Senior customer service Work, Jobs in Liverpool, Eng (with Salaries)

Client Services and Office Supervisor
Jon Davies Accountants Limited —Liverpool
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
1d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
3h
Employee Relations Operations Administrator
Select Engineering —Liverpool
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
9d
Outpatient and Telephone Hub Clerk
Liverpool Heart & Chest Hospital NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
1h
Loss Prevention Officer
NEXT —Liverpool
- £12.21 - £13.44 an hour
- Full-time
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
2d
Senior Customer Service Representative
Bank of America —Chester
- Full-time
- Spanish
- Customer service
- English
- Employee assistance programme
8d
Stockroom Senior Sales Consultant
Adidas —Cheshire Oaks
- Full-time
- Customer service
- Employee discount
- Referral programme
MINI Sales Executive
Williams Group —Liverpool
- £52,000 - £80,000 a year
- Weekend availability
- Sales
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst – CRM
Projentum —Liverpool
- £550 a day
Used Car Sales Executive
Williams Group —Liverpool
- £52,000 - £80,000 a year
- Weekend availability
- Sales
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Timetable & Register Coordinator
The City of Liverpool College —Liverpool
- £34,298 - £36,376 a year
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Sales Consultant
Adidas —Cheshire Oaks
- Full-time
- Sales
- Customer service
- English
- Employee discount
- Referral programme
26.82 EO IT Service Support
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
6d
Fleet Administrator
Sureserve —Liverpool
- £27,976 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
Assistant Manager
Spanish Caravan —Liverpool
- £29,000 a year
- Full-time
- Hospitality
- Bar
- Spanish
Quick apply
14h
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
3d

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Client Services and Office Supervisor

Jon Davies Accountants Limited
Liverpool

Quick apply

Job details

Full-time
£30,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
Private medical insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Communication skills
Time management

Full job description

Overall summary

We are looking for a Client Services and Office Supervisor to join our fast-growing, dynamic accountancy firm in South Liverpool.

This is a varied, hands-on role for someone who enjoys keeping things organised, helping people, improving systems, and making sure nothing falls through the cracks.

You’ll provide day-to-day support to the Director and wider team, help manage enquiries from prospective clients, support our client onboarding process, and make sure the office runs smoothly.

You’ll often be the first point of contact for clients and prospects, so you’ll play a key role in giving people a great first impression of JDA.

We offer hybrid working, private medical insurance and the option to work a 4-day week, giving you a 3-day weekend if that suits your work-life balance.

You don’t need accountancy experience as training will be provided. What matters most is that you’re organised, accurate, approachable, confident speaking to people, and willing to learn.

Responsibilities

Your responsibilities will include:

Assisting the Director

Managing the Director’s diary, helping to prioritise tasks, and supporting the measuring of results daily
Supporting weekly meetings to measure the firm’s Key Performance Indicators
Liaising and communicating with clients, customers and suppliers
Helping the Director stay organised and focused on the most important tasks
Supporting projects and follow-up actions as required

Customer service and client support

Acting as a first point of contact for current and potential clients, either by phone, email or in person
Helping manage enquiries from prospective clients, making sure they are followed up properly and booked into the right meetings
Liaising with potential clients from initial enquiry through to sales meeting
Supporting the onboarding of new clients, including Anti-Money Laundering checks and setting them up in our systems
Liaising with clients to gather information and records to allow the team to prepare accounts and tax returns
Gathering client feedback through surveys and phone calls
Submitting accounts, confirmation statements and tax returns to Companies House and HMRC, with training provided
Helping ensure clients receive a professional, friendly and responsive service

General administration and office support

Managing the firm’s CRM system
Managing our HR system, including monitoring holidays and sickness
Dealing with incoming post, including scanning and filing
Supporting the team with general tasks, eg arranging meetings in person or via Zoom
Managing and ordering office supplies
Keeping office systems, records and processes up to date
Helping to spot where internal processes could be improved
Ensuring the office runs smoothly

Essential skills

Approachable and likeable - your colleagues and clients never have a bad word to say about you
Able to communicate clearly with colleagues, clients and prospects
Comfortable speaking to clients and prospects by phone
Excellent attention to detail and accuracy
Able to follow procedures and policies properly
Able to spot when a process could be improved
Excellent time-management skills and a commitment to meeting deadlines
Able to prioritise when lots of people want your help at once
A “can do” attitude and desire to provide an excellent service to the team and to our clients
A willingness to learn new skills and apply them
Confident using different software systems and keeping records up to date
Discreet and trustworthy, as you’ll deal with sensitive client and team information
Good knowledge and experience of using Microsoft Office programs, especially Excel, Outlook and Word. Training will be provided on other software packages as required

Desirable skills

Experience of administration in a professional firm
Experience in a client-facing or customer service role
Experience of using CRM or practice management systems
Experience of supporting senior managers or directors

Essential skills

Approachable and likeable – your colleagues and clients never have a bad word to say about you
Able to communicate with colleagues and clients
Attention to detail, accuracy and ability to follow procedures and policies
Excellent time-management skills and commitment to meet deadlines
A “can do” attitude and desire to provide an excellent service to the team and to our clients
A willingness to learn new skills and apply them
Good knowledge and experience of using of Microsoft Office programs, especially Excel, Outlook and Word. Training will be provided on other software packages as required

Desirable skills

Experience of administration in a professional firm

Hours of work: 36 Hours per week.

3-day Weekends!

We do offer the opportunity to work a 4-day week. A number of our team work four 9-hour days per week, but this is optional to suit your work-life balance and arrangements.

Place of work

Hybrid Working. To be an Office Supervisor, you must spend time in the office that you are supervising, but you will be able to work remotely as appropriate - usually one day per week to fit business needs

Salary Range: £30,000

Other benefits: Free parking, Company Events, Private Medical Insurance, Funded Training, Casual Dress

How to apply

Please send your CV and complete the short questions.

About Jon Davies Accountants Limited

Jon Davies Accountants (JDA) is a dynamic and fast-growing accountancy practice based in modern offices in South Liverpool. JDA has an experienced, close-knit team who offer a fresh approach to accountancy. We are honest and responsive, giving clients professional and proactive advice which is straightforward and transparent.

JDA focuses on building long-term relationships with its clients to help understand their business. By working alongside our clients, JDA can add value by also giving expert advice to help plan strategies for future growth.

More details can be found at www.jondaviesaccountants.co.uk.

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Please confirm you are happy to work in our Liverpool office at least 3 days per week
What applicable skills or experience do you have for the role?
Why do you want this role?

Work Location: Hybrid remote in Liverpool L24 9HJ

Quick apply

Refine Your Search

senior customer service jobs in liverpool, eng

Client Services and Office Supervisor

Senior Customer Service Manager

Employee Relations Operations Administrator

Outpatient and Telephone Hub Clerk

Loss Prevention Officer

Business Analyst – Consumer Duty

Head of Customer Experience

Senior Customer Service Representative

Stockroom Senior Sales Consultant

MINI Sales Executive

Business Analyst – CRM

Used Car Sales Executive

Timetable & Register Coordinator

Senior Sales Consultant

26.82 EO IT Service Support

Fleet Administrator

Guest Experience Manager

Service Desk Assistant

Assistant Manager

Senior Business Analyst

I want to receive the latest job alerts for senior customer service in liverpool, eng

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