities are maximised
Customer commitments are clear, accurate, and deliverable

They lead from the front, combining hands-on delivery with team leadership, building a capable, commercially aware team that consistently delivers high-quality outcomes.

Key Responsibilities

Operational Management & Workflow Control

Act as the lead quoter and estimator for complex, high-value, or technically challenging enquiries
Oversee the end-to-end flow of quotes and orders, ensuring accuracy, completeness, and timely progression.
Implement effective triage of incoming work, allocating quotes and orders based on skill level, complexity, and capacity.
Ensure the right people are working on the right tasks, improving quality, speed, and first-time accuracy.
Maintain full visibility of workload, bottlenecks, and risks through structured pipeline and operational management.
Act as escalation point for complex issues, ensuring resolution and root cause understanding.

Quote & Order Processing Excellence

Drive high standards of accuracy and attention to detail across all quoting and order processing activity.
Reduce errors, rework, and downstream operational issues through strong process discipline.
Improve quote turnaround times and ensure clear progression from enquiry to order.
Work closely with technical and production teams to ensure feasibility and accuracy at point of entry.

Leadership, Coaching & Capability Development

Lead and develop the office team, including customer service and technical support roles.
Provide ongoing coaching focused on commercial awareness, product knowledge, and customer handling, not just technical skills.
Build capability through a combination of:
Internal expertise
Industry specialists
Third-party training and development resources
Conduct regular one-to-ones, performance reviews, and structured development plans.
Foster a high accountability, high support culture focused on performance and growth.

Service Level Delivery & Performance Management

Monitor service levels and KPIs including:

Quote turnaround
Order accuracy
Response times
Take proactive action where performance is at risk.
Drive a shift from reactive to proactive working, with clear ownership of outcomes.
Embed daily performance visibility and management, not just monthly review.

System & Process Improvement

Support implementation and adoption of CRM and business systems.
Identify inefficiencies in workflows and drive improvements in:
Processing
Allocation
Communication
Work with Business Systems and CX teams to create structured, scalable processes.
Lead root cause analysis to eliminate repeat issues.

Customer Experience & Communication

Promote a genuine customer-first mindset across the team.
Review communications to ensure tone, clarity, and consistency align with company standards.
Gather customer and installer feedback, sharing insights to drive improvements across the wider business.

Stakeholder & Cross-Functional Collaboration

Represent the office function in internal meetings, providing clear insight and operational updates.
Build strong working relationships across Operations, Production, Sales, and Business Systems.
Maintain credibility through knowledge, professionalism, and follow-through.

Performance Reporting & Continuous Improvement

Maintain accurate reporting on service and performance metrics.
Analyse trends to identify risks and opportunities for improvement.
Lead small-scale continuous improvement projects, embedding Lean principles to balance day-to-day delivery with long-term gains.

Health, Safety & Compliance

Ensure all procedures align with Rocal Group’s Health & Safety standards.
Keep compliance records, risk assessments, and training logs up to date.
Promote a safety-first mindset across the team.

What You Bring

Customer & Commercial Focused: Understands the link between service, accuracy, and revenue

Operationally Strong: Able to manage workflow, prioritisation, and performance under pressure

Developer of People: Invests in coaching and capability building

Structured Thinker: Brings control, clarity, and consistency to processes

Accountable Leader: Drives ownership and outcomes across the team

Proactive & Decisive: Acts early and with intent

Clear Communicator: Sets expectations and ensures alignment

Salary, Benefits, and Hours

Competitive salary based on experience
Monday to Thursday 7:00am-4:00pm, Friday 7:00am-3:30pm
PRIDE Reward - our discretionary annual bonus
'Medicash' medical cashback scheme with access to online GP services and mental health support
Free onsite parking
Company pension on a salary sacrifice basis (subject to eligibility)
PRIDE Awards - our values-based nomination and reward scheme
Company events and staff engagement initiatives (like our famous Rocal Raffle at Christmas, Summer Festival, and regular treats throughout the year)
Cycle to work scheme
Employee discount on our range of door and window products across the Group
Employee referral reward programme
Branded workwear
Annual Christmas shutdown
Death in service cover at 3x annual salary
Retail/leisure discounts and perks across hundreds of popular brands

Who We Are

The Rocal Group encompasses Endurance Doors, Rocal Extrusions, BDC Aluminium, and the newly launched Endurance Aluminium. United under one combined purpose and vision, we are proud to be defined by our unwavering commitment to delivering exceptional, quality products, and unparalleled service to our customers.

Established in 1993, Endurance Doors has grown into one of the UK’s leading manufacturers of residential entrance doors, fabricating over £35m worth of door solutions each year. Our dedication to excellence in both product craftsmanship and customer experience for our installer partners and consumers has rewarded us with a 4.8* rating on Trustpilot.

BDC Aluminium is a leading fabricator of high quality aluminium doors and windows, catering to residential and commercial projects.

At Rocal, our team of over 250 talented professionals thrive in a collaborative, supportive, and dynamic environment, where individual strengths are celebrated and innovation is encouraged.

There has never been a better time to join the Rocal Group. Apply today or contact [email protected] for more information.

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

team leadership: 1 year (preferred)
estimating: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in little walden, ess

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)

Senior Quality Manager

Senior Technical Specialist - DMPK

Senior Pre-Press Artworker

Senior IT Infrastructure Manager

IT Engineer

Senior Scientist

Senior Administrator - Part Time Role

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Accounting Technician

Audit Senior

Senior Analyst

Account Manager

QA Assistant

Mechanical & Electrical Compliance Coordinator

EPMA Data Analyst

Arboricultural Assistant

BMS Senior Support Engineer

Operations Manager

Digital Program Supervisor

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