Senior department manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
4d
Operational Services Manager
Tom Harrison House —Liverpool
- From £40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
6d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Senior Case Manager, SEO, Perm, Liverpool/ Newport
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Quality Manager – Quality Assurance & Continuous Improvement
Altus Science Limited —Runcorn
- £42,000 - £58,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior Talent Acquisition Partner
Northbridge Talent Group —Liverpool
- £54,420.00 - £76,327.06 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Senior ICT Project Manager
Liverpool City Council —Liverpool
- £51,356 - £56,673 a year
- Project management
- Agile
- Employee assistance programme
6d
Senior Site Manager
Gallifordtry —Chester
- Full-time
- Employee assistance programme
- Employee discount
Senior Manager - Engineering
Convatec —Deeside
- Full-time
- Management
- Engineering
- Maintenance
9d
Administrative Support Manager
Liverpool John Moores University —Liverpool
- £47,389 - £58,225 a year
- Full-time
- Team management
- Leadership
- School
- Annual leave
11d
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Construction Manager
Costain —Chester
- Full-time
- Contracts
Senior Manufacturing Programme Manager
MBDA —Bolton
- £70,000 a year
- Hybrid work
- Leadership
- Free parking
Impact and Insights Coordinator
Liverpool Football Club —Anfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
3d
Improvement Advisor
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Patient care
- Business
2d
Financial Controls Manager
The Riverside Group —Liverpool
- £58,609.72 - £64,720.63 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
3d
Senior Project Manager
VINCI Construction —Warrington
- Hybrid work
- PMP
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Project Manager
Creative Support —Liverpool
- Up to £15.25 an hour
- Weekend availability
- Leadership
DEPUTY STORE MANAGER-LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Sales
- Presentation skills
Quick apply
2d

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senior department manager jobs near liverpool, eng

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior department manager jobs in liverpool, eng

Senior Customer Experience Manager

Third Party Relationship & Operational Excellence Manager – Pre Litigation Credit Hire Team

Operational Services Manager

Event Delivery Manager

Senior Case Manager, SEO, Perm, Liverpool/ Newport

Quality Manager – Quality Assurance & Continuous Improvement

Senior Talent Acquisition Partner

Senior ICT Project Manager

Senior Site Manager

Senior Manager - Engineering

Administrative Support Manager

Senior Account Manager

Senior Construction Manager

Senior Manufacturing Programme Manager

Impact and Insights Coordinator

Improvement Advisor

Financial Controls Manager

Senior Project Manager

Project Manager

DEPUTY STORE MANAGER-LIVERPOOL

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