Customer care & office Work, Jobs in Liverpool, Eng (with Salaries)

Customer Care & Office Coordinator
Westlab Ltd —Knowsley
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Administrative Assistant (Part-time)
Kuavo Property Services Ltd —Liverpool
- From £12.50 an hour
- Temporary
- Microsoft Outlook
- Customer service
- Organisational skills
Quick apply
6d
Customer Service Advisor (part time)
Olleco —Liverpool
- £10,999.08 a year
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
6d
Recruitment and Onboarding Apprentice
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
- Employee assistance programme
Quick apply
10d
Scheduler
Your Housing Group —Warrington
- £26,881.05 - £27,579.00 a year
- Full-time
- Remote
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Evening/Weekend Online Administration Assistant
Trade Outlet —Ellesmere Port
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Customer Account Administrator
ABC Industrial Door Ltd —Irlam
- From £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
10d
Receptionist (part time)
Infopro Digital Services Limited —Ellesmere Port
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
Receptionist - 30HRS
Face For Business —Burscough
- From £12.82 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
10d
Operations & Administration Coordinator
GC Windows Ltd —Leigh
- £29,000 - £35,000 a year
- Full-time
- Microsoft Office
- IT
- Construction
- Annual leave
- Employee discount
Quick apply
11d
Project Coordinator
100% Group Ltd —Appleton Thorn
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
5d
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
3d
Office Assistant
HR Executive Limited —Liverpool
- From £26,436 a year
- Overtime
- Customer service
- Administrative experience
- QuickBooks
- Free parking
Quick apply
8d
Administrative Assistant
LPB Building and Roofing —Northwich
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
14h
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
4d
Administrator
Hoxton Wealth —Liverpool
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
6d
Receptionist
CH&CO —Liverpool
- £12.71 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
12d
Reservations/Office Administrator - Part Time
The Castle Collection Serviced Apartments —Liverpool
- £10.00 - £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13h
Receptionist
Smith and Sons —Birkenhead
- £12.71 an hour
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
Corporate Contract Administrator
Glendale Countryside Ltd —Chorley
- £28,083.60 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply

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Customer Care & Office Coordinator

Westlab Ltd -
Knowsley

Quick apply

Job details

Full-time
£26,500 - £30,000 a year
6 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Logistics
English
ISO 9001
Microsoft Office
Continuous improvement
Organisational skills
IT
Phone etiquette
Communication skills
A Level

Full job description

OVERVIEW
An exciting opportunity has arisen for a proactive, resourceful and detail-oriented Customer Care & Office Coordinator to join a well-established and fast-growing cosmetics manufacturer based in Prescot, Knowsley. Reporting directly to the Head of Technical, this role will play a vital part in delivering a consistent, high-quality customer care service while providing front-of-house and administrative support across the site.

The successful candidate will take ownership of the day-to-day administration and continuous improvement of the Customer Care function, managing customer enquiries through the customer care and ticket management system (Gorgias). This includes maintaining response frameworks, reporting systems and customer care processes to ensure a consistent and efficient customer experience. The role will also support the identification of customer related trends, recurring issues and opportunities for improvement, helping to drive service excellence and provide valuable customer insight across the business.

In addition, the successful candidate will be responsible for coordinating product sampling activities and managing deliveries and collections relating to Quality, Compliance, Marketing Sales and NPD. Working closely with teams across the business, they will help maintain high standards of service, communication and operational efficiency.

KEY RESPONSIBILITIES

1. Customer & Consumer Care

· Handle all day-to-day Customer Care activities within the 'Gorgias' management platform, including ticket assignment and response, to ensure consumers receive a consistent, timely and high-quality service.

· Apply and maintain standard procedures and response frameworks across all Customer Care activity to ensure consistency and reduce reliance on other departments.

· Maintain and audit the macro library within Gorgias, removing expired content, updating current responses, and creating new macros to cover recurring enquiries.

· Maintain and audit the approved tagging system within Gorgias, ensuring enquiries are categorised accurately to support reporting, trend analysis and the identification of recurring customer, product and quality issues.

· Coordinate cross-functional input from Quality, Compliance, NPD, Finance, Sales and Marketing to support Customer Care responses, procedures and customer communications.

· Provide general administration to the Customer Care function, ensuring records, correspondence and filing are accurate and well organised.

· Coordinate the investigation and resolution of consumer complaints and queries, ensuring timely communication and appropriate escalation where required, ensuring GDPR is always followed.

· Produce and analyse Customer Care performance reports within Gorgias, monitoring key metrics including response times, ticket volumes, consumer satisfaction and workload trends, identifying opportunities for continuous improvement.

· Collate customer reviews, complaints and Voice of the Customer data, providing regular insight and reporting to support Product Health Scorecards and continuous improvement initiatives across Product, Quality and Technical teams.

· Maintain accurate, up-to-date Customer Care documentation, including the visual training guide covering all areas of Customer Care.

2. Technical Responsibilities

· At the request of the Head of Technical, Head of Product or Sales Director, to coordinate, package and ship samples or parcels, utilising stock from inventory or prototype samples, updating the BC system with quantities deduced, coordinating a driver collection with DHL, and log all shipments on the Sample Dispatch Log for:

o Customers/ Clients (For new briefs/ projects)

o Consumers (Replacement sample for a customer complaint)

o Testing Houses/Laboratories (Stability/Compatibility samples for testing + return collection if necessary)

· At the request of the Head of Technical, update Product or Factory compliance documentation in accordance with the current brand guidelines, including but not limited to: updated logos, contact details and brand templates.

3. Sampling & PR

· Coordinate deliveries and collections relating to Product, Marketing and Technical requests, ensuring items are tracked, dispatched and returned in good order and within required timescales.

· Assist the marketing team on Event coordination in terms of both internal and external events. This would include logging of marketing branded collateral (checking in and out to ensure any marketing collateral is returned to the warehouse) coordinating samples and helping aid the collection and return by couriers to and from events.

· Coordinate product sampling activities for Sales, Marketing, PR, influencers, retailers and Product Development, ensuring samples are prepared, recorded and dispatched accurately and on time.

4. Office Management

· Greet visitors to the site in a professional and welcoming manner, ensuring all visitors sign in and out correctly, in line with site procedures, and ensuring Hosts are notified promptly

· Receive incoming deliveries from couriers (DHL/DPD/Royal Mail/Amazon) etc. and ensure package is signed for and shared with the correct recipient.

· Collaborate with Production, Warehouse, and Sales teams to support smooth front-of-house operations, sampling, and deliveries, promoting a customer-focused culture across the site.

QUALIFICATIONS & EXPERIENCE

· Proven experience in a customer care, customer service, or administrative role, ideally within cosmetics, personal care, or a related FMCG environment.

· Confident using customer care and ticketing systems (experience with Gorgias is an advantage) and producing performance reports.

· Comfortable handling front-of-house duties, including greeting visitors and managing sign-in and sign-out procedures.

· Basic knowledge and understanding of social media channels to ensure tickets via social platforms are closed or assigned or responded to appropriately from within the Gorgias system.

· Good proficiency in Microsoft Office suite, and with general IT skills

· Excellent attention to detail and strong organisational skills, with the ability to prioritise tasks effectively.

· Capable communicator with a collaborative approach and the confidence to engage across departments.

· Experience coordinating deliveries, sampling, or logistics is advantageous

· Knowledge of ISO 9001 or GMP factory standards is highly desirable.

· Must be fluent in spoken and written English.

KEY COMPETENCIES

· Analytical thinking and problem-solving skills.

· Strong communication and reporting ability.

· Commitment to quality and continuous improvement

· Ability to multitask and meet deadlines in a fast-paced environment.

COMPANY BENEFITS

· Free on-site parking

· 30min early finish on Fridays

· Birthday Day-off

· Flexible working arrangement

· Employee Assist Program

· 25 days Annual leave + 8 bank holidays

· Company Stat. Pension

· Reimbursement of work expenses

· Free refreshments

Pay: £26,500.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care & office jobs in liverpool, eng

Customer Care & Office Coordinator

Administrative Assistant (Part-time)

Customer Service Advisor (part time)

Recruitment and Onboarding Apprentice

Scheduler

Evening/Weekend Online Administration Assistant

Customer Account Administrator

Receptionist (part time)

Receptionist - 30HRS

Operations & Administration Coordinator

Project Coordinator

Reception and Helpdesk Administrator

Office Assistant

Administrative Assistant

Client Services Administrator

Administrator

Receptionist

Reservations/Office Administrator - Part Time

Receptionist

Corporate Contract Administrator

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